Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Real Estate Manager

Company: CBRE

Location: Washington, DC

Posted Dec 20, 2024

The CBRE Property Management Manager role involves supervising a team responsible for operational and financial activities of a property or small portfolio. Key responsibilities include managing staff, overseeing daily activities, preparing reports, controlling budgets, and acting as a primary contact with property owners. The role requires a Bachelor's Degree, 3-5 years of relevant experience, strong leadership skills, and proficiency in Microsoft Office. CBRE offers a comprehensive benefits package, 401k, and opportunities for career growth. The company values diversity and provides reasonable accommodations for individuals with disabilities.

Data Scientist

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Federal Energy Regulatory Commission (FERC) has been ranked among the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Data Scientist position is located in the Office of Enforcement. Requirements include U.S. Citizenship, a probationary period, background investigation, and meeting all eligibility and qualification requirements. The role necessitates specialized experience in developing analyses and processes using Python, SQL, or R, or additional education. Transcripts are required. FERC is recognized for its diversity, effective leadership, work-life balance, and offers telework and workplace flexibilities. The position is based in Washington, DC.

Physician (Regular Ft) Primary Care

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Washington VAMC offers a wide range of health services including primary care, bariatric surgery, mental health care, palliative and hospice care, suicide prevention, and women's health care. The hospital is located in Washington DC and provides detailed information about its address, hours, parking, and transportation. The text also outlines the requirements and qualifications for employment, including U.S. citizenship, a medical degree, residency training, and proficiency in English. It mentions the need for a probationary period, background/security investigation, online onboarding, a pre-employment physical examination, and participation in vaccination programs. The job involves providing primary care to both men and women, with preferred experience in this area.

District Sales Manager - Civilian

Company: Palo Alto Networks

Location: Washington, UT

Posted Dec 20, 2024

Palo Alto Networks is a company that prioritizes innovation, personalization, and choice in its approach to work. They are looking for innovators who share their commitment to shaping the future of cybersecurity. The company offers a solutions-focused sales environment and provides unmatched systems and tools to support employee success.

Forensic Computer Analyst

Company: Other Agencies and Independent Organizations - U.S. Postal Service

Location: Seattle, Washington Seattle, Washington

Posted Dec 20, 2024

The U.S. Postal Service is seeking a Forensic Computer Analyst to conduct forensic analyses of digital and other multimedia evidence. The position requires a Bachelor's degree in computer sciences, forensic science, or a closely related field, as well as experience with laboratory services, evidence collection, and field examination.

Physician Assistant, ER Geriatric Consult Service (GW Hospital)

Company: The George Washington Medical Faculty Associates

Location: Washington, District of Columbia

Posted Dec 20, 2024

The George Washington University Medical Faculty Associates (MFA) is a renowned, not-for-profit physician-led practice group, established in 2000. It is the largest independent academic physician practice in the Washington, DC metro area, with over 500 physicians and nearly 200 APP providers across 52 specialties. MFA providers are faculty members of the GW School of Medicine and Health Sciences, contributing to academic, research, and healing traditions. They maintain close ties with GWU and GWUH, collaborating with 12 area hospitals and extending their healthcare presence through community-based practices in DC, Maryland, and Virginia. A Geriatric Physician Assistant position is available at GW University Hospital's accredited Geriatric Emergency Department, responsible for comprehensive care of older adults, patient evaluations, prescription writing, and supervising students. Strong problem-solving skills, quality improvement initiatives, and professionalism are required. Previous experience in quality improvement, telehealth, or geriatric medicine is preferred.

Supervisory Personnel Security Specialist

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The text describes a job posting for a Supervisory Personnel Security Specialist position at the IC-13 level. The ideal candidate should be a demonstrated leader with strong communication skills, expert knowledge in personnel security, and the ability to influence, motivate, and challenge employees. They must undergo and pass a Top Secret / Critical Sensitive background investigation, be a U.S. citizen, and meet other conditions of employment including selective service registration, ability to obtain a government credit card, and potential for deployment. Qualifications include managing personnel security processing, developing business practices, and supervising a diverse workforce. The role requires a year of specialized experience equivalent to at least the IC-12 level in the federal government.

Respiratory Clinician

Company: Mercy

Location: Washington, Missouri

Posted Dec 20, 2024

Mercy is a healthcare organization that values compassionate care and exceptional service. They offer rewarding careers that align with individual skills and heart. The Respiratory Clinician role involves providing specialized patient care, serving as a clinical resource, and participating in quality improvement activities. Mercy provides comprehensive benefits including health, vision, dental coverage, PTO, tuition reimbursement, and retirement funds. They encourage collaboration, innovation, and a positive outlook, making them a great fit for those who advocate for excellent patient care.

Program Analyst

Company: Department of Homeland Security - Federal Emergency Management Agency

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

This position is in the Logistics Management Directorate, requiring mastery of qualitative analysis methods, advanced management techniques, and resource allocation procedures. The ideal candidate should have experience in analyzing program operations, developing solutions, and preparing documents in Excel. Key requirements include U.S. citizenship, passing a background investigation, Selective Service registration, time-in-grade for current federal employees, ability to obtain a government credit card, and willingness to deploy domestically for extended periods. No educational substitution is allowed, and the position is exempt from certain provisions of the Fair Chance to Compete Act.

Sector Engagement and Risk Specialist

Company: Bank of America

Location: Washington, DC

Posted Dec 20, 2024

Bank of America is seeking a Sector Engagement and Risk Specialist for their External Engagement & Risk Governance team within Global Information Security (GIS). The role involves overseeing GIS participation in external public-private partnerships, developing strategic communication plans, and maintaining a governance framework for external sector efforts. The ideal candidate should possess strong organizational, analytical, and communication skills, with experience in project management and multi-tasking in a matrixed environment. They should also have a proven ability to communicate complex information in simple terms and build relationships within GIS and the broader Bank of America Enterprise. The role offers opportunities for career growth, competitive benefits, and a collaborative work environment.

Food Service Worker - DC Public Schools - Cluster 2

Company: Aramark

Location: Washington, DC

Posted Dec 20, 2024

Aramark is hiring a Food Service Worker with an hourly rate of $17.75. The role involves preparing quality food, maintaining records, and assisting in daily reports. Key responsibilities include food preparation, sanitation, and adherence to food safety regulations. Benefits include medical, dental, vision, and work-life resources. The job requires a Food Service Certificate and the ability to work under pressure. Aramark values equal employment opportunity and employee growth.

Board Operator

Company: iHeartMedia

Location: Washington DC

Posted Dec 20, 2024

iHeartMedia is the largest audio company in America, reaching 90% of Americans monthly. They are the home to many popular on-air personalities and podcast influencers, creating and producing popular live music events. iHeartRadio is the number one streaming radio service, with a large social media footprint and complete audio ad technology stack. They are committed to providing diverse programming and have a strong leadership position in audience reach, usage, and ad tech.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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