Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Federal Deployment Manager

Company: Palo Alto Networks

Location: Washington, DC

Posted Dec 03, 2024

Palo Alto Networks is dedicated to being the leading cybersecurity partner, ensuring a safer digital world. They value innovation, collaboration, and integrity. The company offers a supportive work environment with flexible development programs and a focus on employee wellbeing. The National Security Division seeks a Deployment Manager to specialize in serving public sector customers, particularly in leveraging Internet Landscape Intelligence (ILI) capabilities for Department of Defense, Intelligence Community, and Federal Civilian customers. The ideal candidate should have 5+ years of technical client delivery experience, a strong understanding of cyber threats, and excellent communication skills.

Relationship Manager, Business Cards & Payments - Acquisitions (DC & Southern MD)

Company: Capital One

Location: Washington, DC

Posted Dec 03, 2024

Capital One is seeking a Relationship Manager for Business Cards & Payments in Washington DC & Southern Maryland. The ideal candidate should be a self-starter, disciplined, autonomous, and have a high sense of urgency to deliver on customer needs. The role involves building long-term relationships with small and mid-sized businesses, understanding their business and B2B wallet, and helping them identify the right products to optimize rewards and benefits. The candidate will be responsible for multiple aspects of the sales cycle, including building a go-to-market business plan, identifying and qualifying leads, cold-calling c-suite executives, assessing customer needs, and driving new account engagement. The role requires excellent project and process management, interpersonal influence, networking, project ownership, and workflow management skills. The minimum and maximum full-time annual salary for this role is $105,000.

Warehouse Manager for AMTRAK - Washington DC

Company: Aramark

Location: Washington, DC

Posted Dec 03, 2024

The Warehouse Manager position at Aramark involves supervising commissary activities, ensuring smooth food and supply flow to Amtrak trains, and managing costs. Responsibilities include coordinating activities, maintaining work methods, enforcing policies, and supervising staff. The role requires an Associates Degree in Business/Operations/Management, industry background in vending, food service, or route distribution, and functional background in route driving. Aramark offers competitive compensation and benefits, including medical, dental, vision, retirement savings plans, and paid days off.

Quality Assurance Manager

Company: MTM

Location: Washington DC

Posted Dec 03, 2024

The job posting is for a Manager Quality Assurance position at MTM, a company that values innovation, collaboration, and growth. The role involves supervising a team, ensuring compliance with client requirements, and providing training and support. The company offers competitive pay, benefits, and a casual dress environment.

Watch Officer

Company: Skyepoint Decisions

Location: Washington, DC

Posted Dec 03, 2024

SkyePoint Decisions, a leading Cybersecurity Architecture and Engineering firm, is seeking a Watch Officer. The role involves supporting the IT Operations Center, monitoring network and server performance, and ensuring the security of critical business functions. The ideal candidate should be a U.S. citizen with a minimum of an Interim Secret clearance, possessing strong IT skills, ITIL concepts understanding, and excellent communication skills. SkyePoint offers competitive compensation, benefits, and a flexible work environment.

Risk Oversight Lead

Company: Merrill

Location: Washington, DC

Posted Dec 03, 2024

Bank of America is seeking a Risk Oversight team lead with extensive cybersecurity or information security domain knowledge and 8+ years of risk management experience. The role involves overseeing day-to-day activities, strategic planning, and execution of the team. Key responsibilities include managing Issues Management portfolio, engaging with senior leaders, developing partnerships, and providing critical reporting. The ideal candidate should have experience in regulatory, operational risk, and compliance, with strong relationship management and interpersonal skills. The position offers a competitive salary, benefits, and opportunities for career growth.

Finance Shared Services - Accounting -Payroll Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Payroll Advisor with 6 years of experience in full-cycle payroll processing using Workday. The role involves collecting, compiling, and entering payroll data, processing U.S. payrolls, resolving discrepancies, reconciling tax filings, and ensuring compliance with regulations. The ideal candidate should have a Bachelor's degree, strong communication skills, and a positive attitude. Fannie Mae offers a flexible hybrid work environment and comprehensive benefits.

Regional Merchant Lead - Northeast

Company: DoorDash

Location: Washington, DC

Posted Dec 03, 2024

DoorDash is seeking a Regional Merchant Lead (Outside Sales Representative) with 2+ years of sales experience, ideally in a closing role. The role involves new restaurant acquisition, selling products and services, and uncovering restaurant pain points. The successful candidate will have a passion for SMB businesses and the restaurant industry, excel in a transactional deal cycle, and have experience exceeding goals. This is a hybrid role with up to 50% travel. DoorDash offers a comprehensive benefits package and is committed to diversity and inclusion.

Sr TRIRIGA Application Developer

Company: JLL Technologies

Location: Washington DC

Posted Dec 03, 2024

The job posting is for a Sr TRIRIGA Application Developer position at JLL, a global provider of real estate and investment management services. The job involves developing and implementing TRIRIGA-based solutions for the US Federal customer. The company offers a supportive culture, comprehensive benefits package, and personalized benefits that support personal wellbeing and growth.

Quantitative Model Validator Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Dec 03, 2024

Fannie Mae is seeking a Quantitative Model Validator Advisor with 6 years of experience. The role involves recommending improved methods for quantitative analyses, developing analytic insights using advanced techniques, and counseling teams on company policies and industry-wide modeling practices. The ideal candidate will have an advanced degree in a quantitative field, experience with large financial institutions, and proficiency in Python, R, TensorFlow, PyTorch, or Scikit-Learn. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Specialty Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Dec 03, 2024

CVS Health is seeking a Pharmacy Technician for their CarePlus Specialty Pharmacy team, specializing in various diseases. The role involves ensuring correct medication filling, accurate prescription information entry, patient communication for delivery or pickup, and inventory management. The position offers a comprehensive benefits package, including medical, dental, vision insurance, and more. Required qualifications include 1+ years of pharmacy technician experience and active registration with the District of Columbia Board of Pharmacy. Preferred qualifications include bilingual skills, PTCB Certification, and previous retail or customer service experience.

Pharmacy Intern

Company: CVS Health

Location: Fort Washington, PA

Posted Dec 03, 2024

CVS Health is offering a 3rd year pharmacy intern position with opportunities for professional growth and making a significant impact in healthcare. The role involves ensuring patient safety, managing pharmacy operations, and delivering exceptional customer service. Interns will work under a licensed pharmacist, participating in patient care programs, and demonstrating empathy and compassion. The position requires strong communication skills, relevant work experience, and valid intern/technician licensure. Proficiency in Microsoft Office Suite is preferred.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages