Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Client Services Coordinator

Company: CBRE

Location: Washington, DC

Posted Oct 17, 2024

CBRE, the global leader in commercial real estate services, is seeking a Client Services Coordinator. The role involves providing administrative support to sales professionals, preparing proposals and presentations, and coordinating marketing materials. The ideal candidate will have an associates degree, 3+ years of administrative experience, and 2+ years in the real estate industry. CBRE offers a competitive compensation package and a positive work environment focused on respect, integrity, service, and excellence.

Seasonal Retail Stylist

Company: Kendra Scott

Location: Washington, DC

Posted Oct 17, 2024

Kendra Scott is a fashion-lifestyle brand that values family, fashion, and philanthropy. They are seeking a part-time Seasonal Stylist to provide exceptional customer service, drive results, instill trust, communicate effectively, be nimble, take action, and collaborate. The ideal candidate loves interacting with people, has retail experience, and is passionate about the brand's core pillars. The role requires flexibility, including evenings, weekends, and holidays.

Teachers at Penn Quarter KinderCare

Company: KinderCare Learning Companies

Location: Washington, DC

Posted Oct 17, 2024

KinderCare Learning Companies, the first and only early childhood education provider recognized with the Gallup Exceptional Workplace Award, is seeking dedicated teachers to join their team. The role involves implementing KinderCare's curriculum, creating a nurturing environment, partnering with parents, and supporting the center's success. Benefits include competitive pay, discounted child care, medical, dental, and vision benefits, and opportunities for professional growth. KinderCare is committed to equal opportunity employment and operates in more than 2,000 sites across 40 states and the District of Columbia.

MF Risk - Risk Analysis - Lead Associate (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Risk Analysis Lead Associate with 4-6 years of multifamily underwriting experience. The role involves guiding a team in monitoring and identifying risks, leading risk mitigation activities, and implementing strategies to avoid or mitigate risks. The ideal candidate will have a comprehensive understanding of Fannie Mae's DUS Program and Multifamily Selling and Servicing Guide, and skills in risk assessment, relationship management, and data analysis. Fannie Mae offers a flexible hybrid work environment and a comprehensive benefits package.

WA Facility Is Seeking a Locums Psychiatrist CPH# JOB-2992541

Company: CompHealth

Location: Lakewood, Washington

Posted Oct 17, 2024

CompHealth offers a wide range of locum tenens assignments, from short-term to long-term, local to distant locations. They provide expert guidance tailored to individual needs and career phases. Benefits include better pay, housing, travel arrangements, malpractice coverage, and simplified credentialing. The company specializes in connecting healthcare providers with suitable job opportunities, as demonstrated by their 40-year history and nationwide team.

IAM Privileged Access Mgmt. Strategy & Governance Analyst

Company: Bank of America

Location: Washington, DC

Posted Oct 17, 2024

Bank of America is seeking a candidate with extensive experience in Privileged Access Management (PAM) Strategy and Governance, particularly in complex and heterogeneous technology environments. The role involves ensuring adequate enforcement of Privileged Access Controls, partnering with PAM Governance leads, applying industry best practices, and collaborating with stakeholders to develop PAM requirements. The candidate must have deep knowledge of bank financial practices, expert level understanding of authentication platforms, and proficiency in Microsoft Office suite. Familiarity with security standards and compliance certifications is also required. The role offers a competitive salary range of $76,500.00 - $136,400.00 per year, along with benefits and potential discretionary incentives.

Pilates Instructors, Washington DC

Company: Equinox

Location: Washington, DC

Posted Oct 17, 2024

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking a passionate and high-performing Pilates Instructor. The role involves developing comprehensive Pilates training programs, instructing private, duet, and semi-private sessions, and collaborating with other departments for a well-rounded member experience. The company offers competitive compensation, benefits, and opportunities for career advancement, including access to continuing education, bonuses, and management opportunities.

Applied Machine Learning Scientist 2

Company: The Washington Post

Location: Washington, DC

Posted Oct 17, 2024

The Washington Post Personalization team is seeking an applied machine learning scientist to develop innovative solutions for the future of journalism. The role involves collaborating with cross-functional teams to build machine learning infrastructure, applying machine learning technologies to analyze large data sets, and deploying models with scalability, correctness, and maintainability in mind. The ideal candidate has a strong problem-solving ability, experience with Python, AWS, and various machine learning techniques. The Post offers competitive benefits and a salary range of $108,700.00 - $181,100.00 USD annually.

Individual Giving Assistant (National Symphony Orchestra)

Company: The Kennedy Center

Location: Washington, DC

Posted Oct 17, 2024

The National Symphony Orchestra, founded in 1931, is seeking a detail-oriented and customer-focused fundraiser. The role involves supporting all areas of NSO fundraising, with a focus on NSO Circles, Major Gifts, and NSO National Trustees annual fund campaigns. Key responsibilities include managing and implementing fundraising campaigns, drafting correspondence, handling donor stewardship, and providing excellent customer service. The ideal candidate should have experience in a front-facing, customer service-oriented role, preferably with development/fundraising, writing, and event logistics experience. A working knowledge of the performing arts, specifically classical music, is preferred. A Bachelor's degree is beneficial, and experience with Tessitura or similar CRM is a plus. The candidate must be local or willing to relocate to the DMV area.

Quality Assurance - Quantitative Modeling - Lead (Open to Remote)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 17, 2024

Fannie Mae is seeking a Quality Assurance - Quantitative Modeling - Lead Associate to lead teams in assessing compliance with Model Governance, coordinate quality assurance reviews, and apply mathematical, statistical, and econometric techniques. The role involves coaching team members, communicating complex technical subject matter, and contributing to defining program metrics. The ideal candidate will have 4 years of experience in model governance, model validation, or model development, and proficiency in programming languages such as SAS, SQL, R, or Python.

SWE, Legal Prompter

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 17, 2024

Thomson Reuters is seeking a Software Engineer, Legal Prompter to join their Machine Learning Engineer team for CoCounsel. The role involves developing Python code and English prose prompts for Large Language Models (LLMs) to expand CoCounsel's capabilities. The ideal candidate should have legal domain expertise, one to two years of production level software engineering experience, proficiency in Python, APIs, and SQL, and excellent analytical and problem-solving skills. The company offers a comprehensive benefits package, a culture of equality, diversity, and inclusion, and opportunities for learning and development.

Technical Strategic Communications Analyst

Company: TQI Solutions

Location: Washington DC

Posted Oct 17, 2024

TQI Solutions is seeking a Technical Strategic Communications Analyst to join their team in Arlington, Virginia. The role involves developing and disseminating clear communication materials, assisting with project management, and collaborating with technical teams. The company values work-life balance, excellent benefits, and career growth.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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