Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

DevOps Intern - 2025 Summer Intern

Company: Shield AI

Location: Washington DC

Posted Dec 13, 2024

Shield AI is a venture-backed defense technology company with a mission to protect service members and civilians using intelligent systems. They are building the world's best AI pilot, Hivemind, which has flown various aircraft. The company has offices in multiple locations and is currently supporting operations with the US Department of Defense and allies. The 2025 Summer Internship program offers a 10-week paid internship with hands-on mentorship, real contribution to projects, and a possible job offer. Interns will work on designing and facilitating the integration and testing of a broad spectrum of systems across various platforms.

IT Project Manager

Company: CACI International Inc

Location: Washington DC

Posted Dec 13, 2024

CACI is a company that values integrity, trust, and continuous growth. They offer a flexible time off benefit, robust learning resources, and a culture that supports personal and professional development. The company is mission-oriented and has been named a Best Place to Work by the Washington Post. They have an immediate need for an IT Project Manager to lead large projects and manage transitions effectively.

Sr. Public Relations Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington DC

Posted Dec 13, 2024

The text describes a role at Fannie Mae, a company that aims to make a home a possibility for millions of people. The Sr Public Relations Associate Flex Hybrid role involves expanding external understanding of the organization's business performance and strategy, managing media relations, and drafting clear and concise messaging for internal and external distribution. The ideal candidate should have 2 years of related experience, skills in creating visual concepts, editing content, and presenting information, and a bachelor's degree in English Journalism and Communications or a related field. The role also requires experience working with print or broadcast media and using software such as Workiva Wdesk, Cision, and Excel.

Manager - Client Development, Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 13, 2024

Capital One is looking for a Strategic Client Manager to join the Partnerships Team. The role involves partnering with top merchants to help them succeed using Capital One Shopping's suite of solutions. The team is looking for an individual with product data and strategic account management experience to help integrate and create bespoke solutions for top merchants. The candidate should act as a key liaison between clients and internal teams and perform various responsibilities including partnering with key external stakeholders, integrating Capital One Shopping's products and services with merchant partners, leveraging data to optimize and grow the book of business, and driving strategic analysis to support merchant initiatives.

Senior NEPA and Environmental Planning Specialist

Company: ERG

Location: Washington DC

Posted Dec 13, 2024

ERG is seeking a Senior NEPA and Environmental Planning Specialist to join their multidisciplinary team. The position requires leading multidisciplinary teams in the preparation of environmental impact assessments, managing projects, providing expert guidance on compliance with environmental statutes, and supporting the development of agencies' NEPA programs. The ideal candidate should have at least 5 years of experience in compliance with NEPA, project management experience, and knowledge of Federal, state, and local permitting for infrastructure projects.

Systems Support Engineer I (M-F 1130am-8pm)

Company: Red River

Location: Washington DC

Posted Dec 13, 2024

Red River Managed Services is seeking a Systems Support Engineer I to join their team at their headquarters in Chantilly, VA. The candidate will be responsible for working on a team at the Red River Service Desk, handling customer technical support requests and escalation, and maintaining user uptime and improving computing experiences through effective troubleshooting and problem identification. The ideal candidate must have at least one year of IT experience with IT administration and support, Windows desktop administration and management of Active Directory, DHCP, DNS, Office 365, and Intune. Preferred qualifications include a Bachelor's degree in a technical field, CompTIA A+ or Network+ certification, and Microsoft 365 Fundamentals and Administrator certifications.

Digital Marketing Specialist

Company: Employee Navigator

Location: Washington DC

Posted Dec 13, 2024

Employee Navigator is a rapidly growing and highly profitable SaaS insurance and HR technology company that offers products to manage employee benefits and HR complexity. They are looking for a Digital Marketing Specialist to join their headquarters in Bethesda, MD. The role involves providing creative ideas for content marketing, managing new partner launches, and crafting the overall marketing strategy.

Proposal Coordinator

Company: Barbaricum

Location: Washington DC

Posted Dec 13, 2024

Barbaricum is a rapidly growing government contractor with over 15 years of experience in supporting federal customers, particularly in Defense and National Security mission sets. They offer capabilities in Intelligence Analytics, Engineering, Mission Support, and Communications. Barbaricum is seeking a Proposal Coordinator to support their dynamic Business Development team.

Training Manager - Phenom

Company: CAE

Location: Washington DC

Posted Dec 13, 2024

The text describes a job opening for a Full Time Training Manager at CAE's new business aviation training centre in Vienna, Austria. The role involves managing assigned programs, ensuring training records are up-to-date, supporting program scheduling, and acting as a point of contact with local technical personnel. The ideal candidate should have a Bachelor's degree in a job-related field, at least 5-8 years of job-related experience, and extensive aeronautical and aviation training experience. The role requires working flexible hours, including public holidays and weekends. The position is based in Vienna and requires a full-time commitment.

Sr. Accountant - Onsite

Company: NewRez

Location: Washington DC

Posted Dec 13, 2024

The position involves accounting for a variety of mortgage loan transactions within the NewRez loan origination accounting team. The role requires advanced spreadsheet skills to summarize, track, and reconcile transaction details from various sources. The primary job functions include reconciling and recording mortgage loan transactions, managing journal entry processes, preparing journal entries and account reconciliations, maintaining spreadsheet models and reports, interacting with business partners, working with internal and external auditors, and preparing financial reporting information. The position requires a Bachelor's Degree in Accounting or Finance, 13 years of related accounting experience, and proficiency in Microsoft Excel. The role is part of a fast-paced, complex environment and requires strong analytical and reconciliation skills.

Senior Database Engineer

Company: CACI International Inc

Location: Washington DC

Posted Dec 13, 2024

The job posting is for a Senior Database Engineer position at CACI, an Equal Opportunity Affirmative Action Employer. The role involves working in development and production environments, designing, developing, and supporting new database models. The position also requires data governance, data architecture, and data policy implementation. The successful candidate will have 10 years of related experience, a BS degree, and proficiency in database technologies. The company offers a culture of integrity, trust, continuous growth, and competitive compensation benefits.

Desktop Support Analyst II

Company: Trinity Health (HQ Michigan)

Location: Washington DC

Posted Dec 13, 2024

The job description outlines a full-time position with a focus on configuring, installing, and maintaining TIS users' desktop software and hardware. The role involves providing advanced-level support, consultation, and technical guidance. The position requires knowledge of Trinity Health's mission and values, as well as experience with complex applications, hardware, and troubleshooting techniques. The role also involves participating in projects, technology strategic planning, and maintaining documentation. The physical and mental requirements include the ability to set priorities, work on multiple tasks, and comply with policies and procedures.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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