Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Naval Architect I

Company: Leidos

Location: Washington, DC

Posted Dec 20, 2024

Gibbs & Cox, a subsidiary of Leidos, is seeking a Naval Architect with 0-2 years of experience for a hybrid remote position in Washington D.C. The role involves supporting the DDG 51 Flight Upgrade branch and NAVSEA 05, focusing on hydrostatics, hydrodynamics, and arrangements. Key responsibilities include weight estimates, intact/damage stability assessments, hull design, resistance predictions, seakeeping assessments, and general arrangements. The ideal candidate should have a BS or advanced degree in Naval Architecture or Marine Engineering, proficiency in Naval Architecture software tools, and excellent communication skills. Active Secret clearance is preferred.

SECURITY ASSISTANT

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 20, 2024

The Walla Walla District US Army Corps of Engineers is seeking a motivated and talented individual for a position involving engineering services for communities in the Pacific Northwest. The role includes managing local water resources for various purposes such as navigation, flood risk management, disaster assistance, and hydroelectric power generation. The position requires a SECRET clearance, a valid state driver's license, and the ability to work shifts including evenings, weekends, holidays, or special situations. Qualifications include one year of specialized experience in performing clerical and assistant tasks in support of established programs, including entering personnel data into an automated system and maintaining files. US Citizenship is mandatory, and a one-year trial/probationary period may be required. The role offers a comprehensive benefits package as part of a federal career.

Assistant Circuit Executive for Information Technology

Company: Judicial Branch - U.S. Courts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The IT ACE position requires strong analytical, communication, and interpersonal skills, as well as a comprehensive understanding of diverse IT technologies. The candidate must have at least 10 years of progressively responsible IT experience, including substantial management and leadership experience. The position offers federal benefits, including paid annual and sick leave, health insurance, and retirement benefits.

Enterprise Account Executive, Core, Public Sector: Federal Civilian

Company: Salesforce

Location: Washington, DC

Posted Dec 20, 2024

Salesforce, a leading company in AI+ Data +CRM, is seeking experienced sales professionals to grow their customer base in Federal communities. The role involves selling a full product portfolio, developing customer relationships, and driving strategic initiatives. Salesforce offers a supportive work environment with a focus on employee learning and development, inclusive culture, and competitive benefits.

Operations Research Analyst

Company: Department of Transportation - Federal Aviation Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

The Office of Budget and Programs (ABP) within the FAA requires a US citizen with Selective Service Registration (for males born after 12/31/1959) to apply. The role necessitates at least one year of specialized experience in data collection, recording, and analysis. A positive education requirement is in place, mandating submission of college transcripts. The position offers a comprehensive benefits package as part of the U.S. government, promoting a culture of belonging and diversity.

Associate Chief Nurse Executive (Rehabilitation Long Term Care)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Vancouver, Washington Vancouver, Washington

Posted Dec 20, 2024

The Nurse IV Associate Chief Nurse (ACN) Rehabilitation and Long-Term Care (RLTC) role involves substantial leadership responsibilities, influencing the organizational healthcare mission. The position requires U.S. citizenship, passing a drug test, Selective Service Registration for eligible males, and a probationary period. Qualifications include English proficiency, a nursing degree from an accredited school, current nursing registration, and specific experience and education criteria. Preferred experience includes a Doctoral degree in Nursing and extensive leadership experience in various settings. The role involves light physical tasks and working closely with others. Full vaccination against COVID-19 is mandatory for this position.

Technical Solution Engineering Lead

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

Leidos is seeking a Technical Solution Engineering Lead for their Defensive Cyber Operations DCO Practice Area in Reston VA. The role involves defining and executing the technical solution engineering strategy, driving revenue growth, and fostering strong relationships with customers. The candidate must have a relevant Masters degree, 15+ years of experience in cyber security operations, architecture engineering, and prototyping of new capabilities. They must also have experience in managing and leading the engineering sales cycle and bridging the gap between technical and non-technical stakeholders.

Project Coordinator, Remote

Company: Aledade

Location: Washington DC

Posted Dec 20, 2024

Aledade is seeking a Project Coordinator to support CMMI programs and deliver high customer service. The role involves processing claims, maintaining records, and providing customer service. The ideal candidate should have a strong background in accounts receivable, Medicare billing, and healthcare industry rules. They should also have excellent communication and organization skills.

PHARMACY/TECHNICIAN

Company: Kroger

Location: Washington, MI

Posted Dec 20, 2024

The job description is for a position at a large grocery chain, Kroger, which emphasizes providing exceptional customer service and health and wellness services. The role involves supporting company initiatives, adhering to regulations like HIPAA, assisting pharmacists, and maintaining a clean and organized work environment. The ideal candidate should have a high school diploma or GED, be at least 18 years old, and be able to handle confidential information. Kroger values its employees, offering growth opportunities and a supportive work environment.

White House Editor

Company: The Washington Post

Location: Washington, DC

Posted Dec 20, 2024

The Washington Post is hiring an experienced editor to lead White House coverage, requiring at least 10 years of journalism experience, including five years as an editor. The role involves managing reporters, driving scoop-driven reporting, and ensuring high-quality, nuanced stories. The ideal candidate should excel in deadline-driven environments and have a track record of managing talent and resources effectively.

Supervisory Statistician (Operations and Administration)

Company: Department of the Treasury - Alcohol and Tobacco Tax and Trade Bureau

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 20, 2024

TTB, a nationwide team dedicated to collecting excise taxes on alcohol, tobacco, firearms, and ammunition, is seeking candidates for a GS-14 position. The role involves conducting analytical studies, establishing technical requirements, and devising solutions to business problems using statistical analysis. Applicants must be U.S. Citizens or Nationals, with a degree in statistics or related fields, or equivalent experience. The agency offers competitive benefits including challenging work, advancement opportunities, and a comprehensive benefits package.

Sr. Systems Administrator

Company: Leidos

Location: Washington DC

Posted Dec 20, 2024

The Leidos National Security Sector is offering an immediate opening for a Senior Systems Administrator at the Pentagon. The role involves supporting the G2 Army MI Enterprise SENTINEL program, which provides IT repair maintenance operations, logistics, and engineering services. The successful candidate will perform various systems administrator duties, manage Microsoft server infrastructure solutions, and lead manage projects approved by the Government.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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