Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
z Delivery Consultant, GDPS
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The IBM Technology Expert Labs is seeking an IBM GDPS IT Management Consultant with expertise in IBM Z and Storage technology. The role involves leading and delivering presales and postsales client engagements to enable the adoption of IBM GDPS. Ideal candidates will have a successful history of implementing IBM GDPS engagements, be familiar with sysplex architectural methods, and possess strong zOS Parallel Sysplex Networking and Automation skills.
SAP S/4HANA Service Package Consultant
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting as an SAP consultant, highlighting the role's responsibilities, required skills, and desired attributes. It emphasizes the importance of long-term relationships, collaboration, and continuous learning in the role.
Product Manager
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text is a job description for a Product Manager role at IBM Infrastructure. It highlights the responsibilities, required education, technical expertise, and preferred experience for the position. The role involves strategic product management, data analytics, customer success enablement, data-driven decision making, user feedback integration, and cross-functional leadership.
Software Intern - Technical Support 2026
Company: IBM
Location: Krakow, PL
Posted Dec 04, 2025
IBM Software is seeking motivated individuals for intern positions in their zSystems Software support teams. The role involves providing remote technical support, problem determination, and collaboration with other teams to resolve issues. Required skills include knowledge of zOS operating systems, troubleshooting tools, and excellent communication skills.
Federal Associate Consultant (Rocket Center, WV)
Company: IBM
Location: Rocket Center, US
Posted Dec 04, 2025
The IBM Consulting Associate Program offers university hires the opportunity to work with diverse clients worldwide, focusing on professional development, technical skills, and personal growth. The role involves solving complex business problems, collaborating with clients, and driving innovation using IBM's technology platforms and strategic partners.
IBM Storage Software products
Company: IBM
Location: Pune, IN
Posted Dec 04, 2025
The text describes the Chksnap script, a diagnostic tool for IBM Storage Software products. It mentions the tool's compatibility with various operating systems and its integration with other IBM software like Storage Scale, Storage Scale System, Copy Services Manager, and Storage Insight. The text also highlights the required education and technical expertise for the role, including Salesforce CSP, PuTTY, and Enhanced Customer Data Repository (ECuRep).
Software Developer (Java Back-End)
Company: IBM
Location: Praha, CZ
Posted Dec 04, 2025
The job description outlines a backend developer role at IBM, focusing on software development, data governance, and collaboration with cross-functional teams using technologies like Java, Docker, and Jenkins. It emphasizes skills in agile development, CI/CD practices, and containerization tools while detailing responsibilities such as designing features, maintaining code quality, and working with product managers.
Service Support Reprensatitave N.W. Texas
Company: IBM
Location: COPPELL, US
Posted Dec 04, 2025
The text describes the role and responsibilities of commercial and consumer representatives who provide support services for high-volume commercial products like Lenovo PC and Apple. They are responsible for onsite installation, maintenance, repair, and problem resolution, using IBM tools to drive automation and improve client operations. The role requires technical expertise, problem-solving skills, and strong interpersonal skills to ensure high client satisfaction.
Software Engineer - Go or Java, Python, Docker, Kubernetes
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, specifically on the HashiCorp engineering team. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multicloud and hybrid environments. The position requires designing, prototyping, and implementing features and tools while collaborating with various teams and stakeholders. The ideal candidate should have a strong backend focus, experience with modern programming languages and frameworks, and a cloud-native mindset.
PROCESS DELIVERY SPECIALIST-LEAD TO CASH
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.
Designer Internship
Company: IBM
Location: Antwerpen, BE
Posted Dec 04, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. Interns can enhance their knowledge, gain professional experience, and build a compelling portfolio by working on client projects. The role provides opportunities to develop skills in creative design, user-centric research, design thinking workshops, and visual design.
IT Business Analyst - Legal Reporting (f/m/x)
Company: IBM
Location: Lancy, CH
Posted Dec 04, 2025
The role involves working in IBM Consulting Client Innovation Centers Delivery Centers, delivering technical and industry expertise to clients worldwide. The position requires 10+ years of experience as an IT Business Analyst with expertise in Legal Reporting, Finance Risk regulation, and Legal Reporting software. The role includes analyzing regulations, defining functional designs, managing vendor relationships, executing database scripts, and liaising with the business. The position offers an individual career path, access to trainings, a knowledge sharing culture, and the possibility to work on projects in one of the largest IT companies.