Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Practical Nurse

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Oak Harbor, Washington Oak Harbor, Washington

Posted Dec 20, 2024

This job posting is for a Direct Hire Authority position for a Practical Nurse at the Navy Health Clinic in Oak Harbor, Washington. The role requires a current license to practice as a practical or vocational nurse, one year of relevant experience, and specific clearances and certifications. Incentives such as salary negotiation, recruitment or relocation assistance may be available for highly qualified candidates.

Computer Scientist

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Surface Transportation Board is hiring a Computer Scientist for its Office of Economics. The role involves applying computer science expertise to develop methods, requirements, and code for the Uniform Railroad Costing System. Required qualifications include a bachelor's degree in computer science or a related field, and at least one year of specialized experience in managing software development projects, application design, and testing. The position requires US citizenship, participation in the Direct Deposit program, and completion of a background investigation.

Psychologist - Psychology Program Manager (VIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This job posting is for a Psychology Program Manager position at the VA, eligible for the Education Debt Reduction Program (EDRP). The role requires U.S. citizenship, proficiency in English, and a doctoral degree in psychology. Applicants must have at least three years of experience as a professional psychologist, with one year equivalent to the GS-13 grade level. The position involves organizing work, setting priorities, delegating tasks, and meeting multiple deadlines. It also requires knowledge of evidence-based practices and clinical practice guidelines. Preferred experience includes treatment of Veterans for PTSD and supervisory roles. The role is in the Excepted Service and does not confer competitive status. Full vaccination against COVID-19 is required.

Social Worker (Program Coordinator) (VIP)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

This job posting is for a Program Coordinator position in the Social Work Program at the VA Puget Sound Health Care System. The role involves leading the 18-bed PTSD Mental Health Residential Rehabilitation Treatment Program. The facility offers extensive care in various settings. Requirements include U.S. citizenship, English proficiency, a master's degree in social work from a CSWE-accredited school, and state-issued driver's license. The position is eligible for the Education Debt Reduction Program and offers comprehensive federal benefits.

Federal - Server Architect - Infrastructure Team (Warehouse)

Company: Accenture Federal Services

Location: Washington, DC

Posted Dec 20, 2024

Accenture Federal Services in New Cumberland, PA is seeking a Server Architect to support the design of infrastructure for a modern Warehouse Execution System. The role involves working with Dematic iQ and Automated Material Handling Equipment to modernize a defense customer's largest warehouse. Key responsibilities include defining requirements, designing architecture, overseeing implementation, conducting infrastructure testing, and creating technical documentation. The ideal candidate should have a basic network understanding, server design/administration knowledge, and experience with technical training. Bonus points for hardening/basic security principles and 4+ years of consulting experience.

HR Associate Manager (Recruiter)

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

Addison Group is recruiting for a Recruiter position in Bethesda, MD. The ideal candidate should have at least 3 years of recruiting experience, preferably in non-profit or education sectors. The role involves full life-cycle recruitment duties, including sourcing candidates, screening, scheduling interviews, and managing hiring processes. The position is remote until September, then becomes hybrid. Proficiency in Microsoft Office and an applicant tracking system, preferably Oracle, is required. The role demands strong communication, networking, and organizational skills, along with the ability to multitask and work in a fast-paced environment.

Collections Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The job posting is for a Collections Specialist role. The role involves daily monitoring and review of delinquent accounts, making outbound collection calls, resolving billing problems, and maintaining customer relations. The specialist will also process payments, communicate with other departments, and prepare reports on collection activities. The job requires using CRM and QuickBooks for account status updates.

Tractor Operator

Company: Department of Defense - Military Treatment Facilities under DHA

Location: Tacoma, Washington Tacoma, Washington

Posted Dec 20, 2024

The position is at Madigan Army Medical Center, Tacoma, Washington, a city known for its diversity, cultural attractions, and outdoor activities. Tacoma is situated between Seattle and Olympia, with views of Mount Rainier and Commencement Bay. The role requires a forklift operator certificate, use of personal protective equipment including respirators, and the ability to lift up to 50 lbs. The incumbent must also possess or obtain a valid state driver's license and pass a pre-employment and annual physical examination. The job involves operating a tractor and light truck, driving safely, interpreting instructions, and maintaining work practices. The working conditions are outdoors with exposure to various weather conditions and potential hazards.

Computer Scientist

Company: Other Agencies and Independent Organizations - Surface Transportation Board

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Surface Transportation Board is hiring a Computer Scientist for its Office of Economics. The role involves applying computer science expertise to develop methods, requirements, and code for the Uniform Railroad Costing System. Required qualifications include a bachelor's degree in computer science or a related field, and at least one year of specialized experience in managing software development projects, application design, and testing. The position requires US citizenship, participation in the Direct Deposit program, and completion of a background investigation for federal suitability clearance.

Payroll Specialist

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

A reputable company is seeking a Payroll Specialist with 1+ years of experience for a growth opportunity. The role involves processing payroll for hourly and salaried employees, handling wage garnishments, and ensuring data accuracy. Proficiency in Microsoft Office and ADP is required.

Staff Accountant

Company: Addison Group

Location: Washington, DC

Posted Dec 20, 2024

The Staff Accountant role involves processing accounts payable transactions, managing cash receipts, reconciling revenues, reviewing expense reports, performing expense allocations, and preparing budget variance reports. The position requires strong knowledge of ERP systems, Microsoft Excel skills, excellent communication, and 0-5 years of accounting experience. A Bachelor's degree in Finance/Accounting/Business Administration is needed. Benefits include high salaries, insurance, 401K, and bonuses. Addison Finance & Accounting offers permanent employment opportunities, direct connections with hiring managers, professional development, and advice throughout the hiring process.

Senior IT Project Manager

Company: Planet Technologies

Location: Washington DC

Posted Dec 20, 2024

Planet Technologies is seeking a highly motivated Senior IT Project Manager with 7-10 years of experience in large complex IT projects. The successful candidate will have a PMP certification or other project management certification, as well as specific technical certifications in Microsoft 365 and Dynamics 365. The role involves delivering technical projects, managing IT project teams, and ensuring projects are completed in accordance with established standards, schedules, and budget parameters.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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