Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Payor Solutions Account Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 25, 2025

SAP Crystal Reports Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 25, 2025

Food Service Worker

Company: Aramark

Location: Washington, DC

Posted Jan 25, 2025

Contracts Administrator

Company: Addison Group

Location: Washington, DC

Posted Jan 25, 2025

HR Technology Director

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The Director of HR Technology will create and align a technology vision with business strategy for HR, Employee Experience, and Digital Communications. They will lead complex initiatives, manage multiple agile/waterfall squads, and ensure cost-effectiveness and transparency. The role involves delivering projects on time and within budget, collaborating with other ETX leaders, and influencing technology strategy for growth. The ideal candidate will have a masters degree in computer science, experience with cloud platform migration, and expertise in change management, technology transformation, and innovative problem-solving.

Content Policy Manager

Company: Meta

Location: Washington, DC

Posted Jan 25, 2025

Contracts Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 25, 2025

Project Manager - MassMutual Strategic Distributors

Company: MassMutual

Location: Washington DC

Posted Jan 25, 2025

The MMSD Program and Delivery team is seeking a Project Manager to oversee moderate to complex business projects, readiness initiatives, and recommend strategies. The role requires accountability, agility, inclusivity, strong business acumen, and courage. The team aims to aggressively grow top-line sales by expanding partnerships and investing in technology, sales operations, marketing, and product development. The Project Manager will monitor project progress, lead cross-functional teams, ensure alignment of functional plans with project plans, and manage budget, timeline, resources, and scope. Minimum qualifications include a Bachelor's degree and 7+ years of project management experience. Preferred qualifications include a Masters degree, third-party distribution market experience, life annuity product experience, PMP certification, and the ability to operate in agile and waterfall environments.

Precision Agronomist - Indiana

Company: Advanced Agrilytics

Location: Washington DC

Posted Jan 25, 2025

Advanced Agrilytics is seeking a Precision Agronomist to join their Indiana Grower Direct team. The role involves delivering expert agronomic advice, tailored solutions, and strong sales and relationship-building skills to optimize inputs, enhance yields, and increase farm profitability. The Precision Agronomist will work closely with farmers and agronomists to understand their operations, conduct farm assessments, and provide technical and agronomic advice. They will also prospect for new business opportunities, achieve sales targets, and lead, mentor, and develop a team of agronomists and sales representatives. The company offers competitive compensation, a performance-based bonus program, and a collaborative autonomous work culture.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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