Exceptional Customer Service Jobs in Washington DC

84,942 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Washington DC area.

Intelligence FMV Analyst (Training Offered)

Company: BAE Systems

Location: Washington DC

Posted Oct 04, 2024

BAE Systems is looking for candidates to join their Full Motion Video (FMV) Analyst team. The role involves learning FMV tradecraft, producing graphic products, and compiling intelligence materials. The company offers a range of benefits, including paid time off, education benefits, and career advancement opportunities.

Senior Director of CRM, Lifecycle, and Retention

Company: Upside

Location: Washington DC

Posted Oct 04, 2024

Upside is a company that helps brick-and-mortar businesses earn more cashback and provides a platform for customers to earn rewards. The company is looking for a Senior Director of CRM Lifecycle and Retention to lead a team in developing and executing holistic multichannel lifecycle strategies.

Account Executive

Company: Dow Jones

Location: Washington, DC

Posted Oct 04, 2024

Dow Jones, a global provider of news and business information, is seeking an Account Executive to manage a book of business and prospect for new business. The role involves retaining and growing existing contract revenue, initiating sales activity with new buying centers, and maintaining strong customer relationships. The ideal candidate should have a proven track record of at least 5 years in selling information to large enterprise accounts, strong time management skills, excellent communication skills, and exceptional negotiation and closing skills. Dow Jones offers comprehensive healthcare plans, paid time off, retirement plans, and other benefits.

Licensed Marriage and Family Therapist (LCSW-C, LCPC, LCMFT)

Company: Lee Company

Location: Washington, DC

Posted Oct 03, 2024

LifeStance Health, Inc. is actively seeking talented and passionate Licensed Therapists (LCPC, LCSW-C, LCMFT) in Maryland. They offer competitive benefits including sign-on bonus, flexible work schedules, remote work options, full administrative support, and a full benefits package. The annual income potential ranges from $82,000 to $113,280. Therapists should be experienced in working with adult and/or child and adolescent populations.

ISP/OSP, IT Specialist Jr, - Diego Garcia

Company: Leidos

Location: Washington DC

Posted Oct 04, 2024

The job posting is for an IT Specialist to support the OCONUS Piers support portion of the NGENR Service Management Integration and Transport SMIT contract. The candidate will provide connectdisconnect service to vessels, maintain fiber optic cables, and perform other related duties.

Full Stack Software Engineer

Company: NT Concepts

Location: Washington DC

Posted Oct 03, 2024

NT Concepts is seeking a Full Stack Software Engineer to join their team, working on an innovative airlift optimization platform. The company is dedicated to solving critical challenges in National Security, and offers a collaborative environment, competitive benefits, and opportunities for professional growth.

Senior Software Engineering Manager - Infrastructure Capacity and Demand

Company: GEICO

Location: Washington DC

Posted Oct 04, 2024

GEICO is seeking a Senior Manager to build and manage a new team of engineers to build engineering solutions, tools, and automation for Cloud Infrastructure. The ideal candidate has broad and deep technical knowledge and experience to improve capacity planning, cloud infrastructure architecture, and leverage engineering solutions to solve operational problems.

Senior Digital Forensics Incident Response Consultant, Data & Technology, Cybersecurity (Remote)

Company: Ankura

Location: Washington DC

Posted Oct 03, 2024

Ankura is a team of excellence that offers cybersecurity services, including incident response, cyber resilience, and managed advisory services. The company is composed of leaders from the intelligence community and provides customized solutions to clients.

Associate, Cybersecurity, Penetration Tester

Company: Ankura

Location: Washington DC

Posted Oct 04, 2024

Ankura is a team of excellence founded on innovation and growth. They are looking for a handson penetration tester to support their clients in identifying vulnerabilities and recommending remediation strategies.

Behavior Interventionist

Company: Cortica

Location: Washington DC

Posted Oct 03, 2024

Cortica is a rapidly growing healthcare company that is looking for a Behavior Interventionist to join its team. The company is committed to providing life-changing care to children with neurodevelopmental differences and is seeking a team member who is passionate about helping children thrive.

J.P. Morgan Wealth Management - Private Client Advisor - Washington, DC

Company: JPMorgan Chase

Location: Washington, DC

Posted Oct 04, 2024

J.P. Morgan Chase is seeking a Private Client Advisor in Chase Wealth Management. The role involves offering comprehensive financial planning and advice to individuals and families, with a focus on relationship management and digital innovations. The ideal candidate should have at least 2 years of Financial Advisor experience, demonstrated success in client acquisition, and relevant licenses. The company values diversity and inclusion, and offers a competitive total rewards package, including benefits like health care coverage, retirement savings, and tuition reimbursement.

Advisory Pre-Sales Solution Consultant- Federal Healthcare

Company: ServiceNow

Location: Washington DC

Posted Oct 04, 2024

The job description is for a Solution Consulting role at ServiceNow, requiring 7+ years of presales solution consulting or sales engineering experience, proficiency with the ServiceNow platform, and experience working collaboratively with product management and partners.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Service roles by seniority?
Entry‑level specialists earn $45k–$65k annually. Mid‑level positions range $65k–$90k. Senior specialists and team leads receive $90k–$120k. Managers and directors command $120k–$160k, with top performers exceeding $180k in high‑growth tech firms.
Which skills and certifications are most valuable in Exceptional Customer Service?
Hard skills: CRM mastery (Salesforce, Zendesk, HubSpot Service Hub), JIRA, SQL for data queries, and knowledge of APIs. Soft skills: active listening, conflict resolution, and cross‑functional communication. Certifications such as Zendesk Support Administrator, Salesforce Service Cloud Consultant, ITIL Foundation, and CXPA Certified Customer Experience Professional are highly regarded.
Is remote work common for Exceptional Customer Service positions?
Yes—70% of roles are remote‑friendly or hybrid. Companies like Shopify, Zendesk, and Intercom offer fully remote Customer Success Manager and Technical Support positions, with robust collaboration tools (Slack, Zoom, Jira) to maintain team cohesion.
What career progression paths exist within Exceptional Customer Service?
Typical ladder: Support Specialist → Senior Specialist → Team Lead → Customer Success Manager → Director of CX → VP of Customer Success. Each step adds strategic responsibility, project leadership, and influence over product roadmaps.
What industry trends are shaping Exceptional Customer Service?
Key trends include AI‑powered chatbots, proactive self‑service portals, omnichannel ticketing, real‑time sentiment analysis, and a data‑driven focus on CSAT, NPS, and CES metrics. Subscription‑based SaaS models emphasize long‑term relationships, making customer experience a revenue‑critical function.

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