Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Sr. BISO - Cloud

Company: Bank of America

Location: Washington, DC

Posted Jan 23, 2025

Customer Success Data Architect

Company: Get Well Network

Location: Washington DC

Posted Jan 23, 2025

Get Well, now part of the SAI Group, is seeking a Data Architect for the Customer Success organization. The ideal candidate will have a strong technical background in data architecture, analytics, and visualization, combined with a deep understanding of customer success strategies. The role involves organizing, analyzing, and drawing actionable insights from client data sets to drive product utilization, improve client outcomes, and contribute to overall business growth. Responsibilities include customer data organization and structuring, data-driven insights and recommendations, customer engagement and strategy, product utilization and ROI optimization, and reporting and presentation. Requirements include 5+ years of experience in data architecture or related fields, experience with healthcare data sets, and proficiency in data tools such as SQL, Python, R, Tableau, and Power BI.

System Engineer

Company: Maxar Technologies

Location: Washington DC

Posted Jan 23, 2025

Maxar Technologies is seeking Systems Engineers with varying levels of experience to support the documentation design and deployment management of advanced intelligence capabilities in a classified environment. The successful candidate will be part of a project team responsible for designing and maintaining system architectures that integrate various components into a larger operational infrastructure. The role involves assisting in system architecture design and integration across both cloud and local environments, contributing to technical and user documentation, collaborating with other engineers, troubleshooting system outages, and supporting system deployment in hybrid architectures. The minimum requirements include a current active TSSCI clearance, a Bachelor's degree in Systems Engineering, Computer Science, or a related field, and 5+ years of experience in systems engineering. Maxar offers a comprehensive package of benefits and a competitive salary range of $108,000 - $180,000 annually in the Washington DC metropolitan area.

Systems Engineer

Company: Maxar Technologies

Location: Washington DC

Posted Jan 23, 2025

Maxar Technologies is seeking a Systems Engineer to join their team, supporting a fast-paced and exciting mission within the Intelligence Community. The role involves working independently and as part of a cross-functional team, providing engineering design and analysis assessments for the customer's projects. The ideal candidate should have active TSSCI security clearance, a degree in Electrical or Telecommunications Engineering, and practical RF systems knowledge. Preferred skills include an advanced degree, onsite experience, DoD/IC experience, and excellent communication skills. Maxar offers a comprehensive benefits package and competitive salary, with the base pay for this position in the Washington DC metropolitan area being $108,000 - $180,000 annually.

Registered Nurse Care Manager (RN)

Company:

Location: Washington, CT

Posted Jan 23, 2025

Roofing Sales $65K-200K Total Compensation!

Company:

Location: Washington, DC

Posted Jan 23, 2025

AmeriPro Roofing, a leading residential roofing contractor, is hiring Outside Sales Representatives in Maryland. These representatives educate homeowners about storm damage entitlements for roofing, siding, and gutter projects. AmeriPro stands out due to its fully staffed departments, allowing reps more time for sales. The company offers competitive compensation including draw against commission, commission on approved sales, vehicle allowance, quarterly bonuses, full insurance benefits, and a 401K with employer match. Responsibilities include prospecting, qualifying, and closing sales, managing territories, inspecting properties for damage, and educating customers. Qualifications include 2+ years sales experience, reliable vehicle, strong communication skills, and ability to work independently.

Software Engineer, Machine Learning

Company: Meta

Location: Washington, DC

Posted Jan 23, 2025

Meta is initiating a significant transformation in its business and technology, with Machine Learning Engineers playing a pivotal role. The ideal candidate should have industry experience in recommendation, classification, and optimization problems. They will lead projects, own the ML life-cycle, and collaborate with top engineers and researchers to solve complex social data and prediction problems. The role involves developing scalable classifiers, suggesting requirements, and coding deliverables. Preferred qualifications include exposure to large-scale software architecture and advanced degrees in ML.

Federal - Data Migration Lead (3904650)

Company: Accenture Federal Services

Location: Washington, DC

Posted Jan 23, 2025

Accenture Federal Services in Chantilly, VA is seeking a Program Management Office (PMO) member to lead the migration of data from a legacy system to a replacement system. The role involves coordinating with data owners and technical experts, defining tasks, ensuring team execution, risk mitigation, documentation, and progress tracking. The company values diversity and inclusion, offering numerous training opportunities. Bonus points for Lotus Notes, ETL, data visualization, and Splunk experience.

Associate/Senior Product Manager/Product Owner (Salesforce) - BCG X

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Jan 23, 2025

Boston Consulting Group (BCG) is seeking an experienced Product Owner for their Marketing, Sales & Pricing Practice. The ideal candidate will have 2-6 years of professional experience in industry, consulting, or function, with a strong background in strategy and planning, and hands-on experience with Salesforce and other GTM tools. The role involves leading roadmap creation, strategy, execution, and optimization for clients around digital transformation with SFDC as a platform. The candidate will be responsible for defining, executing, analyzing, and optimizing sophisticated Salesforce technical use cases, and collaborating with leadership to drive execution and implementation of identified use cases and roadmap. BCG offers a comprehensive benefits package, including zero dollar ($0) health insurance premiums for employees, spouses, and children, and generous paid time off.

TO24 Cyber Risk & Compliance Lead

Company: Accenture

Location: Washington, DC

Posted Jan 23, 2025

Accenture is seeking a Cybersecurity Risk and Reporting Workstream lead with 3-5 years of relevant experience. The candidate will oversee strategic oversight and direction of cybersecurity data calls and risk quantification programs, using the FAIR Model. They will guide execution of risk assessments, train on the FAIR model, and facilitate a community of practice on cybersecurity risk. The role involves creating data call templates, analyzing data call results, and facilitating the data call process for required cybersecurity data calls. Proficiency in Microsoft Excel, Security Compliance Operations, and the FAIR Risk Model is required. Advanced Excel and PowerBI skills are preferred. Security, CISSP, or other cybersecurity related certifications are also preferred.

Implementation Associate

Company: Privia Health

Location: Washington DC

Posted Jan 23, 2025

Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Implementation Associate role involves partnering with and launching top doctors into Privia Medical Group, providing project management training and support, setting practices up for long-term success, and managing multiple projects at once. The role requires 2+ years of experience with practice management or EHR implementation and training, technical project management in a healthcare setting, and knowledge of extended medical terminology. The salary range is $65,000 to $75,000 in base pay, with an annual bonus targeted at 10%. Privia Health is committed to creating a diverse and inclusive work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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