Exceptional Customer Service Jobs in Washington DC

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Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

National Programs and Policy Support Analyst/Subject Matter Expert

Company: Redhorse

Location: Washington DC

Posted Oct 16, 2024

Redhorse Corporation is seeking a National Programs and Policy Support Analyst to provide support to the Under Secretary of Defense Intelligence and Security. The job requires strong interpersonal and organizational skills, as well as experience in DoD and IC missions.

Administrative Assistant - Level II

Company: Redhorse

Location: Washington DC

Posted Oct 16, 2024

Redhorse Corporation is seeking an Administrative Assistant Level II to support programs and projects at the Facilities Services Directorate. The job requires strong communication and organizational skills, with a focus on providing secretarial support to the Federal Facilities Division.

Washington Facility Needs a Locum Tenens Family Practice Physician CPH# JOB-2991605

Company: CompHealth

Location: Pullman, Washington

Posted Oct 16, 2024

CompHealth offers comprehensive locums support for healthcare providers, including job search, credentialing, housing, travel arrangements, and malpractice coverage. They specialize in connecting providers with suitable jobs based on their lifestyle preferences. The current job opportunity is for a Family Medicine position in Pullman, Washington, with flexible days and no call schedule, handling 16-20 patients per day across all age groups. CompHealth negotiates better pay, arranges housing and travel, and simplifies the credentialing process.

Lead Internal Auditor - Capital Markets (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Oct 16, 2024

Fannie Mae is seeking a Lead Internal Auditor for Capital Markets. The role involves collaborating with business partners to assess process risks and controls, developing strategies for control assessment, and providing recommendations to support business objectives. The ideal candidate will have 4+ years of relevant experience, a degree in finance, accounting, or business administration, and professional certifications such as CPA, CIA, or CFA. Knowledge of money markets, capital market classification, fixed income securities, derivatives, and risk management is required. The position offers flexibility and opportunities for career growth in an inclusive, energizing environment.

Diagnostic Ultra Sonographer, Vancouver, Day, On-call

Company: Kaiser Permanente

Location: Vancouver, Washington

Posted Oct 16, 2024

The job involves providing diagnostic ultrasound services in a hospital or clinical setting, including OB/GYN, abdominal, and vascular examinations. The role requires performing various diagnostic procedures, communicating with radiologists, assisting patients, reviewing exams, and maintaining files. Essential responsibilities also include restocking supplies, cleaning, and performing quality assurance functions. The position requires a graduate of a CAAHEP Accredited Ultrasonographer Program or equivalent experience, and a Registered Diagnostic Medical Sonographer Certificate in Ob-Gyn or Abdomen. Basic Life Support certification is required within one month of hire. Preferred qualifications include one year of experience in ultrasound exams, preferably in the last three years, and Vascular Ultrasonographer experience. The role involves working unsupervised, performing exams independently, and demonstrating customer-focused service skills.

An Internal Medicine Physician Is Needed for Locum Tenens Help in WA CPH# JOB-2989047

Company: CompHealth

Location: Yakima, Washington

Posted Oct 16, 2024

CompHealth is offering a locum tenens position in Internal Medicine in Yakima, Washington. The job involves working with adult patients, handling 16-18 patients per day, and requires BLS certification. CompHealth will manage housing, credentialing, and provide better pay with weekly deposits. They also offer malpractice coverage and a user-friendly online portal for assignment details. The company has been in business since 1979 and is known for its personalized approach to connecting healthcare providers with suitable job opportunities.

Laboratory Assistant Travel Group

Company: Kaiser Permanente

Location: Everett, Washington

Posted Oct 16, 2024

The Lab Assistant role involves performing pre-analytic phases of laboratory testing, customer service, data entry, and maintaining workplace cleanliness. Essential responsibilities include specimen collection and processing, computer data entry, and participating in performance improvement activities. The role requires a high school diploma or GED, and specific certifications within 6 months of hire. Basic computer skills, good communication, and problem-solving skills are essential. Preferred qualifications include recent phlebotomy program completion or experience.

Cybersecurity Exercise Planner

Company: Bank of America

Location: Washington, DC

Posted Oct 16, 2024

Bank of America is seeking a Cyber Exercise Planner for a dynamic role in improving cyber preparedness and reducing risk. The planner will design, execute, and facilitate cyber-focused exercises, working closely with various cyber security organizations and the bank's lines of business. Key responsibilities include designing threat scenarios, identifying participants, and executing exercises against planned scenarios. The ideal candidate should possess problem-solving skills, cybersecurity proficiency, facilitation abilities, strong communication skills, and people skills. The role requires adjusting work schedules based on regional exercise requirements and may involve assessing the bank's technologies, applications, and security controls to identify potential risks and vulnerabilities. The position offers a competitive salary range of $95,000.00 - $143,700.00 per year, along with benefits and eligibility for an annual discretionary award.

Sr Cybersecurity Exercise Planner

Company: Merrill

Location: Washington, DC

Posted Oct 16, 2024

Bank of America is seeking a Senior Exercise Planner for a cybersecurity role in Denver, CO. The position involves designing, executing, and facilitating cyber-focused exercises to improve cyber readiness and reduce risk. The ideal candidate should have 4-6 years of experience in exercise design, strong problem-solving skills, and cybersecurity proficiency. They will work with key partners to lead threat scenario design, participant identification, and exercise execution. The role requires excellent communication skills, self-motivation, and the ability to lead with limited oversight. The position is eligible for a discretionary incentive plan and offers a salary range of $142,800.00 - $193,300.00 per year.

Physician Medical Director in Lynnwood, WA

Company: TeamHealth

Location: 135 S 336th StLynnwood, Washington 98003

Posted Oct 16, 2024

TeamHealth is offering a full-time medical director role in Lynnwood, Washington, working 3.5 days a week. The role involves providing patient care, managing chronic diseases, diagnosing illnesses, and implementing care plans. The medical director will also oversee clinicians, conduct case reviews, and provide mentorship. The compensation is a productivity-based model with an estimated salary range of $240,000 to $332,000 annually, with no cap on productivity income. Benefits include a 401(k) plan, health, dental, and vision insurance, and more. The role offers flexibility, uncapped earning potential, and opportunities for career growth.

Senior Sales Executive, Small Law (Chicago)

Company: Thomson Reuters

Location: Washington, DC

Posted Oct 16, 2024

The Senior Sales Executive in the Small Law Channel is responsible for managing and growing an existing account base of approximately 800 accounts in 1-10 attorney size firms. The role requires excellent face-to-face, telephone, and writing skills, as well as strong business acumen and knowledge of Thomson Reuters' products and services. The successful candidate will network and partner with customers, manage their territory, and attain sales and renewal targets. The role offers a comprehensive benefits package, including flexible vacation, mental health days off, and retirement plans. Thomson Reuters is committed to diversity, inclusion, and work-life balance.

Solutions Engineer - West

Company: Quantum Metric, Inc.

Location: Washington DC

Posted Oct 16, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a collaborative culture. The company is looking for a Solutions Engineer to join their team, who will be responsible for providing technical support to customers and developing product demonstrations.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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