Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Mammography Technologist - 40 Hrs - Tacoma - 5K SOB

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 23, 2024

The job involves providing mammography services to patients, preparing mammography rooms, performing high-quality testing, and maintaining patient confidentiality. Essential responsibilities include diagnostic testing, computer system management, customer service, patient and employee safety, general behavior, and regulatory compliance. Basic qualifications include a high school diploma, certification as a Radiologic Technologist in Washington, and Basic Life Support certification. Preferred qualifications include one year of mammography experience and state of Washington certification as a Mammography Technologist with American Registry of Mammography Technologists (AART-M) registration.

RN Home Health Hospice Visiting Nurse 4-8's Tacoma

Company: Kaiser Permanente

Location: Tacoma, Washington

Posted Nov 23, 2024

The job involves providing comprehensive skilled nursing care and services to patients in their homes, working on an interdisciplinary team for home health, palliative care, and hospice programs. Responsibilities include assessing patients, developing care plans, educating patients and families, and managing pain and symptoms. The role requires substantial nursing skills, adherence to safety standards, and the ability to perform various procedures. Basic qualifications include a minimum of two years of RN experience, an Associates degree in Nursing, a valid RN license, and a clean driving record. Preferred qualifications include Horizon for home care system experience and a Bachelor's degree in Nursing.

Policy Communications Manager

Company: M&T Bank

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Communications Specialist in the Government Relations department of MampT Bank. The role involves creating materials and strategies on federal and state policy issues, working with the Government Relations team, and collaborating with other departments. The job requires a bachelor's degree in communications, business, or a related field, and a minimum of 5 years of relevant public affairs or communications experience.

Manager, Corporate Development, Transactions

Company: Capital One

Location: Washington DC

Posted Nov 23, 2024

The job posting is for a Manager role in Corporate Development Transactions at Capital One. The ideal candidate will have excellent financial modeling skills, direct involvement in mergers and acquisitions, and strong problem-solving and analytical skills.

RN Liaison Nurse SNF Spokane

Company: Kaiser Permanente

Location: Spokane, Washington

Posted Nov 23, 2024

The Care Manager, or Liaison Nurse, will work in two settings on a rotating schedule, focusing on optimal patient health care outcomes and appropriate resource utilization. They will plan discharges and follow-up care for Kaiser Foundation Health Plan of Washington patients hospitalized at a nearby facility, and carry a case load in one of the Kaiser medical centers. The role involves assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. Essential responsibilities include ensuring patients meet case management criteria, assessing their physical, mental, financial, and psychosocial status, and developing case management plans with patient goals and outcomes. The Liaison Nurse will collaborate with healthcare professionals, monitor patient responses to interventions, and participate in measuring the effectiveness of the case management program. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and three years of recent RN clinical experience. Preferred qualifications include additional RN experience in utilization review, care coordination, or disease management, and a Bachelor's of Science in Nursing.

Senior Software Engineer – Distributed Caching – Hybrid-Cloud (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 23, 2024

GEICO is seeking a senior software engineer to drive business transformation and platform engineering. The ideal candidate has deep technical expertise in backend systems and will lead the strategy and execution of a technical roadmap.

Respiratory Care Practitioner, Per Diem (Nights) - Seattle

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 23, 2024

The job posting is for a Respiratory Care Practitioner position requiring at least one year of experience in acute care settings. The role involves providing skilled respiratory care and diagnostic services to in-patients, urgent care, and clinic patients. Responsibilities include performing respiratory assessments, treatments, and modalities, assisting physicians in determining appropriate respiratory care, and supporting patient care, customer service, and quality initiatives. The position requires a Respiratory Care Practitioner License (Washington), Advanced Cardiac Life Support, Basic Life Support, and Registered Respiratory Therapist Certificate. Preferred qualifications include two years of experience, experience with all acute respiratory care modalities, and a graduate of a four-year respiratory therapy program.

Cloud Engineer

Company: Leidos

Location: Washington DC

Posted Nov 23, 2024

Leidos National Security Sector is seeking candidates to support an Intelligence Community client's move to Next Generation Architecture. The selected candidate will be part of a dynamic team conducting new development and OampM. The role involves analyzing customer requirements, building web services, and developing high-visibility cloud-based IT systems.

Gastroenterologist Physician

Company: CommonSpirit Health

Location: Silverdale, Washington

Posted Nov 23, 2024

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is recruiting a BC/BE general gastroenterologist for Tacoma and affiliated hospitals. The position offers a collegial, multidisciplinary environment with high-quality, evidence-based, patient-centered care. The Center for Digestive Health, a destination program for digestive health concerns, provides over 76,000 clinic visits, 55,000 endoscopic procedures, and 9,000 surgeries annually. The ideal candidate will be an exceptional clinician with strong communication skills and commitment to teamwork.

Financial Consultant

Company: Flagstar Bank

Location: Washington DC

Posted Nov 23, 2024

The job posting is for a Financial Consultant position at Flagstar. The role involves building and maintaining relationships with retail bank branches, advising customers on investment strategies, and meeting sales targets. The ideal candidate should have a strong sales background, excellent communication skills, and the ability to work well in a team.

Technical Project Manager (Grade 5 & Above)

Company: Fractal

Location: Washington DC

Posted Nov 23, 2024

The company Fractal is looking for an Agile Technical Project Manager with experience in providing end-to-end management over large-scale IT implementations. The company values passion, customer focus, and empowering imagination with intelligence. It has been recognized as a Great Place to Work and a Cool Vendor by Gartner.

Research Coordinator

Company: Cushman & Wakefield

Location: Washington DC

Posted Nov 23, 2024

The job description is for a Research Coordinator position at Cushman & Wakefield. The role involves supporting the development of local research output and data collection, gathering and entering local market data, and assisting with quarterly statistics and market publications.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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