Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

On-Site Tier II Lead

Company: Leidos

Location: Washington DC

Posted Dec 14, 2024

Leidos Digital Modernization group is seeking an OnSite Tier II Lead to support the HEITS program in Washington DC. The Department of Homeland Security DHS has a continuing requirement for Homeland Enterprise Information Technology Secure Services HEITS for the continued operations and maintenance and evolution of the Homeland Secure Data Network HSDN and the Classified Local Area Network CLAN. The USSS OnSite lead will assist with overall responsibility with respect to the execution of the HEITS Service Lifecycle, including managing classified enterprise IT and telecommunication asset inventories, operation and maintenance services, IT and telecommunication hardware and software lifecycle, and maintaining the replacement and maintenance of the IT and telecommunication equipment and consumable inventories.

Integration Specialist

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

The Systems Integration Engineer position at CAE USA offers a comprehensive benefits package, a safe work environment, and opportunities for professional development. The role involves hardware/software integration, configuration management, and testing of simulation training devices. The ideal candidate should have a B.S. degree in Computer Science or related fields, excellent communication skills, and experience in computer systems setup, network administration, and simulation IO. The position requires US DoD Personal Security Clearance and the ability to travel both domestically and internationally.

Senior Implementation Engineer

Company: Govini

Location: Washington DC

Posted Dec 14, 2024

Govini is seeking a motivated and data-driven individual to join their team as a Senior Implementation Engineer. The role involves developing new methodologies to answer client questions, communicating data-driven insights to executives, and overseeing cross-functional teams to produce compelling program insights, data visualization, and briefings. The ideal candidate should have a strong understanding of the US Government and Defense acquisition processes, as well as business acumen and a desire to learn about national security challenges and how data and machine learning can help address them.

Senior Analyst, Compensation

Company: Choice Hotels International

Location: Washington DC

Posted Dec 14, 2024

This is an opportunity to work as a Senior Analyst Compensation in the Total Rewards department of Choice Hotels, one of the world's largest lodging franchisors. The role involves providing analysis and building complex predictive models to ensure compensation programs and outcomes are consistent with market best practices, corporate initiatives, and compensation philosophy. The Senior Analyst Compensation will also evaluate new jobs for internal leveling and external market pricing, assist in the design and development of new compensation programs, and manage the annual compensation cycle. The role requires a Bachelor's Degree in Business Finance, Accounting, Computer Science, or a relevant discipline, and at least five years of experience working in consulting compensation finance analytics. The role is based in North Bethesda, MD, and offers a competitive compensation and benefits package.

Technical Product Manager

Company: CodeHunter

Location: Washington DC

Posted Dec 14, 2024

CodeHunter is seeking a Technical Product Manager with 3+ years of experience to play a pivotal role in advancing their cutting-edge cybersecurity platform. The ideal candidate will work closely with cross-functional teams to support the delivery of high-quality solutions that meet clients' needs using technical acumen and user research. The position offers a flexible work environment, a robust product backlog, and a strong bias for action. CodeHunter offers best-in-class benefits, including a 401K, health coverage, vision and dental coverage, company-sponsored training, parking or metro benefits, catered lunches, and a generous PTO policy.

Senior Data Engineer (Python, Java, AWS)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

Capital One is seeking a Senior Data Engineer with a strong background in data engineering, communication skills, and a willingness to work in a cross-functional team. The role involves collaborating with Agile teams, working with a team of developers, utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases, and sharing a passion for staying on top of tech trends.

Program Manager III

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

This position is responsible for overall program performance including schedule performance, cost performance, and customer affinity by executing the following duties. The ideal candidate should have a Bachelor's or Master's degree, at least 10 years of program management experience, and a strong background in earned value cost accounting and reporting. The role requires coordinating and working with cross-functional teams, strong communication skills, and Microsoft Office Suite skills. The position is eligible for DoD Personal Security Clearance and requires extensive travel.

Senior Named Account Executive, Department of Homeland Security

Company: Cloudflare

Location: Washington DC

Posted Dec 14, 2024

The sales team at Cloudflare is looking for a seasoned sales professional with a technical background to help cover the Federal market for US specifically DHS. The ideal candidate will be responsible for developing and executing against a comprehensive account territory plan, driving sales in a defined territory or account list to achieve revenue targets, and assisting in creating and articulating compelling value propositions for Cloudflare services. The person in this role will also manage contract negotiations, maintain a robust sales pipeline, and develop long-term strategic relationships with key accounts.

Manager, Machine Learning Engineering (Bank Tech)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

This job posting is for a Capital One Machine Learning Engineer position in McLean, Virginia. The role involves working on an Agile team to productionize machine learning applications and systems at scale, with responsibilities including designing, building, and delivering ML models and components, solving complex problems, collaborating with cross-functional teams, retraining and monitoring models in production, leveraging cloud-based architectures, and ensuring code quality and responsible AI practices. Basic qualifications include a Bachelor's degree, at least 6 years of experience in data-intensive solutions, and programming experience with Python, Scala, or Java. Preferred qualifications include a Master's or doctoral degree, experience building production-ready data pipelines, and experience with industry-recognized ML frameworks and public cloud platforms.

Talent Acquisition Manager

Company: Marsh McLennan

Location: Washington DC

Posted Dec 14, 2024

The Talent Acquisition Manager is responsible for developing and implementing a corporate recruiting strategy for the MMA East Region. They collaborate with hiring managers, participate in strategy meetings, and manage the entire recruitment life cycle. The role involves partnering with senior management, understanding market trends, and promoting the company's unique employee value proposition. The manager also builds relationships with departments, creates a positive candidate experience, and manages the interview and hiring process. They track recruitment records, establish offer package details, and provide recruiting summary and metrics-driven reporting.

Prisma Cloud Solutions Architect

Company: Palo Alto Networks

Location: Washington DC

Posted Dec 14, 2024

Palo Alto Networks is a company that aims to be the cybersecurity partner of choice, protecting digital lives and shaping the future of cybersecurity. They value disruptive innovation, collaboration, integrity, and individuality. They offer ongoing learning, personal wellbeing programs, and a culture of psychological safety. The SA role is a highlight of a technical sales career, with opportunities to educate customers, showcase security best practices, and act as a conduit for customer feedback.

Implementation Engineer

Company: Govini

Location: Washington DC

Posted Dec 14, 2024

Govini is a company that transforms Defense Acquisition from an outdated manual process to a software-driven strategic advantage for the United States. They offer AI-enabled applications and best-in-class data to help with Supply Chain Science and Technology Production Sustainment and Modernization teams. The company is looking for motivated individuals to join their team as Implementation Engineers. The role requires a strong understanding of technology and data to solve hard customer problems and communicate data-driven insights to executives. The company values US Citizenship, a Bachelor's Degree in relevant fields, and 14 years of relevant experience.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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