Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Senior Level Appellate Counsel (False Claims Act)

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The U.S. Department of Justice's Civil Division is recruiting for a Senior Level Appellate Counsel (False Claims Act) position in its Appellate Staff. The role requires a J.D. degree, active bar membership, and extensive experience in Federal law, particularly the False Claims Act. Applicants must demonstrate proficiency in handling complex appellate cases and solving intricate problems under tight court deadlines. The position necessitates a final Sensitive Compartmented Information Clearance, passing a drug test, and completion of a 14-month temporary appointment pending background check adjudication. U.S. Citizenship is mandatory, and Selective Service registration is required for males born after December 31, 1959.

Staff Engineer, Legal Engineering [REMOTE]

Company: GEICO

Location: Washington DC

Posted Dec 06, 2024

The job posting is for a Staff Engineer position in the Legal Technology organization of GEICO. The candidate will be responsible for building and maintaining enterprise legal solutions, contributing to the strategy and architecture of the technology stack, and working closely with the Legal Department to manage and create new programs and direction. The role also involves presenting a vision and strategic recommendations, providing mentorship, and championing engineering quality. The candidate should have proven experience in a technology leadership role supporting legal risk, compliance, or similar teams, and knowledge of cloud computing technologies, security best practices, and compliance standards.

Software Engineering Architect - Control Plane

Company: Kyndryl

Location: Washington DC

Posted Dec 06, 2024

The text describes a job posting for a Senior Architect position at Kyndryl, a company that provides technology services. The role involves leading projects that introduce significant architectural changes, working with the Director of Engineering and Principal Engineers to identify and drive the overall architecture roadmap, and collaborating with other teams to address business opportunities and improve the platform. The company values diversity, inclusion, and employee wellbeing, offering benefits, learning programs, and volunteering opportunities.

Staff Engineer - Distributed Caching – Hybrid-Cloud (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 06, 2024

GEICO is seeking an experienced Staff Engineer to build and improve their hybrid cloud environment, with a focus on Distributed Caching Service RedisValkey. The ideal candidate should have deep technical expertise in backend systems, open-source software, and large-scale systems. The position involves writing and testing code, participating in design reviews, reviewing code, contributing to documentation, and collaborating with various teams. The annual salary range is $11500000 - $23000000.

Contract Specialist

Company: Department of Justice - Office of Justice Programs

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job position is within the U.S. Department of Justice (DOJ), Office of Justice Programs (OJP), Office of Administration (OA), Acquisition Management Division (AMD). The DOJ's mission is to uphold the rule of law, ensure safety, and protect civil rights. OJP aims to create safe, just, and engaged communities. The role requires U.S. citizenship, background check, direct deposit, Selective Service registration, pre-employment drug test, and a probationary period. Qualifications include a bachelor's degree or equivalent experience in fields like accounting, business, finance, law, etc. Specialized experience involves supporting procurement tasks, creating contractual language, aiding in system acquisition, negotiating with vendors, interpreting laws and regulations, and establishing acquisition milestones. The position offers telework, flexible schedules, recruitment and relocation incentives, and is located in Washington D.C.

Sales Operations Associate

Company: Arrow Electronics, Inc.

Location: Washington DC

Posted Dec 06, 2024

The job description for a Sales Operations Associate at Arrow Electronics is for a self-starter who can establish and maintain strong customer, supplier, and internal relationships. The role involves providing professional responses, managing customer and supplier visits, researching and disseminating information, evaluating opportunities, and driving the transfer of materials and liabilities. The company looks for candidates with a 4-year degree and 1+ years of experience, as well as superior adaptability, problem-solving skills, and a strong work ethic. The work arrangement is hybrid, with 23 days in the office and 23 days working from home. The company offers competitive financial compensation, benefits, and growth opportunities.

Executive Assistant

Company: Hogan Lovells

Location: Washington DC

Posted Dec 06, 2024

The Executive Assistant position at Hogan Lovells requires a highly experienced and detail-oriented professional with strong communication skills and the ability to handle confidential matters. The ideal candidate is personable, enthusiastic, proactive, creative, and thrives in a fast-paced environment. They will serve as the key point of contact for the Office of the General Counsel and perform a variety of legal and administrative tasks, including maintaining advanced knowledge of the firm's practice areas and clients. The job requires exceptional confidentiality, time management, and organizational skills. The position offers a competitive salary range and benefits.

Food Service Worker

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Dec 06, 2024

The job description involves preparing and baking various pizzas and other food items, including grilling hamburgers, hot dogs, and sandwiches. The incumbent must be able to sustain considerable physical effort, such as walking, standing, bending, stooping, and lifting up to 40 pounds. They must also be 18 years or older, pass an E-Verify check, and obtain necessary security clearance. The role requires knowledge of food handling, hygiene, safe work procedures, and recipe construction. Strong communication skills in English are essential. The position involves working nights, weekends, and holidays.

INTERDISCIPLINARY

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Walla Walla, Washington Walla Walla, Washington

Posted Dec 06, 2024

This is a Direct Hire Authority solicitation for recruiting qualified candidates to positions in the competitive service. The position is a situational telework role within the Walla Walla District US Army Corps of Engineers, managing local water resources. The role requires a bachelor's degree in engineering, physical science, or mathematics, and specialized experience in 3D modeling, mapping, or surveying. The job involves analyzing GIS data for trends and predictions, and developing models to automate GIS data. The position offers a comprehensive benefits package and may require a one-year trial period.

Energy Industry Analyst

Company: Department of Energy - Federal Energy Regulatory Commission

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Federal Energy Regulatory Commission (FERC) is recognized as one of the top 5 mid-size agencies in the Best Places to Work in the Federal Government Rankings. The Energy Industry Analyst (EIA) position is available in the Office of Enforcement. The role requires U.S. citizenship or nationality, a probationary period, background investigation, and registration with Selective Service for male applicants. Qualification is possible through education or one year of specialized experience in energy industries. FERC is also highly ranked in Diversity, Equity, Inclusion, Accessibility, and Effective Leadership, and offers telework and work-life balance benefits. The position is located in Washington, DC, with no relocation expenses provided.

Cook

Company: Department of the Navy - Commander, Navy Installations

Location: Everett, Washington Everett, Washington

Posted Dec 06, 2024

The job description involves performing various cooking tasks including grilling, frying, baking, and preparing a variety of foods. The role requires a Food Handlers Certificate and completion of an 18-hour food managers safety course. Physical effort is needed for moving or lifting objects up to 50lbs, and the job involves constant standing, bending, and reaching. The incumbent must follow recipes, use judgment in sequential tasks, and have knowledge of sanitation procedures. Additional requirements include the ability to operate specific kitchen equipment, understand inventory levels, and communicate effectively. The position may require flexible scheduling and prolonged standing. Some positions may have special requirements like a one-year probationary period and participation in Direct Deposit. The role is subject to drug testing as per Executive Order 12564.

Senior Account Executive

Company: Genesys

Location: Washington DC

Posted Dec 06, 2024

Genesys is a company that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They offer a cloud-based experience orchestration platform, Genesys Cloud, which enables organizations to accelerate growth by delivering empathetic, personalized experiences at scale. The company values empathy, cultivation of collaboration, and independence, offering great benefits and perks to its employees. The Senior Account Executive role is responsible for driving revenue growth, solving customer needs, and managing sales opportunities. The company offers competitive benefits and compensation, including medical, dental, and vision insurance, paid parental leave, and a 401k matching program.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages