Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Custodial Services Worker

Company: Aramark

Location: Washington, DC

Posted Jan 23, 2025

LifeRay Platform Implementation Specialist

Company: BridgePhase

Location: Washington DC

Posted Jan 23, 2025

BridgePhase is seeking a LifeRay Platform Implementation Specialist to join their team, supporting the Department of Homeland Security. The ideal candidate will have advanced knowledge of Liferay DXP architecture and internals, with 7+ years of experience implementing enterprise-level content management or digital experience platforms. The role involves architecting and leading complex Liferay DXP implementations, designing custom workflows, content structures, and dynamic page templates, and providing technical oversight for performance optimization, security hardening, and scalability improvements. The company values integrity, honesty, respect, and fosters collective success, with a focus on innovation and positive disruption.

General Manager 2 - Environmental Services / Custodial

Company: Sodexo

Location: Washington, DC

Posted Jan 23, 2025

Sodexo Senior Living is seeking a General Manager 2 for Environmental Services at Ingleside at Rock Creek, a serene continuing care retirement community in Washington, DC. The role involves managing housekeeping and custodial teams, driving client satisfaction, and supporting a diverse workforce. Sodexo offers competitive compensation, comprehensive benefits, and opportunities for career growth. The ideal candidate should have previous director-level experience in senior living or healthcare, strong financial acumen, and excellent leadership skills.

SW Developer - Mid Level (K2)

Company: MAXISIQ

Location: Washington DC

Posted Jan 23, 2025

IOMAXIS dba MAXISIQ, a company specializing in Cyber RDTampE since 2006, is seeking a highly motivated Software Developer for a hybrid position in Lorton, VA. The role involves modernizing operational mission systems, designing software application upgrades, and implementing solutions. The company offers competitive benefits and supports professional development. The ideal candidate should have a degree in software development or computer science, or equivalent experience, along with familiarity with various scripts, programming languages, and operating systems.

Maintenance Technician

Company: KETTLER

Location: Washington, DC

Posted Jan 23, 2025

Technical Account Manager

Company: Everbridge

Location: Washington, DC

Posted Jan 23, 2025

Everbridge, a rapidly growing US company, is seeking an experienced Technical Account Manager (TAM) to support large clients internationally. The TAM will represent Everbridge as a member of the client's business continuity team, providing project management, technical consultancy, system design, configuration support, and training. The role involves ensuring positive customer experiences, establishing governance models, conducting stakeholder meetings, and developing product education programs. The TAM will also serve as a customer advocate within Everbridge, troubleshoot issues, and provide Critical Event Management support. The estimated salary ranges from $118,000 - $140,000, with comprehensive benefits.

Process Flow Specialist

Company: Crown Cork & Seal USA

Location: Fort Washington, PA

Posted Jan 23, 2025

Crown, a global Fortune 500 packaging manufacturer, is seeking a Graphics Process Flow Specialist for an immediate opening in Ambler, Pennsylvania. The role involves developing, implementing, and supporting Esko Webcenter and Automation Engine, managing cross-functional relationships, and providing user support in graphic application related issues. The ideal candidate should have 3-5 years of experience with Esko Webcenter, advanced computer skills, and strong team-playing abilities.

Help Desk Support Analyst

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Help Desk Support Analyst to join their team supporting the US Army PEO Soldier Project Manager Soldier Medical Devices PM SMD at Ft Detrick MD. The role involves managing desktop computer functionality, providing hardware and software services, and working as part of Tier 1 and 2 service teams. The company values innovation, quality, and compliance, and offers competitive compensation and benefits. The ideal candidate should be a US citizen with an active DoD security clearance, IAT Level II or higher certification, and 12 years of service desk experience.

Soccer Operations Coordinator, D.C. United Summer Camps: 2024-3415

Company: The Headfirst Companies

Location: Washington, DC

Posted Jan 23, 2025

D.C. United Summer Camps is seeking a Soccer Operations Coordinator to lead on-field activities. The role involves managing equipment, overseeing field setup, and supporting coaches. The coordinator will ensure the physical, social, and emotional safety of campers and staff. They will also represent the D.C. United brand professionally. The job offers a competitive hourly wage, complimentary D.C. United game tickets, and potential awards. The ideal candidate has 3+ years of soccer experience, a deep understanding of the sport, and experience working with children.

Corporate Finance and Contract Administrator

Company: Link Solutions, Inc.

Location: Washington DC

Posted Jan 23, 2025

Link Solutions Inc is a reliable IT services provider for government clients, offering a wide range of services including infrastructure operations, application development, cybersecurity, virtualization, cloud, and mobility. They are seeking a Corporate Finance and Contract Administrator for their team in McLean, VA. The role involves comprehensive contract administration, staff accountant support, and financial management duties. The company values innovation, quality, and compliance, and offers a competitive compensation and benefits package. They prioritize work-life balance and employee growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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