Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

SUPERVISORY INSPECTOR GENERAL

Company: Department of the Navy - Naval Sea Systems Command

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 21, 2024

This is a public notice for anticipated vacancies, requiring US citizenship, suitability for federal employment, and participation in direct deposit. The role involves overseeing complex audits, potential travel, and security clearance. It's located at Washington Navy Yard, DC, with benefits and a comprehensive rewards package. Veteran's preference doesn't apply under this hiring authority.

Furnishings Designer #725

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate Sergeant at Arms is advertising for a Furnishings Designer position. The job requires at least five years of experience in furniture design and proficiency with AutoCAD. Key responsibilities include collaborating with Furnishings Artisans, preparing engineering schematics, and developing CAD drawings. The role involves working with hazardous materials and requires a high school diploma. The agency offers a comprehensive benefits package to federal employees.

DOJ Pathways Internship Program - Bureau of Prisons (Human Resource Student Trainee)

Company: Department of Justice - Justice, Bureau of Prisons/Federal Prison System

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The Department of Justice's Pathways Internship Program offers students from high school to graduate level paid work opportunities in federal agencies. This program allows students to gain work experience related to their career goals and become eligible for permanent employment upon completion. Eligibility requires U.S. citizenship, a minimum GPA of 2.5, and maintenance of a half-time or full-time course load. The program is designed to foster a diverse and inclusive work environment. Applicants must be current students pursuing a degree relevant to the position, with specific academic year requirements for GS-04 and GS-05 positions. Successful completion of a pre-employment and panel interview, urinalysis, physical, and background investigation is necessary. Interns may be converted to permanent positions within 120 days of successful completion, provided they meet certain criteria.

Furnishings Designer #725

Company: Legislative Branch - Senate

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 21, 2024

The Senate is seeking a Furnishings Designer. The job requires experience in furniture design, AutoCAD skills, and knowledge of traditional cabinetry styles. The agency provides a comprehensive benefits package to federal employees.

Nurse (Clinical/Ambulatory)

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 21, 2024

This job posting is for a direct hire authority position in the Department of Family Medicine at Madigan Army Medical Center's Okubu Soldier-Centered Medical Home in Joint Base Lewis McChord, Washington. The role requires a graduate or higher level nursing degree, active nursing license, and at least one year of professional nursing experience. The position involves providing care to ambulatory patients, administering medications, and patient education. It also requires participation in random drug testing, obtaining BLS certification, and passing a background check.

Supervisory Human Resources Specialist (Director, Talent Technology Solutions) (DE)

Company: Department of Commerce - Office of the Secretary

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This job posting is for a Supervisory Human Resources Specialist (Director, Talent Technology Solutions) in the Department of Commerce. The role requires U.S. citizenship and successful completion of a background check. The position is under the DOC Alternative Personnel System (CAPS) and is equivalent to the GS-15 grade level. Specialized experience of one year is required, with no positive education requirement. Various hiring authorities are available, including those for veterans, persons with disabilities, and military spouses.

Supervisory Sanctions Enforcement Officer (Section Chief)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job posting is for a Supervisory Sanctions Enforcement Officer (Section Chief) position at the Departmental Offices, Terrorism and Financial Intelligence - Office of Foreign Assets Control (OFAC). The role involves directing a team to investigate possible violations of OFAC sanctions, recommend and implement enforcement responses, and coordinate with relevant agencies. Key requirements include U.S. citizenship, successful background investigation, and compliance with federal ethics laws. Specialized experience is required for GS-15 and GS-14 levels, involving interpreting and applying U.S. economic and trade sanctions laws, leading investigations, and managing teams. The position offers competitive salaries, bonuses, and a comprehensive benefits package, including health insurance, retirement programs, and flexible work schedules.

Social Science Research Analyst

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

This position is at the U.S. Department of Justice's Office of Justice Programs, National Institute of Justice in Washington, D.C. The role involves developing, implementing, analyzing, and disseminating social science research and evaluation projects related to crime and justice. The job requires U.S. citizenship, background investigation, direct deposit, Selective Service registration, drug testing, and a probationary period. Qualifications include a degree in behavioral or social science, or equivalent experience. Specialized experience of one year at the GS-11 level or higher is required, with examples including applying social science methods to research areas like child protection and youth justice.

Housekeeping Aid-EVS Tech

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 21, 2024

Walla Walla VA Medical Center is hiring a Housekeeping Aid/EVS Technician. The role involves performing janitorial and custodial services using both manual labor and light/heavy-powered cleaning equipment. The job announcement can be used to fill additional vacancies within 90 days. U.S. citizenship is required, and applicants must undergo a background check, potential drug testing, and a probationary period. No specific education requirement exists, but relevant experience is necessary. The position is subject to the Fair Chance Act, and vaccination against influenza and COVID-19 is mandatory. ICTAP and CTAP eligibility may provide selection priority for displaced VA competitive service employees.

CYP Lead - Clover CDC

Company: Department of the Navy - Commander, Navy Installations

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 21, 2024

The text describes a position in a Child and Youth (CY) program, where an incumbent provides specialized developmental care and instruction for children and youth aged 6 weeks to 18 years. The role involves guidance, assistance, and mentoring for CY Program Assistants, working under the direction of a supervisor. The position requires various qualifications including knowledge of child development principles, skills in applying laws for child abuse prevention, and ability to train employees. The incumbent must also pass background checks, drug tests, a physical, and obtain necessary security clearances. A positive sentiment is inferred due to the emphasis on care, development, and qualifications required for the role.

Electronics Mechanic (Fire Alarm Technician)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The job position is in the Architect of the Capitol, specifically in the Office of the Chief Operating Officer, Superintendent, Capitol Building, and Capitol Visitor Center Operations and Maintenance Division. The role involves working in the Electrical Section, Day Electrical Unit, including weekends and holidays. Requirements include passing a drug test, demonstrating job-related KSAs, and meeting specific citizenship criteria. Veterans are encouraged to apply and have preference rights. The position requires journey-level Fire Protection System equipment troubleshooting, testing, installation, maintenance, and repair skills. The selected candidate must undergo a criminal record check, drug testing, and E-Verify. The Architect of the Capitol is an Equal Opportunity Employer and prohibits discrimination. The position does not authorize moving or relocation expenses.

Transportation Specialist - DIRECT HIRE

Company: Department of Transportation - Federal Highway Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 21, 2024

The role involves serving as a subject matter expert for safety programs to reduce roadway fatalities and serious injuries. The incumbent will provide technical support, develop standards, and assist with strategic planning. U.S. citizenship is required, and specialized experience is needed for qualification. The position involves travel, background investigation, and potential telework. Key skills include transportation knowledge, partnering, oral and written communication.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages