Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Victim Assistance Specialist

Company: Department of Justice - Executive Office for U.S. Attorneys and the Office of the U.S. Attorneys

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

This job announcement details requirements and conditions for employment at the Department of Justice. It specifies eligibility criteria such as U.S. citizenship, Selective Service registration, and successful background checks. Qualifications for GS-5 and GS-7 levels are outlined, including general experience, education, or a combination of both. Specialized experience for GS-7 is defined, along with education and combination of experience and education options. ICTAP and CTAP eligibility are explained for displaced and surplus DOJ employees respectively. The job offers a comprehensive benefits package including health insurance, retirement, and paid leave.

Sr. Manager, Brand (Communications)

Company: National Geographic Society

Location: Washington DC

Posted Dec 06, 2024

The text describes a job posting for a Senior Manager Brand at the National Geographic Society. The role involves managing and advising on brand-related activities, ensuring cohesive brand representation, and collaborating with business teams and the Communications Division. The candidate should have 7+ years of brand or marketing partnership experience in a complex organization. The position offers a competitive salary and benefits package.

Sales Leader - North America

Company: Harris healthcare

Location: Washington DC

Posted Dec 06, 2024

The text describes a leadership position at i2 Group Inc, a company that provides intelligence analysis solutions. The role involves building and leading a high-performing software sales team, developing and executing a sales strategy, achieving revenue targets, engaging with key customers, managing sales operations, and implementing sales enablement programs. The company values innovation, growth, and diversity.

Police Officer (Lateral/Certified)

Company: Judicial Branch - Supreme Court of the United States

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text describes a full-time position with the Police Department of the Supreme Court of the United States. The salary range is $81,552 - $139,419 for applicants with law enforcement experience. Applicants without LEO experience can apply to the Police Officer (Entry-Level) announcement. Requirements include U.S. citizenship, a clean driving record, firearm proficiency, and passing medical, vision, hearing, and psychological exams. A comprehensive benefits package is offered, including a recruitment bonus, sick leave, annual leave, overtime, premium pay, student loan repayment, paid parental leave, and a retirement plan.

Casualty Support Deputy Director

Company: Department of the Navy - Commander, Navy Installations

Location: Washington Navy Yard, District of Columbia Washington Navy Yard, District of Columbia

Posted Dec 06, 2024

This position is in the Casualty Support Program office in Washington D.C., overseeing staff managing Navy Wounded Warrior, Fisher House, and Gold Star Programs. The role requires at least six years of specialized experience in quality-of-life program management, knowledge of CS Program principles, Navy and DoD policies, and supervisory skills. The candidate must pass background checks, E-Verify, and demonstrate skills in managing programs, using Microsoft Office, and communicating effectively.

Medical Instrument Technician (EKG)

Company: Department of Veterans Affairs - Veterans Health Administration

Location: Seattle, Washington Seattle, Washington

Posted Dec 06, 2024

The job posting is for a Medical Instrument Technician position at the VA Puget Sound Health Care System in Seattle. The role involves cardiac telemetry and oximetry monitoring for inpatients. Requirements include U.S. citizenship, English proficiency, and possibly a background/security investigation. No specific educational requirements are mentioned, but experience or education can be substituted for each other. Certain certifications are desirable, especially at higher levels. The position involves heavy lifting and working with hands in water. The full performance level is GS-7, but the actual grade at which an applicant may be selected is in the range of GS-4 to GS-7. Vaccination against COVID-19 is mandatory for selected applicants.

Attorney-Adviser (Senior Attorney), CG-0905-14

Company: Other Agencies and Independent Organizations - Federal Deposit Insurance Corporation

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This job posting is for a position in the Legal Division, Supervision, Legislation & Enforcement Branch, Enforcement Section of an unspecified agency. The role involves legal matters related to administrative enforcement actions under the Federal Deposit Insurance Act. Requirements include U.S. citizenship, completion of a confidential financial disclosure, minimum background investigation, and current active bar membership. The position requires at least one year of specialized experience in areas such as litigation, investigations, taking statements, and advising clients on enforcement matters. The selected candidate will need to report to their duty station office twice weekly and may undergo a trial period.

Trial Attorney

Company: Department of Justice - Offices, Boards and Divisions

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Environmental Defense Section (EDS) of the Environmental and Natural Resources Division (ENRD) represents the U.S. in complex environmental litigation. They handle cases under various statutes including the Clean Air Act, Clean Water Act, and others. The Section seeks candidates with a J.D. degree, active bar membership, U.S. citizenship, and significant post-J.D. litigation experience. GS-13 to GS-15 positions are available, with salary ranges from $117,962 to $191,900. Candidates must pass a background check, drug test, and meet other conditions of employment.

Program Administration Specialist

Company: Department of the Treasury - Treasury, Financial Crimes Enforcement Network

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

FinCEN, the Financial Crimes Enforcement Network, is seeking candidates for a position in the Global Investigations Division. This role is crucial in preventing and detecting financial crimes such as terrorist financing and money laundering. The position requires a Secret clearance and continuous vetting, including enrollment in the FBI's Rap Back service. Key requirements include U.S. citizenship, one year of specialized experience at the GS-11 or GS-12 level, and adherence to conditions of employment. FinCEN offers benefits like telework, flexible schedules, and a comprehensive benefits package.

Budget Analyst

Company: National Foundation on the Arts and the Humanities - National Endowment for the Arts

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The text outlines the requirements and qualifications for a U.S. government position. It specifies that applicants must be U.S. citizens, suitable for federal employment, and may need to complete a probationary period. Selective Service registration is required. Applicants must pass a background investigation and may need to participate in Direct Deposit. The position is a bargaining unit covered position, represented by the American Federation of Government Employees (AFGE). Minimum qualifications include specialized experience or graduate education, depending on the GS level. National service experience and current/former political appointees are also considered. All qualifications must be met by the closing date of the announcement. A transcript is required if education is part of the qualifications. Foreign education is acceptable if comparable to U.S. education. Veterans preference is available, with specific documents required for different levels of preference. The application process includes a 'Declaration of Federal Employment' and a commitment to truthfulness. The selection process is based on merit, without regard to non-job-related factors.

Paralegal Specialist

Company: Other Agencies and Independent Organizations - Small Business Administration

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

The Small Business Administration, Office of General Counsel in Washington, DC is seeking a Paralegal Specialist. The role involves analyzing legal impacts of legislative developments, administrative and judicial decisions. The candidate must be a U.S. citizen, complete a background investigation, and may need to serve a probationary period. Qualifications include one year of specialized experience in advanced legal research, drafting documents, and managing databases in Relativity. Education cannot be substituted for experience. This is a non-bargaining unit position, not a drug testing designated position. Career Transition Assistance Programs (CTAP/ICTAP) are available for eligible federal employees. A comprehensive benefits package is offered to federal employees.

Motor Vehicle Operator

Company: Department of the Army - U.S. Army Corps of Engineers

Location: Washington, District of Columbia Washington, District of Columbia

Posted Dec 06, 2024

This is a Direct Hire Authority solicitation for a Motor Vehicle Operator position at the U.S. Army Corps of Engineers Logistics Activity, Humphreys Engineer Center Support Activity (HECSA), GAO Support. The role involves operating a motor vehicle, delivering passengers and cargo, and preparing vehicle reports. Qualifications include a valid state driver's license, ability to meet physical effort requirements, and knowledge of traffic laws. The position requires a pre-employment drug test, medical examination, and may involve long or irregular hours. U.S. citizenship is required, and a one-year trial period may be necessary. Benefits include a comprehensive package designed to make a federal career rewarding.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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