Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Relationship Banker - Northeast Financial Center

Company: Bank of America

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a client-focused individual for a role in their financial center. The position involves engaging clients in the lobby to educate and assist with transactions via self-service resources like mobile banking, online banking, or ATM. Key responsibilities include accurately processing cash transactions, building client relationships, and connecting clients to suitable financial solutions. The ideal candidate should be a self-starter with a strong work ethic, excellent communication skills, and the ability to learn and adapt to new technologies. Bilingual skills in Spanish are preferred. The role offers a competitive salary, benefits, and opportunities for career growth.

Info Security Analyst - Year Up

Company: Merrill

Location: Washington, DC

Posted Nov 20, 2024

Bank of America is seeking a Global Information Security (GIS) professional to support their functions. The role involves analyzing, researching, and implementing information security controls and standards. Key responsibilities include understanding business needs, following standard practices, and supporting team members in specialized GIS functions. The ideal candidate will partner with teams to manage information security risks, interpret security requirements, and promote cybersecurity awareness. The position offers a competitive salary, benefits, and opportunities for career growth. The role is currently benefits eligible with a pay range of $26.34 - $47.70 hourly.

Social Worker

Company: U.S. Army 1st Medical Recruiting Battalion

Location: Washington, District of Columbia

Posted Nov 20, 2024

This text describes a rewarding career opportunity for a social worker with a Master's degree in social work and a current, unrestricted license (LCSW). The role involves ensuring the well-being of Soldiers and their families, providing direct services, teaching, training, supervision, research administration, and policy development. Benefits include paid continuing education, 30 days of paid vacation annually, non-contributory retirement benefits, no-cost or low-cost medical and dental care, commissary and post exchange shopping privileges, and a flexible retirement savings plan. The position is available worldwide for U.S. citizens aged between 21 and 42.

General Utility Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Nov 20, 2024

Aramark is seeking a self-motivated General Utility Worker to maintain cleanliness of dishes, equipment, and environments. The role involves ensuring guest satisfaction, maintaining dishwashing station, equipment, and kitchen utensils, and performing light maintenance tasks. The hourly rate is $20.65, with benefits including medical, dental, vision, and work/life resources. The position requires understanding of basic sanitation and safety procedures, and the ability to work flexible hours.

Sr. Database Architect Active TS/SCI REQUIRED

Company: CGI

Location: Washington, DC

Posted Nov 20, 2024

CGI Federal is hiring a Sr. Database Architect with a TS/SCI clearance for a position in Washington DC. The role involves designing, implementing, and maintaining cloud and container-based database architectures, ensuring system reliability, data integrity, and performance optimization. The ideal candidate should have a Bachelor's Degree and 12 years of relevant experience, strong SQL skills, and familiarity with NOSQL databases and cloud services. CGI offers competitive compensation, comprehensive benefits, and opportunities for career growth.

Store Associate

Company: CVS Health

Location: Washington, DC

Posted Nov 20, 2024

CVS Health is seeking Retail Store Associates to join their team, emphasizing a human-centric approach to healthcare. The role involves providing excellent customer service, maintaining the sales floor, supporting store activities, and assisting in the pharmacy. The company offers competitive pay, comprehensive benefits, and opportunities for career growth. No prior retail experience is required, but a high school diploma is preferred.

VP of Sales

Company: Socure

Location: Washington DC

Posted Nov 20, 2024

Socure is a company that specializes in digital identity verification and fraud prevention. They have received several awards and have a strong mission to verify 100% of good identities in real-time and eliminate identity fraud on the internet.

Cloud Operations and Customer Support Engineer

Company: CACI International Inc

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a Cloud Operations and Customer Support Engineer at CACI. The role involves delivering simple solutions to complex problems, maintaining and enhancing cloud infrastructure, and providing customer support. The company offers a culture of integrity, an environment of trust, and a focus on continuous growth.

Masters Level Therapist - (Child/Adolescent) - Full Time - Port Orchard

Company: Kaiser Permanente

Location: Port Orchard, Washington

Posted Nov 20, 2024

The job involves providing mental health psychotherapy services, including emergency and routine care, assessment, and treatment. The role includes conducting psychosocial assessments, formulating DSM IV diagnoses, and developing treatment goals. The professional is expected to maintain ethical standards, collaborate with a multidisciplinary team, and effectively use clinical systems. Basic qualifications include a Masters degree in behavioral science, relevant licensure, and at least two years of recent psychotherapy experience. Preferred qualifications include experience in managed care settings.

Marketing Manager

Company: CBRE

Location: Washington, DC

Posted Nov 20, 2024

CBRE is seeking a Marketing Manager in Washington D.C. The role involves leading a team, coordinating marketing campaigns, managing daily activities, and developing new business strategies. Key responsibilities include supervising employees, conducting evaluations, mentoring, recruiting, and negotiating vendor pricing. The ideal candidate should have a Bachelor's Degree, proficiency in Adobe Creative Suite, and strong leadership skills. CBRE offers a comprehensive benefits package, 401k, and opportunities for career growth. The minimum salary is $100,000 annually, with a maximum of $110,000, depending on skills and experience.

Technical Training Specialist

Company: NTT DATA Services

Location: Washington, DC

Posted Nov 20, 2024

NTT DATA is currently seeking a Technical Training Specialist in Washington, DC. The role involves managing projects, providing direction to project activities, solving complex problems, and interfacing with customers and technical personnel. Basic qualifications include a Bachelor's Degree, at least 3 years of training/curriculum development experience, and an active Secret Security Clearance. Preferred qualifications include project management experience, strong communication skills, and knowledge of cybersecurity and risk compliance.

SharePoint Developer

Company: CACI International Inc

Location: Washington DC

Posted Nov 20, 2024

The job posting is for a SharePoint Developer position at CACI, a company that values integrity, trust, and continuous growth. The job requires experience in SharePoint development, troubleshooting, and documentation, and offers competitive compensation and benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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