Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
System Services Representative
Company: IBM
Location: KARACHI, PK
Posted Dec 05, 2025
The text describes the mission and responsibilities of IBM Systems Support technical representatives, who provide predictive, proactive, and resilient support for IBM infrastructure solutions. Their core responsibilities include ensuring system availability, performance, and security through advanced support services, using AI and analytics to anticipate and resolve issues, providing multivendor support, collaborating with product design engineers, and extending the lifecycle of IBM systems through service extensions. The role of an onsite engineer involves strong AIX OS expertise, IBM Power Systems hardware knowledge, virtualization skills, system setup and configuration, storage management, system security, performance tuning, and problem determination.
Application Developer-Java & Web Technologies
Company: IBM
Location: Mumbai, IN
Posted Dec 05, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI journeys. As a Software Developer, you'll participate in the software development lifecycle, create software for hybrid cloud and AI, and work with the latest technologies to ensure high-performing, maintainable applications.
Delivery Manager, Finance & Accounting
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 05, 2025
The role is for a Delivery Manager with expertise in Finance & Accounting to lead operations for US-based B2C clients. The position requires strong leadership, team management, and experience in Record to Report processes. Key responsibilities include overseeing financial reporting, accounting processes, process improvements, compliance, and collaboration with cross-functional teams.
Senior Manager - Compensation & Benefits
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
The Compensation & Benefits CampB Specialist role involves supporting global compensation and benefits operations through data management, analysis, process execution, and stakeholder coordination. The role requires a Bachelor's degree, 6-8 years of experience in compensation and benefits operations, strong understanding of compensation structures and benefits administration, proficiency in Excel and HR tools, and good communication skills to support global teams.
SAP BW/4 HANA Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The text describes a career opportunity in SAP project and service management, highlighting the combination of strong organizational skills with deep knowledge of SAP solutions and IT governance. The role involves working in a dynamic environment, collaborating with diverse teams, and driving transformation projects to enhance service delivery and capture new market share.
Talent COC, Client Zero Associate
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
This text describes a senior HR transformation role at IBM Consulting, focusing on AI-driven HR strategies, client collaboration, and leading transformative projects. It emphasizes strategic thinking, innovation, and mentoring within a tech-forward environment.
Package Consultant-SAP HANA SCM EWM
Company: IBM
Location: BANGALORE, IN
Posted Dec 05, 2025
This text describes a career opportunity in IBM Consulting, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth through technical expertise and cross-functional teamwork. It outlines responsibilities involving SAP solutions, strategic projects, and industry-specific challenges.
Credit & Collection Practitioner
Company: IBM
Location: Naga City, PH
Posted Dec 05, 2025
The text is a job description for an OTC Analyst Specialist role at IBM Consulting. It outlines the responsibilities, required skills, and qualifications for the position. The role involves handling OTC transactional tasks, maintaining client relationships, and meeting SLAs and OLAs. The preferred candidate should have a bachelor's degree in a relevant field, 2-4 years of experience in account receivable processes and BPO settings, and knowledge of finance concepts and accounting software.
Digital Adoption/Training Analyst
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
The role of Digital Adoption Training Analyst at IBM Consulting involves helping federal agencies adopt new technologies and digital workflows. The position requires experience with Digital Adoption Platforms (DAPs) such as WalkMe and Whatfix, as well as skills in organizational change management, training strategy development, and client engagement. The role offers the opportunity to work on meaningful projects that support the transformation and modernization of federal agencies across the US.
Complex Project Manager-Hybrid Multicloud Platforms
Company: IBM
Location: Gurgaon, IN
Posted Dec 05, 2025
The text describes a Complex Project Manager role at IBM Consulting, focusing on hybrid multicloud platforms and data analytics. The role involves leading end-to-end project lifecycle, cloud infrastructure oversight, collaboration with cross-functional teams, bilingual liaison between Japanese clients and internal teams, risk identification and mitigation, application releases, project documentation, and customer success. The ideal candidate should have 7-10 years of experience in technical project management, cloud-native applications, data analytics transformations, and thrive in cross-cultural settings with Japanese enterprise clients.
UX Designer stagiaire Business & Stratégie – IBM France H/F
Company: IBM
Location: Bois Colombes Cedex, FR
Posted Dec 05, 2025
The text is a job posting for a position at IBM Studios Paris, which is the accelerator for innovative projects of IBM France Consulting. The role involves creating clear and impactful experiences, collaborating with business and innovation consultants, and participating in various activities such as service design, user research, and business model transformation. The position requires a Master's degree, proficiency in Microsoft and Adobe software, and experience in service design and experience design.
Senior Managing Consultant SAP FI
Company: IBM
Location: Multiple Cities
Posted Dec 05, 2025
This job posting is for a Finance Transformation Senior Managing Consultant role at IBM Consulting, focusing on SAP implementation services. The role involves leading project teams, providing thought leadership, and growing revenue. The ideal candidate should have deep expertise in SAP FICO, SAP S4 HANA Finance, and Central Finance, along with experience in leading projects and managing stakeholders.