Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Application Developer-Java & Web Technologies
Company: IBM
Location: Shenyang, CN
Posted Dec 04, 2025
IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. As a Software Developer, you'll work on hybrid cloud and AI projects using cutting-edge technologies. The role involves analytical problem-solving, stakeholder engagement, and innovative coding solutions.
Application Developer-Cloud FullStack
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves collaborating with visionaries across industries, using best practice technologies and tools to develop customized systems. Required skills include proficiency in Java Spring Framework, Spring Boot, RESTful APIs, OOP design patterns, ORM tools, and microservices.
PROCESS DELIVERY SPECIALIST-RECORD TO REPORT
Company: IBM
Location: Chennai, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role as a Senior Process Analyst in the Record to Report domain. The role involves coordinating accounting activities, identifying risks and opportunities, adhering to client SLAs, and managing report updates. The position requires a bachelor's degree, preferably a master's, and experience in the R2R domain, including fixed assets, intercompany, and cash reconciliations. The company culture emphasizes long-term career growth, learning opportunities, and a supportive environment.
Package Consultant-SAP BTP
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and leverage IBM's technology platforms. It emphasizes the importance of curiosity, continuous learning, and long-term career growth. The role involves solution design and development, integration and architecture, DevOps and delivery, and stakeholder collaboration.
Principal Software Developer - C & Windows Platform
Company: IBM
Location: BARCELONA, ES
Posted Dec 04, 2025
This job description seeks a Principal Software Developer with expertise in C and Windows platforms to lead technical direction and ensure product stability. Responsibilities include architecture, roadmap management, and mentoring. The role emphasizes collaboration, innovation, and leadership in creating cloud-native solutions.
Package Consultant-SAP HANA SCM MM
Company: IBM
Location: Kolkata, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on SAP solution leadership, comprehensive solution delivery, and collaborative global customer success. It highlights the required education, technical expertise, and responsibilities of the role.
SAP Data Lead
Company: IBM
Location: Chicago, US
Posted Dec 04, 2025
The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The role requires a bachelor's degree, preferably a master's degree, and hands-on experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, leading technical aspects of SAP BI solutions, and experience in master data management with SAP MDG.
SOC Infrastructure Specialist
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The job description outlines the role of an IT Security Services Specialist in a Security Operations Center (SOC) supporting managed security services. The position involves working with a team to deploy, integrate, and maintain security infrastructure, manage vulnerabilities, and ensure compliance with policies and procedures. The role requires strong technical skills, experience with security solutions, and the ability to work effectively in a team.
Staff Solutions Engineer (HashiCorp)
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a role as a Staff Solutions Engineer for HashiCorp's offerings. The position involves providing technical leadership, strategic guidance, and deep expertise to help customers achieve their goals with HashiCorp solutions, particularly in multicloud and hybrid environments. The role requires extensive experience in technical presales, architecture, and consulting, with a focus on strategic influence, technical expertise, execution excellence, and communication skills.
Research Intern - Platform for AI
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
IBM India provides solutions and services across various industries. They offer summer internship programs for students to gain industry experience and work on current projects. The internship focuses on creating efficient large language models for enterprises, with a specific emphasis on training, fine-tuning, and inference of language models.
Payroll Specialist - Managed Payroll Services - UK
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The role of a Payroll Specialist at IBM Consulting involves providing exceptional customer service, processing HR and payroll data, resolving queries, maintaining confidentiality, and supporting continuous improvement. The position requires a bachelor's degree, experience with Oracle HR and Payroll, UK payroll administration, and excellent communication skills.
Product Designer - HashiCorp Infrastructure/Self-Serve
Company: IBM
Location: Multiple Cities
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a team that transforms customer challenges into industry-leading AI-powered cloud-native solutions. The role involves contributing to HashiCorp's offerings, now part of IBM, which empower organizations to automate and secure multi-cloud and hybrid environments. The position is for a Senior Product Designer for Waypoint, aiming to maintain a focus on user experience and identify strategic opportunities for improvement and integration with Terraform.