Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Enterprise Account Executive, Core, Public Sector: Federal Civilian: Dept of Commerce-NSFA

Company: Salesforce

Location: Washington, DC

Posted Jan 23, 2025

Salesforce, a leading company in AI, data, and CRM, is seeking experienced sales professionals for roles in Federal Civilian Agencies, specifically the National Science Foundation Agency. The role involves selling Salesforce's product portfolio, generating new business, and driving strategic initiatives. Preferred candidates have strong sales forecasting skills, enterprise sales experience, and understanding of PUBSEC systems and security guidelines. Salesforce offers comprehensive onboarding, benefits, and a commitment to equality and community service.

Vice President, Federal Sales Executive

Company: BlackLine

Location: Washington, DC

Posted Jan 23, 2025

BlackLine, a leading provider of cloud software automating the financial close process, is seeking a Vice President, Federal Sales Executive. This role involves driving net new business within the federal government, specifically targeting the office of the CFO. The ideal candidate will leverage expertise in federal procurement, understand CFO office buying behaviors, and strategically position BlackLine's solutions. The position offers the chance to pioneer a new market and contribute to BlackLine's long-term success in the federal space. Key responsibilities include driving market growth, maintaining knowledge of federal contracting vehicles, fostering relationships with federal partners, and developing comprehensive sales strategies. The role requires 10+ years of relevant experience in federal sales or business development, expertise in federal contracting vehicles, and strong relationship-building skills.

Sales Development Representative, Enterprise

Company: FiscalNote

Location: Washington, DC

Posted Jan 23, 2025

FiscalNote is seeking an Enterprise Sales Development Representative (SDR) to join their dynamic team. The role involves prospecting and connecting with key executives, developing leads, and creating growth opportunities. The successful candidate will partner with an Account Executive to strategize and reach potential clients, solidifying FiscalNote's presence in the enterprise segment. The company offers a competitive base salary, a collaborative and supportive team environment, and opportunities for professional development. FiscalNote values intellectual curiosity, clear communication, and a relentless drive to succeed. The ideal candidate will have a Bachelor's degree, strong communication skills, and some experience in business development or client outreach. FiscalNote is committed to diversity and inclusion, and is currently conducting virtual interviews and onboarding due to COVID-19.

Cyber Threat Purple Team

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Bank of America is recruiting for a Senior Purple Team member to join their Cyber Threat Hunt, Intelligence and Defense organization. The role involves reviewing, developing, testing, and implementing security initiatives, supporting vulnerability research, and assisting in high-impact incident response. The ideal candidate should have extensive experience in offensive and defensive security roles, a strong understanding of Windows security mechanisms, and networking concepts. They should also be able to communicate technical information to diverse audiences and work effectively across a complex, geographically dispersed organization.

Technical Product Manager

Company: Booking.com

Location: Washington, DC

Posted Jan 23, 2025

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a competitive pay range, comprehensive benefits, and various well-being programs.

Bioenvironmental Engineer

Company:

Location: Washington, UT

Posted Jan 23, 2025

The text discusses the Air Force's commitment to environmental safety, emphasizing the role of Bioenvironmental Engineers in identifying and mitigating potential hazards. These specialists, through engineering and scientific principles, ensure the health and safety of Airmen and their families worldwide. The text also outlines the requirements for joining the Air Force, including a Bachelor of Science in engineering from an ABET-accredited institution, completion of specific courses, and age restrictions.

Bioenvironmental Engineer

Company:

Location: Washington, UT

Posted Jan 23, 2025

The text discusses the Air Force's commitment to environmental safety, emphasizing the role of Bioenvironmental Engineers in identifying and mitigating potential hazards. These specialists, through engineering and scientific principles, ensure the health and safety of Airmen and their families worldwide. The text also outlines the requirements for joining the Air Force, including a Bachelor of Science in engineering from an ABET-accredited institution, completion of specific courses, and age restrictions.

Host-Hostess - District E-Sports

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

Aramark is seeking a Host/Hostess with excellent guest service skills, organizational abilities, and a positive demeanor. The role involves greeting and seating guests, accommodating special needs, maintaining cleanliness, and collaborating with kitchen staff. Previous experience in food service is preferred. The position offers competitive compensation ranging from $17.00 to $17.00 per hour, along with benefits including medical, dental, vision, and retirement savings plans. Aramark values diversity and equal employment opportunities.

Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

Company:

Location: Washington, DC

Posted Jan 23, 2025

LifeStance Health, Inc. is actively seeking passionate and committed Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer competitive benefits including sign-on bonus, flexible schedules, remote work options, full administrative support, and a full benefits package. The annual income potential ranges from $82,000 to $113,280. Therapists should have experience with adult and/or child and adolescent populations.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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