Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Maintenance Mechanic (Utility Systems Repairer)

Company: Department of the Army - United States Army Installation Management Command

Location: Joint Base Lewis-McChord, Washington Joint Base Lewis-McChord, Washington

Posted Dec 20, 2024

The text describes a job opening for a Maintenance Mechanic (Utility Systems Repairer) at US ARMY IMCOM, Joint Base Lewis-McChord, WA. The position involves tasks such as operating equipment, constructing and repairing sewer and water lines, and lifting up to 50 lbs. The job requires a valid Class B Commercial driver's license, a Tier 1 background check, and passing a pre-employment screening and drug test. The role involves working in various conditions, including cramped quarters, bad weather, and unsanitary sites. No specific education requirement is mentioned. The job offers a comprehensive benefits package.

Driver Trainee

Company: Coca-Cola

Location: Washington, DC

Posted Dec 20, 2024

Premium Distributors of Washington DC is offering a full-time position with a starting wage of $26 per hour. The role involves safe operation of company equipment and timely delivery of products to customers. Responsibilities include operating commercial motor vehicles, using Powered Industrial Trucks (PIT) and Material Handling Equipment (MHE), and providing excellent customer service. Benefits include medical, dental, vision, vacation pay, paid holidays, a 401k with employer match, and career advancement opportunities after 6 months of employment.

Supervisory Immigration Services Assistant (SISA)

Company: Department of Homeland Security - Citizenship and Immigration Services

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

This job posting is for a Supervisory Immigration Services Assistant (SISA) position in Seattle, WA. The role involves providing technical and administrative support to subordinate staff, ensuring compliance with USCIS procedures, policies, and regulations. The position requires U.S. citizenship or nationality, successful completion of a background investigation, drug screening, and registration with the Selective Service for male applicants born after 12/31/1959. A residency requirement applies to non-current USCIS employees. The position is not considered essential and does not guarantee telework. GS-09 level qualification is required, attained through one year of specialized experience equivalent to at least GS-07 or comparable experience. The role involves assisting with staff inquiries, updating immigration systems, and handling secure files.

Attorney Advisor

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a GS-level Attorney-Advisor position in the Public and Governmental Affairs section of the Board's Office of Public Assistance, Governmental Affairs, and Compliance (OPAGAC). The role involves engaging with various stakeholders, including Congress, federal, state, and local governments, and the media. U.S. citizenship is required, and a two-year trial period may be necessary. The position requires a professional law degree, current bar membership, and excellent legal skills. GS-13 candidates need two years of legal experience, GS-14 candidates three years, and GS-15 candidates four years. The STB offers a comprehensive benefits package, including flexible work schedules, limited telework, a fitness center, and a monthly transit subsidy.

Medical Support Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This text outlines the requirements and qualifications for a job position at the Department of Veterans Affairs. Key points include the need for U.S. citizenship, English language proficiency, and either six months of relevant work experience or one year of education beyond high school. The role involves clerical tasks, patient scheduling, and interaction with both internal and external customers. The position requires proficiency in using computerized programs and systems for medical records. The job also necessitates participation in vaccination programs and may involve a probationary period and background check. The text also mentions benefits for federal employees and eligibility for current VA employees.

Supervisory Intelligence Research Specialist (Branch Chief)

Company: Department of the Treasury - Treasury, Departmental Offices

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a Supervisory Intelligence Research Specialist (Branch Chief) position at the Departmental Offices, Terrorism and Financial Intelligence - Intelligence Analysis. The role involves leading an OIA team providing intelligence and research support to senior Treasury officials on national security, foreign policy, or economic threats. Key requirements include U.S. Citizenship, a Top Secret security clearance, SCI access eligibility, and successful completion of a background investigation. Specialized experience is needed for GS-15, involving supervision of intelligence research, policy development, and direct supervision of intelligence analysts. The position offers competitive salaries, bonuses, flexible work schedules, and comprehensive benefits including health insurance, retirement programs, and paid holidays.

Librarian (South America Section)

Company: Legislative Branch - Library of Congress

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job position at the Library of Congress, specifically within the South America Section, African, Latin American & Western European Division, Acquisitions & Bibliographic Access Directorate, Discovery And Preservation Services. The position description number is 457104, and it's a non-supervisory, bargaining unit position in Washington, D.C. The salary range is based on locality pay adjustments for the area. Key qualifications include proficiency in Spanish and English, knowledge of library metadata rules, ability to acquire and process library materials, use of library software applications, and understanding of Spanish-speaking cultures. The Library of Congress is an equal opportunity employer, and applicants must submit a complete application package by the closing date. The position requires a favorable evaluation of a personnel security/suitability investigation and a one-year probationary period upon appointment.

Director, Wealth Advisor & Relationship Manager

Company: B. F. Saul Company

Location: Washington DC

Posted Dec 20, 2024

Chevy Chase Trust is a private investment firm offering personalized financial advice and planning. They specialize in thematic investment research and asset management, with a focus on client success and innovative thinking. The firm offers direct access to decision-makers and a global macroeconomic outlook.

Human Resources Specialist (Information Systems)

Company: Department of Health and Human Services - Administration for Strategic Preparedness and Response

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This job posting is for a position within the Department of Health and Human Services, specifically the Administration for Strategic Preparedness and Response, based in Washington, D.C. The announcement has an applicant limit of 200. Requirements include U.S. citizenship, registration with Selective Service for eligible males, and successful completion of a background security investigation. The role involves developing web-based applications, preparing technical reports, and interpreting human resources concepts. No education qualification is required, but specialized experience of at least one year is necessary. The position offers a comprehensive benefits package as part of a federal career.

Advance Medical Support Assistant

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Advanced MSA role offers specialized administrative support in a coordinated care delivery model, involving complex clinical flow processes across multiple clinics and specialties. The position requires proficiency in computerized programs, analytical reasoning, and excellent communication skills. U.S. Citizenship is mandatory, and proficiency in English is essential. The role involves scheduling appointments, managing patient data, and ensuring compliance with policies and regulations. The work environment is primarily patient-care based, with occasional exposure to stressful situations and infected patients. Benefits include a comprehensive package designed to make a federal career rewarding.

Legal Counsel - Tech Regulatory

Company: Boston Consulting Group (BCG)

Location: Washington, DC

Posted Dec 20, 2024

BCG is seeking a Legal Counsel - Tech Regulatory with extensive experience in technology and AI-specific regulatory, policy, and compliance legal matters. The role involves identifying and driving regulatory compliance, developing policies, serving in BCG's Responsible AI and AI risk team, and collaborating with product development teams. The ideal candidate should have a keen interest in AI tools, superior analytical skills, and the ability to manage complex legal matters with diverse stakeholders.

Senior Accountant - TS/SCI w/Poly - DC

Company: Deloitte

Location: Washington, DC

Posted Dec 20, 2024

Deloitte's Government and Public Services (GPS) practice is seeking a professional with a TS/SCI security clearance and relevant experience in accounting, business, or finance. The role involves performing IT audit readiness, advising on technical accounting and internal controls matters, and designing solutions to improve fiscal management activities. The team, consisting of over 15,000 professionals, supports federal, state, local government clients, and public higher education institutions. They aim to help clients manage core accounting functions, achieve controls and finance transformation aspirations, and meet digital controllership goals. The role requires onsite work in the Washington, D.C. area and a Bachelor's degree in a relevant field. Preferred qualifications include knowledge of Sarbanes-Oxley Section 404, OMB Circular A-123, and Momentum software.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages