Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

IT Project Lead SME- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking an IT Project Lead SME with active Top-Secret clearance for a large federal government project. The role involves overseeing project planning, execution, and delivery, managing a team of developers and stakeholders. The successful candidate will work in an agile environment, maintaining cloud accounts, VPCs, and cloud-managed services. Required qualifications include 12+ years of leadership experience, extensive software development and integration experience, and strong communication, management, and problem-solving skills. US Citizenship is mandatory due to the nature of the government contract. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Senior Solution Sales Executive - Risk & Security

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 13, 2025

ServiceNow, a global leader since 2004, offers innovative AI solutions. The job involves sales strategy and digital transformation. The company promotes inclusivity and equal opportunities.

Teacher at Edgewood Elementary Campus

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Jan 13, 2025

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, offers various early education and child care options. They are seeking a Teacher to lead, coach, and mentor less experienced teachers, implement their curriculum, and create a nurturing environment. The role involves partnering with parents, supporting center success, and cultivating positive relationships. Required skills include excellent customer service, organizational skills, and early childhood education experience. Benefits include discounted child care, medical, dental, and vision coverage, and more. KinderCare is committed to equal opportunity employment.

Senior Clinical Research Associate (Remote)

Company: Novartis

Location: Washington, DC

Posted Jan 13, 2025

This is a remote-based position covering the Eastern US area, with a focus on Washington DC, Baltimore, Ohio, Indiana, and Michigan. The Senior CRA will perform monitoring activities for Phase I-IV Pharma clinical trials, ensuring data quality and adherence to ICH/GCP and US CFR standards. Key responsibilities include trial monitoring strategy, allocation and initiation of trials, and delivery of quality data. The role requires 80% travel and a valid driver's license. Novartis offers a competitive compensation package and a supportive work environment.

Systems Engineer (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior Systems Engineer with active Top Secret clearance for a significant federal government project in Washington, DC. The role involves collaborating with various teams to deliver new product features, enhance systems analysis practices, and mentor junior analysts. Required qualifications include 10+ years of technical analysis, clearance, Informatica skills, and strong communication abilities.

Cashier

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is seeking a Cashier with a positive attitude, customer service experience, and cash handling skills. The role involves operating a register, greeting customers, managing cash, and maintaining a clean work environment. Compensation starts at $21.90 per hour with benefits including medical, dental, vision, and work-life resources. The position may require physical demands and adherence to safety policies.

Barista

Company: Aramark

Location: Washington, DC

Posted Jan 13, 2025

Aramark is hiring full-time Baristas for a dynamic role with unlimited career growth. The position involves preparing specialty drinks, assisting with food preparation, and handling customer transactions. The hourly rate is $22.80, and benefits include medical, dental, vision, and work/life resources. Previous experience in customer service, cash handling, and barista roles is preferred. The role requires basic math skills, ability to work independently, and adherence to health and safety guidelines.

IT Subject Matter Expert (Sr.) - TOP SECRET REQUIRED

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Senior IT Subject Matter Expert with active Top Secret clearance for a large federal government project in Washington, DC. The role involves working in an agile environment, engaging with clients, creating test cases, performing testing, and addressing risks. Required qualifications include clearance, a bachelor's degree in software development, 8+ years of SME experience, and expertise in various technologies like Linux, VMWare, Splunk, Dell Server, SAN Storage, AWS, Oracle, and Angular. CGI offers competitive compensation, comprehensive benefits, and a culture of ownership and teamwork.

Director - Financial Engineering (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 13, 2025

Fannie Mae is seeking a Director of Financial Engineering to lead the team responsible for applying financial models and advanced tools to support the single-family business in structuring Credit Risk Transfer (CRT) deals. The role involves optimizing capital efficiency, leading a CRT analytics group, and providing thought leadership to senior management. The ideal candidate will have 8+ years of financial analysis experience, expertise in structured products in the mortgage space, and a master's degree preferred. The position offers the flexibility to make each day your own while working alongside a supportive team.

Software Developer-Mid

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid-Level Software Developer with active Top-Secret/SCI clearance for a project in Washington DC. The role involves leading Agile software development, system integration, and collaboration with senior architects and analysts. Required skills include JavaScript (ES6 and higher), Angular, Material UI, RESTful design, .NET Framework 4+, C#, F#, OpenText Content Server, and various development tools. The position offers competitive compensation, comprehensive insurance, and a supportive work environment.

Mid Program Manager- TS/SCI Required

Company: CGI

Location: Washington, DC

Posted Jan 13, 2025

CGI Federal is seeking a Mid Level Program Manager with active Top-Secret clearance to support a large federal government project. The role involves program planning, leading a team, ensuring project success, and meeting scope, schedule, and budget objectives. The ideal candidate will have a bachelor's degree, 8+ years of program management experience, and expertise in various technologies and methodologies.

Sales Development Representative, Federal

Company: Planet

Location: Washington, DC / Remote

Posted Jan 13, 2025

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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