Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Summer Internship (Horticulture Urban Forester Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Architect of the Capitol offers a Summer Internship Program for Urban Forester Aide, providing hands-on professional experience, training, and networking opportunities. Eligible applicants must be U.S. citizens, at least 16 years old by June 30, 2025, and currently enrolled in a related field of study. The position is limited to three years of participation. Successful candidates will undergo a drug test, background check, and E-Verify. The role does not offer health or retirement benefits but includes a transit subsidy.

Pharmacy Intern - Grad

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health offers challenging opportunities for pharmacist interns to learn and grow professionally, contributing to better healthcare. As a Graduate Pharmacist Intern, you'll work under a licensed pharmacist, ensuring patient safety, and delivering exceptional care. Key responsibilities include leading with heart, supporting pharmacy staff, identifying business opportunities, and driving growth. Required qualifications include a PharmD degree, relevant work experience, and valid pharmacist intern/technician licensure. Preferred qualifications include immunization eligibility and proficiency in Microsoft Office Suite.

Executive Administrative Assistant, CNN

Company: Warner Bros. Discovery

Location: Washington, DC

Posted Dec 20, 2024

Warner Bros. Discovery is inviting applications for an Executive Administrative Assistant role at CNN. The role involves managing executive schedules, preparing correspondence, handling confidential information, and coordinating meetings. The ideal candidate should have a Bachelor's degree, 5+ years of experience as an executive assistant, and proficiency in Microsoft Office Suite. They must be comfortable in a busy newsroom environment, highly organized, and able to work independently and as part of a team. The role requires flexibility, on-call availability, and occasional weekend work. WBD values diversity and inclusion, offering a competitive salary range of $59,492.00 - $110,485.00 per year along with comprehensive benefits.

Summer Internship (Audiovisual Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The AOC offers a Summer Internship Program for Audiovisual Aides, providing hands-on professional experience, networking, training, and exposure to careers in public service on Capitol Hill. Eligibility requires U.S. citizenship or lawful permanent residency, being at least 16 years old by June 30, 2025, and currently attending high school, college, or university. Applicants must have an academic background in information technology or a related field. The program is limited to three years of participation. The position is an Excepted Service in the Architect of the Capitol, a Legislative Branch agency, and does not confer civil service Competitive Status. A drug test and background investigation are required. The Architect of the Capitol is an Equal Opportunity Employer.

IAM Identity Defense Specialist

Company: Merrill

Location: Washington, DC

Posted Dec 20, 2024

Bank of America is hiring for an Identity & Access Management Specialist role in Global Information Security (GIS). The role involves mitigating incidents through monitoring of network account usage, authentication activities, and behaviors. The Specialist will be responsible for researching, designing, implementing, and supporting solutions to prevent and detect misuse of accounts. They will collaborate with experts, both in-country and in other regions, and partner with leaders from line of business organizations to triage security events and report on impacting security incidents. The role requires 3-5 years of cybersecurity or engineering experience, familiarity with identity management standards, and working knowledge of Splunk.

Industry Sales Specialist - Technology

Company: Thomson Reuters

Location: Washington, DC

Posted Dec 20, 2024

Thomson Reuters is seeking an Industry Sales Specialist to enhance its presence and market growth in the Technology industry. The role involves maintaining deep knowledge of industry trends, challenges, and competitive landscape, partnering with enablement team to develop training programs, and collaborating with sales team to refine strategies. The ideal candidate should have a Bachelor's degree, 10+ years of broad business knowledge, and industry-specific knowledge of technology. They should possess excellent relationship management skills, a customer-centric mindset, and a growth mindset. Thomson Reuters offers comprehensive benefits, a culture of equality and diversity, and opportunities for learning and development.

Summer Internship (Masonry Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The AOC offers a Summer Internship Program for Mason Aides, providing hands-on professional experience, networking, training, and exposure to careers in public service on Capitol Hill. Eligible candidates must be U.S. citizens, at least 16 years old by June 30, 2025, and currently enrolled in a post-secondary education program in Building Arts or a related field. The program is limited to three years of participation. Requirements include passing a drug test, demonstrating job-related KSAs, and undergoing a background investigation and E-Verify process. This is an Excepted Service Position in the Architect of the Capitol, a Legislative Branch agency, and does not confer civil service Competitive Status.

Summer Internship (Cost Estimator Aide)

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Architect of the Capitol offers a Summer Internship Program for students interested in public service careers on Capitol Hill. Eligible students, who are U.S. citizens or permanent residents, must be at least 16 years old by June 30, 2025, and studying construction management, project management, engineering, or related fields. The program provides hands-on professional experience, training, and networking opportunities. However, it's limited to three years of participation. Eligible candidates must pass a drug test, background check, and E-Verify. The position does not offer benefits like paid leave, retirement, or health benefits, but students can register for the Transit Subsidy benefit.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Dec 20, 2024

CVS Health emphasizes a purpose-driven culture, focusing on human-centric health care. They seek Retail Store Associates to deliver exceptional customer service, excel in a high-impact role, and contribute to transforming their culture. The position involves cashier duties, stock management, and supporting various departments. CVS Health offers competitive pay, comprehensive benefits, and opportunities for career growth.

Assistant Director of Planning, Engineering and Architecture

Company: Legislative Branch - Architect of the Capitol

Location: Washington DC, District of Columbia Washington DC, District of Columbia

Posted Dec 20, 2024

The Architect of the Capitol is seeking a professional to supervise staff and oversee various engineering, architectural, and real estate projects. The role involves master planning, project planning, program management, and working with Congressional leadership. Applicants must pass a drug test, meet specialized experience requirements, and possess a relevant degree in engineering or architecture. Veterans and those with disabilities are encouraged to apply. The position offers a comprehensive benefits package including health insurance, retirement system, and training opportunities.

Summer Law Internship

Company: Legislative Branch - Architect of the Capitol

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The AOC offers a Summer Internship Program for law students, providing hands-on professional experience, training, and exposure to careers in public service on Capitol Hill. Eligibility requires being a first or second-year law school student, U.S. citizen, and passing a drug test. The program is limited to three years of participation. The position is an Excepted Service in the Architect of the Capitol, a Legislative Branch agency, and is not in the Bargaining Unit. It involves a drug test, background investigation, and E-Verify. The agency is an Equal Opportunity Employer.

Information Security & Incident Response Counsel

Company: TikTok

Location: Washington, DC

Posted Dec 20, 2024

TikTok, a global leader in short-form mobile video, seeks a highly experienced legal professional for its Global Privacy and Regulatory Affairs team. The role involves leading the legal response to cybersecurity incidents, collaborating with regional counsel, and ensuring compliance with global privacy and regulatory affairs matters. TikTok values inclusivity and diversity, aiming to inspire creativity and bring joy through its platform.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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