Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Senior Licensed Professional Mental Health Counselor (Substance Treatment Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Wenatchee, Washington Wenatchee, Washington

Posted Dec 20, 2024

This job posting is for a U.S. Citizen to apply for a GS-12 position as a Licensed Professional Mental Health Counselor (LPMHC) in the Veterans Health Administration (VHA). The role offers a student loan payment reimbursement program (EDRP) with a maximum award of $200,000 over one to five years. The LPMHC must hold a full, current, and unrestricted license to independently practice mental health counseling. The position requires experience in treating complex mental illness, proficiency in English, and the ability to pass a pre-employment physical evaluation. Vaccination against COVID-19 is mandatory for all VHA Health Care Personnel.

FACILITIES OPERATIONS SPECIALIST

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This public notice flyer informs interested applicants about potential vacancies, requiring them to follow the 'How to Apply' section. It mentions that no guarantee of filling positions exists and no result letters will be sent. The role necessitates US citizenship, suitability for federal employment, direct deposit participation, E-Verify completion, and security clearance maintenance. Travel to various locations, including overseas, is required. A year of specialized experience in facilities project management is needed. The position is part of the DoD Civilian Acquisition Workforce Personnel Demonstration Project and is subject to the Priority Placement Program. Veteran's preference does not apply.

Physician (Psychiatrist) - Psychology Program Manager

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This job posting details the requirements and qualifications for a medical position at the Department of Veterans Affairs. The role is eligible for the Education Debt Reduction Program (EDRP), with program approval, award amount, and eligibility period determined after application review. U.S. Citizenship is mandatory, and applicants must have a Doctor of Medicine degree from an approved institution. Residency training and a current, full, and unrestricted medical license are required. Proficiency in English is essential. Additional preferred qualifications include experience treating PTSD and certification in evidence-based treatments. The role involves light lifting, working closely with others, and potential exposure to COVID-19. VA encourages disability applications and adheres to the Fair Chance Act.

SUPERVISORY BUSINESS DEVELOPMENT SPECIALIST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job announcement details requirements and conditions for a GS-14 position, including U.S. citizenship, background checks, and a probationary period. Specialized experience is mandatory, with specific areas outlined. Volunteer and part-time experience are considered. Foreign education must be U.S.-accredited. Agency adheres to ethical standards and offers a comprehensive benefits package.

Executive Director of Brand Sales

Company: Resonate

Location: Washington DC

Posted Dec 20, 2024

Resonate is a company that uses AI solutions to provide cutting-edge data and software to marketers and advertisers. They have a unique platform that combines four data sources and 250 million adults to help identify, understand, and engage with highly targeted audiences. The company has pioneered a new way to uncover individual attributes that identify behaviors, values, beliefs, and motivations. Resonate currently has over 400+ agency clients and over 1000+ firms leveraging their capabilities. The company is looking for a sales representative to create and drive revenue within a specified territory or list of named accounts, maintain full ownership of their territory, and generate a high volume of quality meetings with viable prospects. The position requires a strong foundation of contacts and relationships with marketing decision-makers in two or more industry verticals, a successful sales track record, and superb solution and consultative sales skills.

Senior Social Worker (Substance Treatment Program)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Wenatchee, Washington Wenatchee, Washington

Posted Dec 20, 2024

This job posting details a GS-12 Senior Social Worker position at the U.S. Department of Veterans Affairs (VA). The role offers benefits like the Education Debt Reduction Program (EDRP) and comprehensive federal employee benefits. Requirements include U.S. citizenship, English proficiency, a master's degree in social work from an accredited school, state-level advanced practice licensure, and more. Preferred experience includes working with veterans and substance use disorders.

Federal System Integrator Account Executive - (Remote Office - Washington, D.C. Area)

Company: Dynatrace

Location: Washington, DC

Posted Dec 20, 2024

The role is for a Federal System Integrator Account Executive responsible for prospecting, attaining, growing, and maintaining a specified territory within the Federal Government FSI customer base. Key responsibilities include developing a sustainable product sales pipeline, territory planning, reporting, and selling skills. The ideal candidate should have 7-15 years of enterprise software sales experience in the US Federal space, be results-oriented, and have expertise in Dynatrace software products and competitors. Familiarity with Federal programs and experience driving strategic program wins are also required. Dynatrace is recognized for its employer brand and internal culture, having won several awards. The company offers competitive compensation and benefits.

Statistician

Company: Other Agencies and Independent Organizations - Merit Systems Protection Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a senior statistician position at MSPB's Office of Policy and Evaluation (OPE). OPE conducts studies on Federal Government merit systems and human resources policies. The role involves designing research studies, managing data, and conducting statistical analyses. Requirements include being a US Citizen or National, completing a background check, and passing E-Verify. Qualifications necessitate a degree with 15 semester hours in statistics and 9 additional hours in relevant fields, or a combination of education and experience. For GS-14 level, one year of specialized experience equivalent to GS-13 is required, including applying statistical theories, managing projects, advising others, and developing data collection plans.

Senior Test Automation Developer (Engineer Software Quality 3) - 4246

Company: Alion Science and Technology

Location: Washington, DC

Posted Dec 20, 2024

HII's Technical Solutions Division is recruiting for a Senior Test Automation Developer in Fairfax, Virginia. The role involves developing, testing, and maintaining applications for USPS, participating in defining automation strategies, creating advanced test scripts, and providing software system testing support. The ideal candidate will have a Bachelor's degree or equivalent experience in a technical field, at least 5 years of experience in automated test development, and proficiency in Micro Focus's Unified Functional Testing (UFT) tool. Familiarity with Agile/Scrum methodologies, Microsoft C#, MS SQL, Micro Focus Performance Center, and Linux environment is preferred. The role requires strong problem-solving skills, excellent communication, and the ability to work in a high-quality, customer-service oriented environment.

Software Engineer, Product

Company: Meta

Location: Washington, DC

Posted Dec 20, 2024

Meta is seeking experienced full-stack Software Engineers to join product teams. The role involves building new features and improving existing products like Messenger, Video, Groups, News Feed, Search, and more. The successful candidate will work on large-scale technical problems, contribute to connecting billions of people, and help shape the future of social technology beyond screens and distance.

Materials Handler (FLO/MVO)

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This is a Direct Hire Authority solicitation for a warehouse operations role in the DoD workforce. The incumbent will be responsible for daily warehouse operations, including receiving, storing, and shipping supplies. The role requires a valid driver's license, forklift operator's license within 12 months, and ability to lift up to 40 pounds. No specific length of training or experience is required, but candidates must demonstrate sufficient knowledge, skills, and abilities. The work involves physical effort, potential hazards, and varied working conditions. U.S. citizenship is mandatory, and a one-year trial period may be required. Benefits include a comprehensive package, but PCS costs are not authorized.

Senior Active Directory Engineer - REMOTE (Engineer Systems 3) - 4325

Company: Alion Science and Technology

Location: Washington, DC

Posted Dec 20, 2024

HII-TSD is hiring a Senior Active Directory Engineer for a fully remote role supporting the U.S. Courts. The role involves assisting with Inter-Forest User Migrations, Account Management, Provisioning, and AD Infrastructure. The candidate must have advanced knowledge in AD architecture, DNS, Kerberos, Windows Authentication, and PKI. Strong analytical skills, TCP/IP networking knowledge, and excellent interpersonal skills are required. Familiarity with Quest Migration Manager for AD, ActiveRoles Server, and GPOs is beneficial. A new Federal Executive Order requires full COVID-19 vaccination for employment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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