Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Infrastructure Specialist
Company: IBM
Location: BRATISLAVA, SK
Posted Dec 05, 2025
The job role of a TAM Technical Account Manager at IBM involves resolving issues impacting client business, enhancing client experience, and leading problem resolution processes. The role requires expertise in server technologies, problem-solving skills, and effective communication with clients and teams.
Engineering Manager - Vault Engineering
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
The text introduces the Automation Platform engineering team and their Infrastructure Cloud product, which provides unified infrastructure and security lifecycle management. It highlights the various components of the platform, such as Terraform, Packer, Waypoint, Nomad, Vault, Boundary, and Consul. The text also discusses the role of an Engineering Manager for Vault, who will lead a team to advance the product's security, scalability, and enterprise readiness across cloud and self-managed offerings.
Cloud Infrastructure Operations Lead
Company: IBM
Location: Singapore, SG
Posted Dec 05, 2025
IBM Consulting is seeking a Cloud Infrastructure Operations Lead to oversee the end-to-end operations of an AWS-based digital platform for a key government agency client. The role requires strong team leadership skills, deep cloud infrastructure and security expertise, and the ability to drive operational excellence in a highly regulated environment. The position involves managing a multidisciplinary team, ensuring service reliability, and collaborating closely with the client on service improvements and roadmap planning.
Infrastructure Architect
Company: IBM
Location: Tokyo, JP
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, emphasizing long-term relationships, collaboration with clients, and the use of IBM's technology platforms. It highlights the importance of curiosity, knowledge, and creative problem-solving. The role mentioned is a Japanese-speaking Platform Engineering Service Sub-Leader position in Japan, requiring experience in customer requirements design, infrastructure construction, and cloud design.
Technical Content Professional Apprentice
Company: IBM
Location: POUGHKEEPSIE, US
Posted Dec 05, 2025
The text is an introduction to IBM's apprenticeship program, highlighting the company's focus on innovation, collaboration, and solving challenging problems. It describes the role and responsibilities of a Technical Content Professional Apprentice, the structure of the apprenticeship, and the skills and qualities sought in candidates.
SAP Data Lead
Company: IBM
Location: HELSINKI, FI
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, focusing on a Data Lead role. The role involves designing and implementing master data solutions using SAP Master Data Governance and other MDM solutions. Key responsibilities include architecting data strategies, leading data migration, facilitating workshops, and managing a team of data professionals. The position requires a Bachelor's degree, experience in data migration, proficiency in SAP Master Data Governance, and strong communication and leadership skills.
SAP EAM Field Service Package Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The job description outlines the role of an SAP consultant at IBM Consulting, focusing on delivering innovative business solutions through design, build, and test. The ideal candidate should have extensive SAP implementation experience, strong knowledge in the SAP PM domain, and excellent communication and leadership skills.
ServiceNow Solution Lead
Company: IBM
Location: London, GB
Posted Dec 05, 2025
The text describes a career in IBM Consulting, focusing on long-term client relationships, collaboration, and improving hybrid cloud and AI journeys. It outlines the role and responsibilities, including defining technical requirements, understanding client challenges, recommending solutions, and providing advisory on ServiceNow roadmap. Required and preferred education and technical expertise are also mentioned.
Platform Engineer 2
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The role involves building and supporting an Internal Developer Platform (IDP) for Apptio applications. The team collaborates across multiple locations and technologies, including GitHub, Linux, Kubernetes, Docker, and AWS. The position requires problem-solving skills, experience with platform development, DevOps, and cloud services.
Application Consultant-Mobile
Company: IBM
Location: Taipei, TW
Posted Dec 05, 2025
The text describes a career opportunity at IBM Consulting, focusing on technical roles and responsibilities of Application Consultants. It highlights the importance of collaboration, problem-solving, and adaptability in working with clients across various industries to improve hybrid cloud and AI solutions.
Entry Level Software Developer - Lowell 2026
Company: IBM
Location: LOWELL, US
Posted Dec 05, 2025
IBM offers an Entry-Level Software Developer position for recent graduates or bootcamp completers. The role involves working on modern web applications, collaborating with experienced mentors, and using Agile and DevOps practices. The position requires software development experience, proficiency in certain programming languages, and strong problem-solving skills.
Procurement Operations Buyer - French speaking
Company: IBM
Location: BUDAPEST, HU
Posted Dec 05, 2025
IBM is seeking professionals with fluent French and English skills to support a pharmaceutical client as Operations Buyers. The role involves order fulfillment, PO placement, and handling help requests via phone or email. Required skills include strong communication, accuracy, time management, and proficiency in SAP, JIRA, and SNOW.