Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Senior Staff Engineer - Data Exchange Platform (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 04, 2024

This job posting is for a Senior Staff Software Engineer position at GEICO, offering a competitive salary and benefits package. The role involves leading the development of a data exchange platform for GEICO's Insurance Marketplace, collaborating with teams, providing technical leadership, and contributing to the enterprise's technical roadmap.

Area Human Resources Manager, US - A8 - Washington, DC

Company: H&M

Location: Washington, DC

Posted Dec 04, 2024

H&M is seeking an Area HR Manager to lead as a Strategic Business Partner, ensuring the best colleague experience by implementing the H&M people strategy. The role involves fostering a high-performing culture, championing values-driven culture, and developing talent acquisition strategies. The ideal candidate should have 2-4 years of HR or retail leadership experience, strong customer service skills, and knowledge of legal requirements. H&M values diversity, offers comprehensive benefits, and encourages personal style expression with employee discounts.

Senior Manager, Global Government Affairs and Public Policy - Legislative

Company: ServiceNow

Location: Washington, DC

Posted Dec 04, 2024

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Senior Manager for Global Government Affairs and Public Policy. The role involves representing ServiceNow before the U.S. Congress, building relationships with key leaders, communicating with internal teams about policy initiatives, and monitoring developments in areas like AI, tax, trade, cybersecurity, and procurement. The ideal candidate will have extensive experience in government affairs, strong leadership skills, and a deep understanding of technology issues. The position is based in ServiceNow's Capitol Hill office in Washington, D.C., with a base pay range of $143,300 - $250,700.

Customer Experience Assistant Manager

Company: Brilliant Earth

Location: Washington DC

Posted Dec 04, 2024

The text describes a job opening for an Assistant Manager at Brilliant Earth's Bethesda MD location. The role involves building and mentoring a team of Customer Experience Assistants, Jewelry Consultants, and Concierges to deliver exceptional service to customers. The Assistant Manager will foster a positive environment, assist in recruitment, maintain a high standard of customer service, and improve the customer experience. The targeted salary budget is $60k annually.

Manager-Product Management

Company: GEICO

Location: Washington DC

Posted Dec 04, 2024

GEICO is looking for a Product Manager to join their Commercial Lines Delivery team. The ideal candidate should have a proven record of driving results, facilitating conflict resolution, and demonstrating strong leadership skills. The role is a hybrid position requiring onsite presence at GEICO's offices. The Product Manager will work closely with tech leadership and architecture, manage all aspects of a product feature lifecycle, and foster a strong agile discipline.

Desktop Support Engineer

Company: Leidos

Location: Washington, DC

Posted Dec 04, 2024

Leidos is seeking a highly experienced candidate for Tier 1 and 2 support in multiple domains, locally and remotely. The role involves managing Active Directory and Exchange, troubleshooting workstations, and configuring Windows 10 and Microsoft Office. The candidate should be able to learn new technology and provide support to the user community. Leidos offers excellent work-life balance, career development opportunities, and competitive pay. Basic qualifications include a Bachelor's degree with 8-12 years of relevant experience or a Master's degree with 6-10 years of experience.

Help Desk Support Specialist

Company: Leidos

Location: Washington DC

Posted Dec 04, 2024

The National Security Sector of Leidos is offering a career opportunity for a Help Desk Support Specialist to work with the G2 Army MI Enterprise, providing IT repair maintenance operations logistics and engineering services. The position requires an active Top Secret SCI DoD security clearance and is based at the Pentagon. The role involves managing and supporting Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests for both onsite and offsite personnel. The job requires a high school diploma or equivalent with 5+ years of related technical support experience, a working knowledge of computers, and currently possessing a DoD IAT Level II certification such as a Security+CE.

Senior Software Engineer (REMOTE)

Company: GEICO

Location: Washington DC

Posted Dec 04, 2024

The text describes a Senior Software Engineer position at GEICO, offering a competitive salary and benefits package. The ideal candidate should have advanced programming experience, understanding of microservices and cloud architecture, and strong problem-solving skills. The role involves designing and building scalable distributed systems, providing technical leadership, and mentoring other engineers.

DevSecOps Engineer

Company: IBM

Location: Washington, DC

Posted Dec 04, 2024

IBM Consulting offers a career with long-term relationships and collaboration with global clients. The DevSecOps Engineer role involves building, maintaining, and patching the DevSecOps pipeline for a Navy client. The engineer will work in an agile environment, conduct security scanning and remediation, and support production releases. Required expertise includes AWS native application development, understanding front-end and back-end, and obtaining a DOD Top Secret Clearance.

US Federal Government Account Executive - Defense & Intelligence

Company: Apple

Location: Washington, DC

Posted Dec 04, 2024

Apple is seeking a US Federal Government Account Executive to drive the adoption of the Apple ecosystem in their territory with industry and channel partners. The role involves understanding unique requirements of Federal customers, collaborating with Apple, customers, partners, and solutions providers, and developing account plans aligned with customer strategies. Minimum qualifications include 10+ years of consultative selling experience in business transformation solutions to US Federal Government Defense & Intelligence Agencies, strong collaboration and interpersonal skills, and excellent written and verbal communication skills. The base pay range for this role is between $134,100 and $201,700.

Foreign Affairs Officer - Direct Hire Authority

Company: U.S. Department of State

Location: Washington, DC

Posted Dec 04, 2024

The job is in the Bureau of International Security and Nonproliferation, Office of Nuclear Energy Safety and Security (INS/NESS). NESS handles policy development, negotiation, and implementation of issues related to peaceful nuclear cooperation, nuclear export controls, nuclear reactor safety, and the physical protection and security of nuclear materials, facilities, and radiological sources. The role involves analyzing foreign policy issues related to peaceful nuclear cooperation and nuclear export controls, liaising with policy-level and senior-level officials within the Bureau, Department, interagency, and foreign governments on nuclear export control policy, representing the Bureau and the Department in coordinating foreign policy initiatives, and preparing various forms of written documentation related to nuclear export controls. The position requires U.S. citizenship, ability to obtain and maintain a Top Secret security clearance, and specialized experience in developing and implementing foreign policy related to peaceful nuclear cooperation and export controls, coordinating and providing policy recommendations at interagency working groups, and drafting and editing position papers related to peaceful nuclear cooperation and export controls.

Technical Lead

Company: Harmonia Holdings Group

Location: Washington DC

Posted Dec 04, 2024

Harmonia Holdings Group LLC is a rapidly growing federal government contractor committed to providing innovative high-performing solutions to government clients. They are looking for a Technical Lead to manage a team of system and network admins for installation, configuration, maintenance, and security of their IT infrastructure. The role requires a Top Secret clearance with SCI and a bachelor's degree in a relevant field. The company offers competitive compensation, a family-focused culture, and a dynamic work environment with various benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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