Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Firewall Specialist (Senior Consult)

Company: Guidehouse

Location: Washington, DC

Posted Dec 04, 2024

Guidehouse is seeking a Firewall Specialist in the National Capital Region to collaborate with the Department of State's project team and stakeholders. The role involves designing, implementing, managing, and maintaining network firewalls to safeguard the Department of State's network. Key responsibilities include configuring firewall rules, monitoring network traffic, troubleshooting issues, and staying updated on security threats. The ideal candidate should have an active secret clearance, a bachelor's degree, and at least three years of relevant experience with firewall technologies. Proficiency in managing various firewall platforms and a deep understanding of network protocols are required. The position offers a competitive salary range of $109,100.00-$163,700.00 and a comprehensive benefits package.

Physician-Non-Interventional Cardiology

Company: MultiCare Health System

Location: Spokane, Washington

Posted Dec 04, 2024

MultiCare's Pulse Heart Institute is seeking a BC/BE Non-Interventional Cardiology Physician. The institute, led by physicians, offers world-class healthcare with specialties in cardiothoracic surgery, vascular, and cardiovascular services. The position provides competitive compensation, excellent benefits, generous time off, career growth opportunities, research opportunities, and a wellness program. The Pacific Northwest setting offers breathtaking views and a high quality of life.

Insurance Credit Resolution Specialist

Company: Privia Health

Location: Washington DC

Posted Dec 04, 2024

Privia Health is a technology-driven national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The company's Privia Platform, led by top industry talent and exceptional physician leadership, consists of scalable operations and end-to-end cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the wellbeing of providers.

Radiologic Technologist - Burien - Full-Time

Company: Kaiser Permanente

Location: Renton, Washington

Posted Dec 04, 2024

The job involves providing radiology services to patients, ensuring high-quality imaging, and maintaining diagnostic equipment. Responsibilities include preparing rooms, developing images, and ensuring patient safety. The role requires strong communication skills, teamwork, and adherence to safety protocols. The company offers competitive wages with a recent increase of up to 9% and a $5,000 sign-on bonus. The ideal candidate should be a certified radiologic technologist with strong problem-solving skills and the ability to work well with physicians, customers, and colleagues.

Junior Developer for Modeling and Simulation Computing

Company: The Aerospace Corporation

Location: Washington DC

Posted Dec 04, 2024

The Aerospace Corporation is seeking a Junior Developer for Modeling and Simulation Computing, Member of the Technical Staff, Sr Member of the Technical Staff, Systems and Modeling and Simulation Engineer. The position offers a full-time role in Colorado Springs or Chantilly with a hybrid work model. The candidate will work on developing modeling and simulation workflows, growing and sustaining the department's capabilities, and communicating software development progress. The minimum requirements include a Bachelor's degree in STEM, 2+ years of related postgraduate level expertise in software development, and proficiency in Python or C++. The position requires a security clearance for US citizens.

Senior Java Developer - TS/SCI CI Poly

Company: cFocus Software Incorporated

Location: Washington DC

Posted Dec 04, 2024

The job posting is for a Senior Java Developer to lead the development of a high-priority project in a secure C2S environment. The ideal candidate should have expertise in Java development, cloud technologies (AWS), and continuous integration and deployment. The role requires leading development efforts, ensuring high-quality deliverables, and collaborating with cross-functional teams.

Program Support Technician

Company: Makpar

Location: Washington DC

Posted Dec 04, 2024

Makpar is a team of innovators and consultants offering cutting-edge technologies for the federal government. They help clients achieve their goals by solving complex problems and building sustainable solutions. The company offers a dynamic and rewarding environment for professional growth. They provide various service offerings including cybersecurity, cloud migration, IT project management, Agile transformation, DevSecOps, identity, credential, and access management, ICAM, and health IT. Makpar is a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc. 5000, and Inc Best in Business. They are seeking a PC Service Desk Technician to join their growing team.

Senior Medical Director for Swedish Women's Health (Swedish Medical Group)

Company: Swedish Health Services

Location: Seattle, Washington

Posted Dec 03, 2024

Swedish Medical Group is recruiting a full-time OBGYN Physician for a leadership role in Seattle, Washington. The Sr. Medical Director will work closely with stakeholders to optimize clinical care delivery, ensure clinical excellence, and drive growth. The ideal candidate should have at least 2 years of administrative leadership experience, be a board-certified, licensed OBGYN, and a Swedish Medical Center medical staff member in good standing. The position offers a competitive compensation package between $309588 and $446745 per year, and is located in Seattle, a vibrant city known for its arts, robust economy, and high minimum wages.

Radiologic Technologist - Seattle/Capitol Hill - Full-Time

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Dec 04, 2024

The job posting is for a Radiology position that involves providing services to patients, ensuring their safety, and maintaining high-quality imaging. The role includes preparing rooms, developing images, maintaining equipment, and adhering to safety standards. The employee will also perform quality radiographic and specialty images, position patients, and evaluate images for technical quality. They must demonstrate knowledge of radiological procedures, obtain images using proper techniques, and contact physicians for discrepancies. The role requires maintaining patient confidentiality, providing excellent customer service, and ensuring safe radiation levels. The job also involves inputting patient information into the electronic medical record and maintaining a clean, stocked Radiology room.

Full-Stack Engineer

Company: BLN24

Location: Washington DC

Posted Dec 04, 2024

BLN24 is award-winning digital creative agency supporting US Federal Government, offering service and solution delivery with a focus on strategic and technical operations. They are looking for an experienced Mid-Level Full-Stack Engineer with various skills and certifications. BLN24 offers competitive benefits, flexibility, and a diverse work environment.

Nurse Anesthetist

Company: U.S. Army 1st Medical Recruiting Battalion

Location: Washington, District of Columbia

Posted Dec 04, 2024

The text promotes a career as a Certified Registered Nurse Anesthetist (CRNA) in the U.S. Army Nurse Corps. It highlights the opportunity to provide specialized patient care, including anesthesia, respiratory care, and cardiopulmonary resuscitation. The role involves working alongside top professionals and contributing to medical advancements. Benefits include advanced education, full-tuition scholarships, loan repayment programs, travel opportunities, leadership training, and a competitive benefits package. Eligibility requires a Doctorate of Nursing Practice (DNP), CRNA board certification, and U.S. citizenship. The U.S. Army Graduate Program in Anesthesia Nursing (USAGPAN) offers a full-tuition Doctor of Nursing Practice program with specialized training in field anesthesia.

Case Assistant

Company: Alston & Bird

Location: Washington DC

Posted Dec 04, 2024

Alston amp Bird is a reputable international law firm with a strong focus on impactful communication, collaboration, and community involvement. They have been recognized as a 100 Best Companies to Work For© by Fortune magazine for 25 consecutive years, fostering a culture of innovation and professional development. The firm is currently seeking a Case Assistant for their International Trade Team within the Litigation Practice Group, offering a one to two year program for those with a bachelor's degree and looking to transition into law or learn more about the legal profession.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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