Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Software Engineer: Data and Integrations (Remote)

Company: M3USA

Location: Washington DC

Posted Jan 29, 2025

M3 USA, a leading healthcare innovation company, is hiring for a Software Engineer Data and Integrations role. The role involves developing and improving software systems, data pipelines, and third-party SaaS platforms. The ideal candidate should be a fast-learning adaptable generalist with proficiency in SQL, Python, Typescript, dbt, cloud computing, and web application development. The company offers competitive wages and benefits, and is committed to diversity and inclusion.

Principal Associate, Cyber Technical - Data Loss Prevention (Endpoint DLP)

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a cybersecurity professional with at least 3 years of experience in cybersecurity or information technology, specifically in developing and responding to DLP alerts and working with Endpoint DLP. The role involves configuring and optimizing endpoint DLP rules, working with the DLP product team, assessing current and proposed architectures, and creating documentation related to DLP solutions. The candidate will also be responsible for writing playbooks for incident responders, supporting audit responses, tracking key performance indicators, and identifying gaps in controls. The role offers a competitive salary and comprehensive benefits package.

Senior Manager, Data Science - GenAI Powered Developer Experience Team

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a Senior Data Scientist for the GenAI Powered Developer Experience Team. The role involves partnering with a cross-functional team to deliver AI-powered products that enhance the software development lifecycle for developers. The ideal candidate should be innovative, creative, a leader, technical, and influential. They should have at least 3 years of experience in open-source programming languages for large-scale data analysis, machine learning, and relational databases. Preferred qualifications include a PhD in Computer Engineering, specialized experience in GenAI application development, management experience, DevOps experience, and AWS experience. The role is eligible for performance-based incentive compensation and offers a comprehensive set of benefits. Capital One is an equal opportunity employer committed to diversity and inclusion.

Senior Administrative Assistant (Administrative Support Assistant III) Interactive Financial Exchange

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking an experienced Administrative Support Assistant III to support 4-6 executives in a fast-paced, tech-savvy environment. The role involves managing complex schedules, handling travel arrangements, and coordinating meetings. The ideal candidate is a multitasker, resourceful, and autonomous, with excellent communication and organizational skills. The position offers a competitive salary and a supportive work environment.

Senior Back-end Software Developer (TS/SCI)

Company: Maxar Technologies

Location: Washington DC

Posted Jan 29, 2025

Maxar Technologies is seeking a Senior Backend Software Developer to support the development and integration of various intelligence capabilities into a test and operational environment. The role involves designing, developing, and maintaining backend systems with a focus on optimizing performance and ensuring reliability for mission-critical applications. The candidate will implement and maintain RESTful APIs using Java and the Spring Boot framework, enhance backend infrastructure, troubleshoot issues, and collaborate with cross-functional teams. The position requires a Bachelor's degree in Computer Science or a related discipline, 7+ years of relevant experience, and proficiency in software engineering tools and agile practices. Maxar offers a comprehensive benefits package and competitive salary, with the base pay for this position within the Washington DC metropolitan area being $131,000 - $219,000 annually.

Manager, Enterprise Services Risk eData

Company: Capital One

Location: Washington DC

Posted Jan 29, 2025

Capital One is seeking a highly motivated Risk Manager for its Enterprise Services Risk Office, specifically for the eData team. The successful candidate will have strong analytical, organizational, and communication skills, along with knowledge of process management strategies and risk methodologies. They will play a key role in enhancing risk processes for enterprise consumption and support critical business strategies. The role involves partnering with the eData risk team, delivering senior level risk management reporting, and collaborating with colleagues across multiple organizations. Basic qualifications include a high school diploma, at least 3 years of experience in process management or risk management, and at least 3 years of experience supporting internal business clients. Preferred qualifications include a bachelor's degree, 5+ years of experience in process management or risk management, and experience in the financial services industry.

MEP Project Manager - Quality Control

Company: iParametrics, LLC

Location: Washington DC

Posted Jan 29, 2025

iParametrics is seeking a MEP Project Manager Quality Control for a long-term onsite position based in Washington DC. The role involves managing MEP Quality Control tasks, overseeing a team of 23 MEP inspectors, and collaborating with AECOM, GSA, and Clark Construction. The ideal candidate should have 8+ years of experience in MEP systems for federal projects, a Bachelor's degree in Mechanical, Electrical, or Plumbing Engineering, and be eligible for or hold an HSPD12 clearance. The position offers competitive compensation and benefits, including medical, dental, vision, life insurance, short-term and long-term disability, a 401k plan, and paid time off.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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