Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

VDC Project Integrator (BIM SME)

Company: Anser Advisory

Location: Washington DC

Posted Nov 22, 2024

Anser Advisory is a professional services provider that offers advisory, compliance, and project construction management services. They are actively searching for a VDC Project Integrator to develop BIM and VDC strategies for clients. The job requires experience in managing the BIM process, proficiency in industry standard BIM applications, and strong communication and organizational skills.

Complex Pediatric Otolaryngologist

Company: Columbia Surgical Specialists

Location: Spokane, Washington

Posted Nov 22, 2024

Spokane ENT, a 100+ year old physician-owned practice, is seeking a fellowship-trained pediatric otolaryngologist. The position involves complex pediatric otolaryngology at Providence Sacred Heart Children’s Hospital, with a robust service line and an aerodigestive team for coordinated care. The ENT group consists of ~10 otolaryngologists, 3 midlevel providers, and 7 audiologists. Call is about 1 in 10 without facial trauma requirements. Spokane offers a competitive starting salary, bonus program, no state income tax, full benefits, and partnership opportunities after 1 year. The city, with a population of 600k, has an affordable cost of living and access to world-class outdoor activities.

RN Case Manager Liaison Nurse (ER/ED) - 0.75 FTE Silverdale WA (St. Michael ER) 5K Hiring Incentive

Company: Kaiser Permanente

Location: Silverdale, Washington

Posted Nov 22, 2024

Kaiser Foundation Health Plan of Washington is seeking a Care Manager or Liaison Nurse with at least three years of recent RN medical/surgical/ambulatory clinical experience. The role involves case management for patients hospitalized at a nearby network facility, focusing on optimal health care outcomes and appropriate resource utilization. Responsibilities include assessing patients, developing patient-centered care plans, coordinating interventions, and advocating for patient care needs. The nurse will also collaborate with healthcare professionals, monitor patient responses, and participate in program effectiveness measurement. Basic qualifications include a Bachelor's degree, Registered Nurse License (Washington), and Case Manager Certificate within 24 months of hire. Preferred qualifications include experience in utilization review, ambulatory case management, or disease management.

Inside Sales Representative-Arlington, VA

Company: Privia Health

Location: Washington DC

Posted Nov 22, 2024

Privia Health is a technology-driven company seeking a proactive pipeline of interested qualified candidates for a sales role. The role requires in-office work and involves generating qualified leads, conducting market research, and supporting sales directors.

Medical Assistant-Nurse/Injection Clinic--Full Time-Capitol Hill

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Nov 22, 2024

Kaiser Permanente Washington is seeking exceptional Medical Assistants to join their team, serving over 700,000 members across Washington. The role involves collecting patient data, determining visit purposes, recording vital signs, and contributing to the nursing care plan. Medical Assistants will work alongside outstanding healthcare professionals, ensuring high-quality, affordable care. Key responsibilities include communicating effectively with patients and team members, providing health education, and maintaining a safe, comfortable environment. Basic qualifications include a high school diploma or equivalent, graduation from an accredited medical assistant program, and an Interim Medical Assistant Certificate (Washington) or equivalent. The company is recognized as a best place to work, fostering diversity, collaboration, and a positive work environment.

Cato - HR Coordinator

Company: Nonprofit HR

Location: Washington DC

Posted Nov 22, 2024

The Cato Institute is seeking a Human Resources Coordinator to join their team. The role involves various HR functions, including employee engagement, talent acquisition, and compliance. The ideal candidate will have a bachelor's degree in human resources or a related field, at least 2 years of experience in HR, and working knowledge of HCM systems.

Physician (Family Medicine)

Company: Defense Health Agency

Location: Spokane, Washington

Posted Nov 22, 2024

The text describes a job opening for a Family Medicine Physician at Fairchild AFB in Spokane, Washington. The position offers a competitive salary, benefits including health insurance, retirement package, and paid time off. Spokane is highlighted as a beautiful four-season destination with numerous outdoor recreation options, arts and culture, and nightlife. The role involves providing comprehensive primary care, formulating treatment regimens, and offering clinical and administrative leadership. Qualifications include a Doctor of Medicine or equivalent degree from an accredited school, active medical license, and completion of a one-year internship or residency program.

Administrative Assistant III

Company: Carpenter Technology Corporation

Location: Washington DC

Posted Nov 22, 2024

Dynamet Incorporated is a leading supplier of titanium alloy products, and its administrative assistant role requires 3+ years of experience and problem-solving skills. The company offers a competitive salary and comprehensive benefits package.

Critical Care Nurse

Company: U.S. Army 1st Medical Recruiting Battalion

Location: Washington, District of Columbia

Posted Nov 22, 2024

The text describes a role for a Critical Care Nurse in the U.S. Army or Army Reserve health care team. Nurses in this role manage critical care for Soldiers and their families, working with advanced medical facilities and technology. They can choose between active duty and part-time service, with opportunities for special pay, education loan repayment, and comprehensive benefits including medical care, retirement benefits, and vacation time. Requirements include a BSN, a valid nursing license, and U.S. citizenship for active duty or permanent residency for Army Reserve.

Account Executive, Federal Systems Integrator (Sell through)

Company: Armis

Location: Washington DC

Posted Nov 22, 2024

Armis is looking for a few of the very best people in their field to join their Ateam. The company is offering a unique opportunity with start-up culture, enterprise-level benefits, and top pay for the industry. The FSI Account Manager will have ownership of all elements of bookings growth in the territory, and the company is proud to be an equal opportunity employer.

OB GYN Physician

Company: CommonSpirit Health

Location: Tacoma, Washington

Posted Nov 22, 2024

Virginia Mason Franciscan Health, a merged system of Virginia Mason and CHI Franciscan Health, is seeking board certified/board eligible physicians for their women's health group. The group provides evidence-based women's healthcare services in Tacoma and surrounding areas, including gynecology, obstetrics, and high-risk obstetrics. They offer comprehensive pregnancy care with in-office ultrasound and Maternal Fetal Medicine support. The group operates with a 4-day work week and has access to daVinci robot surgical systems. They serve rapidly growing areas in the Puget Sound Region, offering a balance of city life and outdoor adventures.

Proposal Analyst

Company: IBM

Location: US Washington

Posted Nov 22, 2024

IBM Consulting is seeking a detail-oriented Proposal Analyst to work independently delivering accurate documents and offering critical support to Proposal Managers and diverse teams of service line and account professionals. The ideal candidate must be highly organized, capable of juggling multiple tasks in a fast-paced, deadline-driven environment, ensuring seamless coordination and timely completion of all projects.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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