Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Proposal Manager

Company: Seneca Holdings

Location: Washington DC

Posted Oct 17, 2024

Seneca Holdings is seeking a Proposal Manager in Chantilly, VA. The company offers competitive compensation and a strong benefits package. The Proposal Manager will work as an integral part of Seneca's Business Development team, responsible for managing direct award proposals.

DevOps Engineer, Google Public Sector

Company: Google

Location: Washington, DC

Posted Oct 17, 2024

Google's Security team is seeking a Security Engineer with extensive experience in security assessments, engineering, and protocols. The role involves working with software engineers to identify and fix security flaws, and developing code for mission applications. The engineer will also interface between customer developers and internal teams, and manage/debug microservice containers running within Kubernetes. The US base salary range for this full-time position is $161,000-$239,000 + bonus + equity + benefits.

Executive Assistant II

Company: Management Sciences for Health

Location: Washington DC

Posted Oct 17, 2024

The job posting is for an Executive Assistant to the Vice President of a nonprofit organization. The role involves providing high-level administrative support, managing complex schedules, and coordinating meetings. The ideal candidate will have a bachelor's degree, at least 3-5 years of experience in administrative support, and excellent communication and organizational skills.

Supervisor, Tax

Company: The Washington Post

Location: Washington, DC

Posted Oct 17, 2024

The Washington Post is hiring a Tax Lead with 4+ years of US direct tax compliance experience. The role involves maintaining timely compliance of domestic tax filings, collaborating with third-party consultants, managing sales and use tax accrual processes, and supporting the company's close processes. The ideal candidate should have advanced Excel skills, preferably a CPA license, and experience with tax compliance software. The Post offers competitive benefits and a salary range of $91,800.00 - $153,000.00 USD Annual.

Strategic Planning and Performance Management Specialist (Level 3)

Company: Riverside Technology, inc.

Location: Washington DC

Posted Oct 17, 2024

The job description is for a Strategic Planning and Performance Management Specialist Level 3 at NOAA National Ocean Service. The role involves providing high-level support to the management and budget office, developing and maintaining tools and data sets, and ensuring the organization meets its long-term objectives. The job requires a bachelor's degree in a related field, at least 5 years of experience in strategic planning, and strong knowledge of budgetary and financial management principles.

Public Policy Manager, GBS Lead

Company: TikTok

Location: Washington, DC

Posted Oct 17, 2024

TikTok, a leading destination for short-form mobile video, is seeking a Global Public Policy professional. The role involves bridging the gap between Global Public Policy and Global Business Service teams, developing strategies for external engagement with policymakers, and supporting GBS initiatives. The ideal candidate should have a degree in a relevant field, strong analytical and communication skills, and experience in public policy or government affairs. TikTok values diversity and inclusivity, aiming to inspire creativity and bring joy through its platform.

Receptionist & Administrative Support Specialist

Company: Epiq

Location: Washington DC

Posted Oct 17, 2024

The job description highlights the importance of providing excellent customer service, working closely with clients, and being able to multitask. The company emphasizes its commitment to diversity and inclusion, and offers a competitive compensation package.

SharePoint Administrator

Company: TQI Solutions

Location: Washington DC

Posted Oct 17, 2024

TQI Solutions is seeking a SharePoint Administrator to join their DTO team in Washington DC. The role involves planning, coordinating, and executing the migration of content and data from legacy systems to cloud-based SharePoint platforms.

Military Field Consultant - SME- DC/NCR

Company: Cognosante

Location: Washington DC

Posted Oct 17, 2024

Cognosante is a company that provides services to improve people's lives. They are looking for a Field Consultant to work with military members and their families. The job involves traveling, providing information and referrals, and identifying gaps in services. The company offers competitive pay and benefits, and a positive work environment.

Experienced Audit Staff Associate - Rockville, MD

Company: Marcum

Location: Washington DC

Posted Oct 17, 2024

Marcum LLP offers a great career with exceptional benefits, including a competitive salary, flexible work options, and industry-leading technology. The company values its employees' contributions and supports their professional growth.

Privileged Identity & Access Management (IAM) Strategy and Governance Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 17, 2024

Bank of America is seeking a Privileged Access Management (PAM) expert with 7 years of hands-on experience in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, partnering with PAM Governance leads, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The ideal candidate should have expert-level knowledge of PAM methodologies, authentication platforms, and PAM-related tools. Deep security knowledge, proficiency in Microsoft Office suite, and understanding of PAM-specific laws and regulations are required. CISSP certification and knowledge of Compliance Certifications such as SOX, SOC, SOC2 are desired. The role offers a competitive salary range of $76,500.00 - $136,400.00 annualized salary, discretionary incentive eligibility, and industry-leading benefits.

Sr. Public Relations Associate (Flex Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Sr. Public Relations Associate (Flex Hybrid) to design and implement media and public relations policies, objectives, and initiatives. The role involves expanding external understanding of the organization's business, performance, and strategy, managing media relations, and evaluating all forms of communication for public release. The ideal candidate will have 2 years of related experience, a degree in English, Journalism, or Communications, and strong skills in economics, finance, and communication. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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