Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Specialty Development Executive, Washington, D.C.

Company: Labcorp

Location: Washington, DC

Posted Dec 20, 2024

Invitae, now part of Labcorp, is committed to making genetic information accessible and affordable for improved healthcare. They seek a Hereditary Cancer Specialty Development Sales Executive to sell their commercial products to hospitals, oncologists, surgeons, and genetic counselors in the Washington, D.C. area. The role involves meeting sales goals, building and executing business plans, cold calling, and attending professional events. Requirements include a bachelor's degree, 5+ years of sales experience, and industry knowledge. The position offers a base salary of $85,000 to $125,000, benefits, and potential bonuses.

HRIS Configuration Analyst

Company: U-Haul

Location: Washington DC

Posted Dec 20, 2024

The job posting is for a Human Resources Information Systems position at UHaul. The role involves working with business units to optimize Workday processes, having strong technical skills, and demonstrating teamwork, communication, and problem-solving abilities. The position is technical and requires previous configuration experience in Workday configuration. The company offers various benefits and wellness programs.

Operations Research Analyst

Company: Department of Homeland Security - U.S. Coast Guard

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Department of Homeland Security, United States Coast Guard, Office of Data Analytics, located in Washington, D.C. The role requires U.S. Citizenship, registration or exemption from Selective Service, and a Non-Critical Sensitive check. The position necessitates a degree in operations research or equivalent education and experience. Specialized experience includes analyzing requirements, translating them into application prototypes, developing statistical software, determining application architecture, and planning data dissemination systems. The role offers a comprehensive benefits package and potential for promotion.

ANTENNA MECHANIC HELPER

Company: Department of the Navy - United States Fleet Forces Command

Location: Oso, Washington Oso, Washington

Posted Dec 20, 2024

The text describes a job opening for an ANTENNA MECHANIC HELPER at Naval Radio Station (T) Jim Creek, Arlington, Washington. The role involves assisting in antenna maintenance, gas cutting and welding, operating heavy-duty equipment, performing high-angle emergency rescues, and administering first aid. The ideal candidate should have experience in these areas, knowledge of safe equipment use, and understanding of hazardous materials. The position requires a US citizen, a clean E-Verify check, and a valid driver's license. It may involve travel to CONUS and OCONUS, and requires obtaining a security clearance. The role is covered by the Department of Defense Priority Placement Program.

Housing Program Officer

Company: Department of Housing and Urban Development - Assistant Secretary for Housing-Federal Housing Commissioner

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Department of Housing and Urban Development (HUD) is seeking a Federal Housing Commissioner, Asst Secretary for Housing. The position is located in Washington, D.C. and requires U.S. Citizenship or National status. A one-year probationary period and background investigation are necessary. Specialized experience is required, including collaborating with senior leadership, leading organizational changes, working with FHA, USDA, GSE, or related mortgage industry organizations, and experience in single-family mortgage field. No education requirement. HUD offers competitive benefits and flexible work schedules.

PROGRAM MANAGER

Company: Department of the Navy - STRATEGIC SYSTEMS PROGRAMS (SSP)

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 20, 2024

This is a public notice flyer to notify interested applicants of anticipated vacancies. The job requires US citizenship, passing an E-Verify check, and completing pre-employment drug tests. The position may require travel and has specific requirements for education, experience, and certifications.

Electronics Engineer

Company: Department of Commerce - National Telecommunications and Information Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job vacancy for an Electronics Engineer in the National Telecommunications and Information Administration within the Department of Commerce. The role requires U.S. citizenship, a background investigation, and attainment of a SECRET clearance. A probationary period may be required. The position necessitates a bachelor's degree in engineering or equivalent, with specialized experience in spectrum management. Qualifications are based on the U.S. Office of Personnel Management's Qualification Standards Handbook. Specialized experience includes planning strategic activities for spectrum management, providing recommendations for efficient radio spectrum use, and evaluating engineers' work-products. At the GS-14 level, additional responsibilities include developing spectrum-related technology program processes and policies, leading long-term planning initiatives, analyzing spectrum management problems, and assessing advanced spectrum-related technologies.

Consulting Director, DFIR, Reactive Services (Unit 42) - Remote

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 20, 2024

Palo Alto Networks is a company that prioritizes protecting the digital way of life and shaping the future of cybersecurity. They offer various job opportunities, including consulting director positions, with competitive compensation packages.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 20, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Shift Supervisor Trainee

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health is offering a Shift Supervisor Trainee position, an entry-level role designed to prepare employees for higher-level supervisory roles. The role involves working effectively with store management and crews, supervising activities, and ensuring smooth store operations. The company emphasizes a human-centric approach to healthcare, focusing on personal, convenient, and affordable solutions. Upon successful completion of the training, trainees can be considered for Operations Supervisor or Shift Supervisor positions. The role requires deductive reasoning, analytical skills, and computer skills, with a flexible schedule including early mornings, overnight, and weekend shifts. The company offers a competitive pay range, comprehensive benefits, and various well-being programs.

Special Materials Crafter (Carpenter)

Company: Other Agencies and Independent Organizations - National Gallery of Art

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position in the Design Department, under the Head of the Exhibits shop. The role involves constructing and installing temporary and permanent exhibitions, working with various materials and adhering to conservation needs and strict deadlines. The position requires U.S. citizenship, e-Verify participation, and Selective Service registration for males. The applicant must have at least one year of specialized experience equivalent to GS-9, demonstrating knowledge of materials, technical practices, and ability to use hand tools. The role involves both indoor and outdoor work, requiring physical dexterity, ability to stand for long periods, and safe use of dangerous equipment.

JUNIOR RISK ANALYST

Company: Other Agencies and Independent Organizations - Export-Import Bank of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job announcement details requirements and conditions for a position at an unspecified agency. It mentions the possibility of filling similar roles within 90 days, the concurrent announcement under Merit Promotion procedures, and necessary qualifications including U.S. citizenship, clearance, and probationary period. Specialized experience is crucial, with examples provided. The role requires a master's degree or equivalent for education substitution, and detailed resume information is needed. Volunteer and part-time experience are considered. Foreign education must be from accredited institutions. Additional information includes requirements for political appointees, CTAP/ICTAP eligibles, veterans, Selective Service registration, reasonable accommodation for disabilities, and ethical standards.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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