Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Assistant Manager of Billing

Company: Crowell & Moring

Location: Washington DC

Posted Dec 25, 2024

The job description is for an Assistant Manager of Billing at Crowell & Moring LLP. The role involves leading billing operations, ensuring efficiency, accuracy, and adherence to firm policies. The position requires supervising a team, managing daily operations, and handling reporting requirements. The qualifications include a Bachelor's degree in Accounting or related field, at least 5 years of experience in billing with supervision, and advanced knowledge of accounting concepts and account systems.

Senior Product Manager, Artificial Intelligence

Company: Rapid7

Location: Washington DC

Posted Dec 25, 2024

Rapid7's AI Centre of Excellence is seeking an experienced AI-focused product manager to lead the development of large-scale enterprise-grade solutions. The role involves managing the entire product lifecycle, partnering with cross-functional teams, and ensuring alignment with Rapid7's compliance and governance policies. The ideal candidate has 4+ years of product management experience, including LeadPrincipal level roles, and a deep understanding of AI/ML concepts, markets, and practices.

Director, VCA Managed Services - Operations

Company: Visa

Location: Washington, DC

Posted Dec 24, 2024

Visa, a global leader in payments and technology, is seeking a Director for VCA Managed Services - Operations. The role involves growing a critical managed services pillar, providing specialized teams for client projects, and achieving revenue targets. The candidate should have extensive consulting experience, strong project management skills, and the ability to develop and sell tailored solutions to clients. This is a hybrid role requiring occasional travel and the ability to work in an office setting.

Network Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 25, 2024

CACI is seeking a Network Engineer with at least 7 years of experience in Cisco Firewalls, Palo Alto Firewalls, Cisco Wireless Technologies, Networking monitoring solutions, and Cloud Service Providers like AWS, Azure, and GCP. The ideal candidate will have a Bachelor's or Master's degree in Computer Science or a related discipline, or a PhD. The position offers a competitive salary range of $94,400 to $198,300.

Cleared Subcontract Administrator II

Company: Amentum

Location: Washington DC

Posted Dec 25, 2024

Amentum is seeking a Subcontract Administrator II with an active Secret Clearance to work a hybrid role in Annapolis Junction, Maryland. The position requires strong subcontract administration skills, compliance with government policies, and the ability to work independently and collaborate with stakeholders. The role involves coordinating and producing subcontract documentation, assisting in procurement documentation, selecting appropriate subcontract types, evaluating proposals, and managing subcontract files.

Food Service Worker

Company: Sodexo

Location: Washington, DC

Posted Dec 24, 2024

SodexoMagic, a joint venture between Earvin 'Magic' Johnson and Sodexo, is seeking a Food Service Worker. The role involves preparing and serving food, maintaining cleanliness, and providing excellent customer service. No prior experience is required. SodexoMagic offers a flexible work environment, training opportunities, and comprehensive benefits including paid time off, health insurance, and retirement plans. The company values diversity and inclusion, fostering a respectful and fair work environment.

Nurse Practitioner Gastroenterology (Providence St. Mary Medical Center)

Company: Providence

Location: Walla Walla, Washington

Posted Dec 25, 2024

Providence St. Mary Medical Center in Walla Walla, Washington, is recruiting a full-time Gastroenterology nurse practitioner. The position offers a flexible schedule, no call or inpatient duties, and a competitive salary between $119,015 and $156,607 per year. The clinic is well-established, connected, and provides a healthy work-life balance. Walla Walla offers a blend of culture, education, and outdoor recreation, with excellent schools, a vibrant food, wine, and art scene, and scenic beauty. Providence, the employer, is a nationally recognized healthcare organization committed to compassionate care.

2025 Integrated Systems Cost and Schedule Analyst Undergraduate Intern

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 25, 2024

The Aerospace Corporation is seeking a full-time Undergraduate-level Integrated Systems Cost and Schedule Analyst Intern to support systems engineering and cost analysis for various customers in the National Security, Civil, and Commercial, and International Space Communities. The intern will analyze cost and technical data, participate in trade and concurrent engineering studies, develop cost estimates, and utilize industry tools for schedule risk assessments and structural integrity analyses. The internship offers a competitive compensation package, temporary housing assistance, and the opportunity to work with a diverse and dynamic portfolio of programs and national challenges.

Sr Executive Assistant, Secure Federal Operations

Company: T-Mobile

Location: Washington DC

Posted Dec 25, 2024

The text describes a job posting for a Senior Executive Assistant position at T-Mobile. The role requires advanced administrative skills, research, data analysis, and management of executive schedules. The qualifications include an Associates or Bachelors degree, 7 years of supporting executive leaders, and organizational skills. The role requires US citizenship and a security clearance. The base pay range is $3171-$5720, with a corporate bonus target of 10. The benefits include medical, dental, and vision insurance, a 401k, employee stock grants, and paid time off.

Help Desk Technician I

Company: GAMA-1 Technologies

Location: Washington DC

Posted Dec 25, 2024

We are seeking a candidate with IT support experience to provide technical support to approximately 300 users. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a customer-focused mindset. The position is on-site in Silver Spring, MD, with the possibility of limited telework. The candidate will be responsible for providing IT desktop support, addressing assigned incidents and problems, and maintaining records of daily data communication transactions. The candidate should be knowledgeable with Windows 10 and 11 Operating Systems, MS Office Applications, Google Mail and Google Applications, and Trellix GoverLan Cisco Secure VPN.

FAST Labs - Chief Scientist for Edge and Spectral AI (Hybrid)

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 25, 2024

The job description for the Chief Scientist position at BAE Systems FAST Labs is seeking a highly skilled and experienced scientist with a Doctorate or Masters degree and 8+ years of multidisciplinary professional research experience. The successful candidate will be involved in multiple research programs, technical leadership, customer interaction, program management, or new concept development. They will work on cutting-edge technologies such as RF machine learning, cognitive electronic warfare, cognitive signals intelligence, and trustworthy AI. The position offers a full-time salary range of $153,200 to $291,100 and comprehensive benefits. The ideal candidate should have strong technical written and verbal presentation skills and be able to mentor junior scientists.

Program Associate, Speaker

Company: Active Minds, Inc.

Location: Washington DC

Posted Dec 25, 2024

The text describes a position at Active Minds, a nonprofit organization focused on mental health awareness and support for youth and young adults. The Program Associate Speaker is responsible for managing contracts, booking events, and coordinating with speakers and clients. The role requires strong organizational skills, experience in event planning, and familiarity with CRM and virtual event platforms. The organization values diversity and offers competitive salaries and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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