Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Technical Proposal Writer

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Technical Proposal Writer to support growth efforts. The role requires an understanding of IT and management consulting services. The company offers competitive compensation and opportunities for bonuses.

Senior Analyst, Advanced Analytics

Company: Choice Hotels International

Location: Washington DC

Posted Nov 22, 2024

Choice Hotels is looking for a Senior Analyst Advanced Analytics to work in their Advanced Analytics Department. The role involves identifying growth opportunities, supporting decision-making, and enhancing operational efficiency through various marketing science analyses. The ideal candidate has a bachelor's degree, 3+ years of advanced analytics experience, and proficiency in Microsoft Excel, SQL, and Tableau.

ForeScout Engineer, TS/SCI (Springfield, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 22, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services. The company is looking for a cyber tools and system administrator to join their team. The job requires experience with installing, configuring, and maintaining ForeScout and other cyber applications and security tools.

Sales Engineer - Europe and Central Asia

Company: Tarana Wireless, Inc.

Location: Washington DC

Posted Nov 22, 2024

Tarana is a company that aims to accelerate the deployment of reliable and affordable internet access worldwide. They have a next-generation fixed wireless access (ngFWA) platform that enables operators to bring high-speed broadband to underserved and hard-to-reach communities efficiently and cost-effectively. The company is looking for a Sales Engineer with experience in wireless data and broadband systems to support technical aspects of new sales opportunities in Europe and Central Asia.

IT Project Manager

Company: Mantis Security Corporation

Location: Washington DC

Posted Nov 22, 2024

Mantis Security is a leading firm that specializes in Cyber Operations and is looking for an IT Project Manager to join their team. The job involves planning, directing, and coordinating computer-related activities, as well as managing contract personnel and ensuring high-quality task completion.

Sourcing Specialist

Company: BDA

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Global Sourcing Specialist at BDA, a top global Merchandise Agency. The job requires experience in softlines, project management, and problem-solving skills. The company offers a competitive salary range of $70,000 to $85,000 per year, as well as a range of benefits and perks.

Administrative Assistant

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 22, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. They are seeking an Administrative Assistant to support their operations and are committed to providing an inclusive and diverse workplace.

Senior Administrative Assistant

Company: AlixPartners

Location: Washington DC

Posted Nov 22, 2024

AlixPartners is a professional services firm that solves complex challenges by moving quickly from analysis to action. They promote an inclusive environment and have a hybrid work model. The company is looking for an Administrative Senior Professional to support their Corporate Services team.

Cloud Solutions Architect

Company: Analytica

Location: Washington DC

Posted Nov 22, 2024

Analytica is seeking a Solution Architect with experience in cloud-based web application solutions, Java, and Python. The company offers competitive compensation and opportunities for bonuses, employer-paid health care, training, and development funds.

Senior Research Specialist IV

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The Red Gate Group is seeking a Senior Research Specialist IV to support the Office of the Under Secretary of Defense for Acquisition and Sustainment. The role involves providing high-level expertise to advance strategic initiatives and ensure operational success across diverse and complex areas.

Software Engineer, CNO Containerization and Programming

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Senior Software Developer position at CCG, a technology company focused on cyber operations. The role involves designing and developing software tools, integrating testing, and collaborating with a team. The company is an equal opportunity employer.

System Administrator

Company: Red Gate Group

Location: Washington DC

Posted Nov 22, 2024

The Red Gate Group is seeking a Systems Administrator to join their team, supporting the Defense Threat Reduction Agency in Reston, VA. The ideal candidate should have strong communication skills, experience with Remedy and SCCM, and a background in hardware breakfix.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages