Exceptional Customer Service Jobs in Washington DC

84,915 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Accountant (Peoplesoft)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Content Marketing Associate

Company: Brivo

Location: Washington DC

Posted Jan 24, 2025

Brivo is looking for a creative and driven Content Marketing Associate to join their team. The role involves creating engaging content across various digital channels, supporting marketing campaign strategies, and managing social media presence. The ideal candidate should have a Bachelor's degree in Marketing Communications or equivalent experience, 3+ years of content creation and digital marketing experience, and strong storytelling skills. They should be proficient in managing social media platforms and have excellent communication and writing abilities. The position offers a total compensation package ranging from $75000 to $95000.

Engineer III, Data Engineering

Company: Samsung Electronics America

Location: Washington, DC

Posted Jan 24, 2025

The job posting is for a role that involves designing and developing scalable data stores and frameworks with sub-second query latency on highly multidimensional data. The role requires providing engineering solutions for large scale data flows, building real-time streaming pipelines, and delivering products with top-notch quality in a fast-paced environment. The ideal candidate should have a Master's degree in a relevant field or a Bachelor's degree with extensive experience, along with proficiency in Apache Spark, SQL, AWS Glue/Lambda, and AWS as an infrastructure service. The company, Samsung, values diversity and inclusivity, and is committed to providing equal employment opportunities.

International Recruiter

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Addison Group is seeking an International Recruiter for their Washington, DC team. The ideal candidate should be innovative, passionate, and proactive. Key responsibilities include participating in the recruitment cycle, improving process efficiency, developing international contacts, and maintaining confidentiality. Qualifications include a Bachelor's degree, 4+ years of recruiting experience, 2+ years of international recruiting, and proficiency in Word, Excel, and applicant tracking systems.

Business Development Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

HireStrategy, a top-ranked search firm in the DC marketplace, is expanding its recruitment teams in Reston, VA, Washington DC, and Gaithersburg, MD. The company, known for its great corporate culture and commitment to professional development, offers an Account Manager role with unlimited earning potential, competitive base salary, and above-average commission structure. The role involves developing new accounts, staffing corporate departments with contract-to-hire solutions, and managing a contractor roster for quality delivery. Desired skills include a Bachelor's degree, recruiting or staffing experience, excellent customer service, strong communication, and the ability to work in a fast-paced environment.

IT Project Manager

Company: Trimble

Location: Fort Washington, PA

Posted Jan 24, 2025

Transporeon, a Trimble Company, is seeking a Software Engineering professional with Java coding skills and XML configuration experience. The ideal candidate should have at least two years of IT experience, preferably in logistics, transportation, or freight. They should be able to create project plans, design workshops, and understand customer needs. The role involves solution design, project planning, coordinating technical teams, and ensuring smooth transitions post-go-live. Transporeon values diversity and inclusiveness, offering competitive compensation and benefits. The company is an equal opportunity employer, committed to providing reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.

Federal - Full Stack Developer

Company: Accenture

Location: Washington, DC

Posted Jan 24, 2025

Accenture Federal Services is seeking a Full Stack Developer for a remote position. The role involves developing and supporting containerized microservices within a Kubernetes cluster, Java development of microservices, creative problem solving, and mentoring team members. The ideal candidate should have a BS Degree, minimum 9 years of prior relevant experience, and strong development experience with Java Spring based microservices, Angular, REST API's, SQL and noSQL databases, Containerization (Docker), Container Orchestration (Kubernetes), and JUnit. Bonus points for exposure to Skaffold, AWS, Linux, scripting, CI/CD automation, and automated unit and integration testing.

Entry Level Finance/Accounting Associate

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

The company is looking for entry-level or recent graduates with a degree in finance, accounting, or business. The role involves data entry, Excel spreadsheet management, customer service, ad-hoc reporting, and assistance in the month-end closing process. The company offers a great culture with opportunities for growth. Qualifications include a BS/BA in a relevant field, 0-2 years of experience, proficiency in Microsoft Office, ability to work independently and collaboratively, excellent communication skills, and analytical ability.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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