Exceptional Customer Service Jobs in Washington DC

84,920 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Physician Assistant Family Medicine (Providence Medical Group - Eastern Washington)

Company: Providence

Location: Spokane Valley, Washington

Posted Jan 21, 2025

Providence Medical Group in Spokane, Washington is recruiting a full-time Physician Assistant. The role involves delivering patient-centered care in a team-based model, collaborating with various healthcare professionals. Ideal candidates should be flexible and open to innovative care strategies. Providence offers competitive compensation, benefits, and opportunities for professional growth. The location provides a high quality of life with outdoor activities and a growing community.

OB GYN Physician

Company: CommonSpirit Health

Location: Tacoma, Washington

Posted Jan 21, 2025

Virginia Mason Franciscan Health, formed in 2020, is seeking board-certified/board-eligible physicians for a women's health group in Tacoma, Washington. The group offers comprehensive services including gynecology, obstetrics, high-risk obstetrics, and gynecological surgeries with daVinci robot access. They provide a 4-day work week, NICU support, and access to GYN/ONC and UroGyn specialists. The Puget Sound Region offers a mix of city life and outdoor adventures.

VP, Information Security - Technology Management

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a VP of Information Security - Technology Management to set the strategic direction for cybersecurity and information security architecture across cloud, on-prem, and hybrid environments. The role involves developing cybersecurity architecture, building technology target states and roadmaps, and ensuring cybersecurity technologies remain viable, scalable, and aligned to business needs. Key responsibilities include developing the cybersecurity architecture, leading the implementation of strategies for maturing the enterprise cyber security posture, driving adoption of cyber security best practices for emerging technologies, and establishing detailed InfoSec technical integration/API architecture for security tools. The ideal candidate will have 10+ years of experience managing security architecture and tools in a cloud-native environment, strong background in IAM and credentials management solutions, and experience with AWS, Azure, and/or GCP.

Gastroenterologist Physician

Company: CommonSpirit Health

Location: Federal Way, Washington

Posted Jan 21, 2025

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is recruiting a BC/BE general gastroenterologist for the Tacoma Metro Area and affiliated hospitals. The position offers a collegial, multidisciplinary environment with high-quality, evidence-based, patient-centered care. The Center for Digestive Health, a destination program for digestive health concerns, provides over 76,000 clinic visits, 55,000 endoscopic procedures, and 9,000 surgeries annually. Virginia Mason Franciscan Health, with 11 hospitals and nearly 300 sites of care, offers competitive compensation, comprehensive benefits, and a beautiful Pacific Northwest location.

General Manager 6 - Food

Company: Sodexo

Location: Washington, DC

Posted Jan 21, 2025

Sodexo is seeking a General Manager for a University in Suburban Maryland. The role involves overseeing day-to-day operations, delivering high-quality food service, implementing Sodexo systems, and driving employee engagement and student satisfaction. The ideal candidate should have 5 years of food service management experience, strong financial skills, leadership abilities, and a passion for customer service. Sodexo offers a competitive compensation package, comprehensive benefits, and opportunities for career growth.

Receiver - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Warehouse Worker role at Aramark involves receiving and processing incoming products, preparing orders for transport, and performing inventory and quality control duties. The worker ensures the warehouse is clean and organized, adhering to facility protocols and safety standards. The hourly rate of pay is $21.59, with a range of comprehensive benefits including medical, dental, vision, and work/life resources. Key responsibilities include inspecting products, organizing and storing them, and conducting routine physical inventory counts. The role requires strong communication skills, basic computer skills, and the ability to lift up to 50 lbs. Aramark is committed to equal employment opportunities and fostering professional growth.

Senior Regional Business Manager, Site of Care - Immunology (Great Lakes) - J&J Innovative Medicine

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 21, 2025

Johnson & Johnson is recruiting for a Senior Regional Business Manager, Site of Care, to lead the Great Lakes region, encompassing Indiana, Michigan, Ohio, West Virginia, Kentucky, Washington D.C., and Pennsylvania. The role involves expanding sales of Immunology products, assessing sales opportunities, and developing strategic plans. The candidate must have a Bachelor's degree, at least five years of pharmaceutical sales experience, and strong leadership skills. The base pay range is $131,000 to $226,550, with potential for a performance bonus and company car. Johnson & Johnson values diversity, equity, and inclusion, fostering a culture of belonging and innovation.

Executive Communications Principal (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Jan 21, 2025

Fannie Mae is seeking an experienced Executive Communications professional to support and enhance the external communications for their CEO and other executives. The role involves crafting high-level messaging, shaping public-facing communications, and preparing for speaking opportunities. The ideal candidate should possess exceptional writing and storytelling skills, a deep understanding of corporate communications at the executive level, and a proven track record of supporting C-suite executives. The position requires strong organizational skills, interpersonal skills, discretion, and integrity. Fannie Mae is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace.

Corporate Citizenship- Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a Lead Associate for the Community Investment & Engagement (CIE) team. The role involves overseeing Year-Round Volunteerism across the organization, including enterprise-wide events and employee-led events. The individual will plan volunteer projects, manage staffing and budgets, and make presentations to inspire volunteers. They will also provide consulting guidance, design custom volunteer engagement opportunities, and manage relationships with external partners and nonprofit organizations. The position requires excellent communication skills, project management abilities, and a flexible schedule, including potential travel. A background in social impact or corporate social responsibility is beneficial.

Registered Nurse

Company: DaVita

Location: Washington, DC

Posted Jan 21, 2025

DaVita Kidney Care is expanding its services to skilled nursing facilities (SNF) through DaVita Skilled Nursing Dialysis Services. This new team aims to provide industry-leading clinical quality to patients on-site, reducing the burden on patients and healthcare costs. The Registered Nurse (RN) role involves complete ongoing care of each patient, troubleshooting, and decision-making related to dialysis treatment. RNs will also partner with SNF staff for care coordination, conduct patient education, and provide direct patient care. The position requires previous dialysis nursing experience, a current RN license, and basic computer skills. DaVita offers comprehensive benefits, paid training, and opportunities for career growth.

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Food Service Worker role at Aramark involves assisting the manager with food preparation, maintaining cash receipts and meal records, and ensuring high standards of quality in food production and kitchen safety practices. The position offers a competitive hourly rate and comprehensive benefits programs, including medical, dental, vision, and work/life resources.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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