Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Salesforce Solution Architect - Public Sector (Service Cloud and Experience Cloud)

Company: Salesforce

Location: Washington, DC / Remote

Posted Jan 25, 2025

View Details Apply on The Muse

Sales Development Representative, Dragonfly

Company: FiscalNote

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Forklift Driver

Company: Coca-Cola

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
Aledade Community Health Center Center of Excellence developing and facilitating educational activities managing data

CHC Program Manager

Company: Aledade

Location: Washington DC

Posted Jan 25, 2025

Aledade is recruiting two Program Managers to support the Aledade Community Health Center Center of Excellence. The roles involve developing and facilitating educational activities for Community Health Centers, managing data, and collaborating with internal and external partners. The ideal candidate should have a Bachelor's degree or equivalent experience, experience with FQHCs, and progressive value-based care experience. The role requires strong communication, organizational, and analytical skills, and the ability to work remotely with occasional travel.

View Details Apply on BuiltIn

Overnight Inbound (Stocking) (T2259)

Company: Target

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Political-Military (POL-MIL) Analyst (Intelligence Analyst 2)- 4551

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Senior HRIS Analyst, Workday

Company: The Washington Post

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse
award-winning Management Consulting Firm generous medical dental and vision plans flexibility at BLN24

QA Engineer

Company: BLN24

Location: Washington DC

Posted Jan 25, 2025

BLN24, an award-winning Management Consulting Firm, is seeking a QA Engineer to join their team. The ideal candidate will lead the development and execution of test plans, have experience with automation testing tools, and be comfortable working with engineering and DevOps teams. BLN24 offers competitive benefits, including generous medical plans, flexibility, and opportunities for growth. The company is an Equal Opportunity Employer, valuing diversity and inclusion.

View Details Apply on BuiltIn

On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2259)

Company: Target

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

(General Hire) Cybersecurity Engineering Intern (Security & Privacy, USDS)- 2025 Summer (BS/MS)

Company: TikTok

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Knowledge Director - Global Advantage

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Director, Subscriber Acquisition Marketing

Company: The Washington Post

Location: Washington, DC

Posted Jan 25, 2025

View Details Apply on The Muse

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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