Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Multifamily LIHTC Advisor (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 31, 2024

Fannie Mae is seeking a Multifamily LIHTC Advisor (Flexible Hybrid) to manage relationships with syndicator partners, analyze portfolio data, and mitigate financial and credit risk. The role offers flexibility and opportunities for personal development. Qualifications include 6 years of related experience, skills in relationship management, risk assessment, and communication. A Bachelor's degree in Finance, Economics, Accounting, or related field is preferred. Fannie Mae is an Equal Opportunity Employer.

District Manager 2 - Corporate Dining Food Accounts

Company: Sodexo

Location: Washington, DC

Posted Oct 31, 2024

Sodexo is seeking a District Manager 2 to oversee Corporate Dining Food accounts in Washington DC and Maryland. The role involves leading 20+ accounts with 18-20 direct reports, managing $25 million in volume, and ensuring best-in-class hospitality and workplace experience. The ideal candidate should have strong retail and culinary food & beverage experience, business acumen, and the ability to build relationships across Sodexo. The position offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Sales Specialist, AI Solutions

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 31, 2024

The Sales Executive, AI Solutions role at Thomson Reuters involves promoting and selling Practical Law and CoCounsel solutions to new law firm customers within an assigned territory. The position requires meeting sales targets, managing inbound leads, and prospecting for new opportunities. The ideal candidate should have 2+ years of sales experience, a business degree, and proficiency in Salesforce. Thomson Reuters offers a comprehensive benefits package, a flexible work environment, and opportunities for professional growth.

Senior Unit Controller - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Oct 31, 2024

The job description outlines the role of a Senior Unit Controller at Aramark, responsible for financial and operating reports, analysis projects, and enforcing profit-maximizing procedures. The position offers a salary of $110,000 to $125,000, with potential for additional compensation. Benefits include medical, dental, vision, retirement savings, and paid days off. Key responsibilities involve financial planning, weekly/monthly reporting, audits, contract compliance, and client communication. The ideal candidate should have 4-5 years of financial experience, a degree in Finance or Accounting, and strong Excel skills. The role requires event-based hours, including evenings and weekends, and may involve physical demands and use of PPE.

Cardiologist Non Invasive

Company: CommonSpirit Health

Location: Silverdale, Washington

Posted Oct 31, 2024

Virginia Mason Franciscan Health, Center for Cardiovascular Health in Silverdale, Washington is seeking a full-time non-invasive Cardiologist. The position offers an excellent opportunity to join a dynamic team recognized for excellence in patient care and clinical outcomes. The ideal candidate should have strong skills in non-invasive imaging and can be a recent fellowship graduate. The cardiovascular service line has received multiple gold and platinum awards from the American Heart Association and 3-star awards from the American Thoracic Surgeons. The hospital has high PCI volumes and is a leader in quality and outcomes. The pay range is $202.34 - $297.72 /hour.

Director, U.S. Policy Communications

Company: BlackRock

Location: Washington, DC

Posted Oct 31, 2024

BlackRock is seeking an experienced communications professional for a role in Washington DC. The role involves developing proactive communications campaigns to engage stakeholders, including policymakers and regulators. The candidate must have 10+ years of communications experience, preferably in financial services, with a strong understanding of U.S. regulatory and federal policy environment. The role is a critical part of the global Corporate Affairs team and offers a salary range of $190,000 - $240,000, along with benefits and a hybrid work model.

Beauty Sales Consultant

Company: CVS Health

Location: Washington, DC

Posted Oct 31, 2024

CVS Health is seeking a sales-oriented Beauty Sales Consultant to join their beauty retail division. The role involves providing top-notch client service, sharing beauty trends, and using extensive industry knowledge to upsell and suggest products. The consultant will also educate customers on product usage, participate in sales programs, and maintain a clean, well-stocked beauty zone. The position offers opportunities for growth, free product samples, and a competitive pay range. CVS Health values employees who are passionate about beauty, goal-driven, and able to work in a fast-paced environment.

Masters Level Therapist - Full Time (hybrid), Multiple Locations

Company: Kaiser Permanente

Location: Seattle, Washington

Posted Oct 31, 2024

Kaiser Permanente is currently recruiting for multiple Master Level Therapists to expand their patient care services across various locations in Washington, including Factoria, Olympia, Tacoma, Northgate, Everett, Capitol Hill, and Spokane. The successful candidates will join a growing Mental Health team, providing evidence-based mental health services in a Feedback Informed Care model. Therapists will work with diverse populations such as children/adolescents, LGBTQ+, geriatrics, oncology patients, those with co-occurring substance use, and eating disorders. Required skills include Dialectical Behavioral Therapy (DBT), Trauma and Eye Movement Desensitization and Reprocessing (EMDR), and Cognitive Behavioral Therapy (CBT). The role involves providing emergency and routine mental health psychotherapy services, conducting assessments, formulating treatment plans, and collaborating with a multidisciplinary team.

Assistant Maintenance Manager

Company: Bozzuto

Location: Washington, DC

Posted Oct 31, 2024

Bozzuto, a company focused on designing, building, managing, and maintaining unique residences, is seeking an Assistant Building Maintenance Manager. The role involves leading by example, showing care for residents, resolving maintenance issues, managing turnover processes, and preserving building value. The ideal candidate should have 5+ years of maintenance experience, strong leadership skills, and relevant certifications. Bozzuto offers competitive compensation, health benefits, paid leave, retirement planning, tuition reimbursement, and a supportive work environment.

Orthopedic Surgeon - Foot and Ankle

Company: CommonSpirit Health

Location: Federal Way, Washington

Posted Oct 31, 2024

Virginia Mason Franciscan Health, a new health system formed by Virginia Mason and CHI Franciscan Health, is seeking an experienced Foot and Ankle Orthopedic Surgeon to join Franciscan Orthopedic Associates at St. Francis in Federal Way, WA. The practice offers a mix of general orthopedic surgery, sports medicine, and joint replacement surgeries. The ideal candidate should be board certified in Orthopedic Surgery, have Foot and Ankle Fellowship training, and hold an active WA medical license. The health system offers a comprehensive benefit package and is committed to being the Puget Sound's first choice for healing body, mind, and spirit.

Pharmacy Technician

Company: CVS Health

Location: Washington, DC

Posted Oct 31, 2024

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing pharmacy workstations, and ensuring regulatory compliance. New hires must complete a training program and meet state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, and well-being programs.

Dermatologist Wanted in Rapidly Growing Clinic - Mount Vernon, Washington

Company: Skagit Regional Health

Location: Mount Vernon, Washington

Posted Oct 31, 2024

Skagit Regional Health is seeking a Dermatologist due to growth and demand. The position offers a collaborative environment, 36-hour workweek, excellent work-life balance, and state-of-the-art facilities. The ideal candidate will prioritize quality care, patient experience, and community ties. Compensation includes a guaranteed salary, bonuses, and comprehensive benefits. Skagit Regional Health is an integrated health system with two hospitals and 30 outpatient clinics. Mount Vernon, Washington, offers outdoor activities, a vibrant downtown, and a family-friendly atmosphere.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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