Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Process Delivery Specialist
Company: IBM
Location: Sapporo, JP
Posted Dec 04, 2025
IBM Consulting offers long-term relationships and collaboration with global clients. The role involves working with visionaries across industries to improve hybrid cloud and AI solutions. The position is for IBM Japan Staff Operations Co Ltd, requiring business-level Japanese language skills and Microsoft Office proficiency.
Business Development Leader for California
Company: IBM
Location: Irvine, US
Posted Dec 04, 2025
The SLED industry is experiencing significant growth, with plans to exceed $600M. The role of Business Development Leader (BDL) is crucial in building a sales pipeline of IBM Consulting opportunities across three growth platforms. The BDL will work closely with Lead Client Partners (LCP) to develop client relationships, identify business objectives, and implement a business development strategy for the territory.
SAP Data Lead
Company: IBM
Location: No City, US
Posted Dec 04, 2025
The text describes the role and responsibilities of an SAP Data Migration Lead in IBM Consulting. It highlights the importance of data migration in SAP projects and outlines the key tasks involved, such as project planning, data assessment, stakeholder collaboration, technical execution, testing, documentation, training, compliance, continuous improvement, and leadership. The position requires a bachelor's degree, experience in identifying and solving complex business problems, collaborating with data owners and analysts, working with data architects, and leading technical aspects of SAP Business Intelligence solutions. Preferred experience includes working with specific SAP modules and having expertise in SAP Master Data Governance.
Senior Tech Recruiter
Company: IBM
Location: BUDAPEST, HU
Posted Dec 04, 2025
The role is for an experienced recruiter to lead end-to-end hiring for a cutting-edge R&D organization, partnering with global stakeholders to source exceptional talent for advanced software products. The position offers global collaboration, impact on technology, limitless learning opportunities, and a focus on inclusion and diversity.
エンタープライズのお客様向け・パートナーセールス
Company: IBM
Location: Tokyo, JP
Posted Dec 04, 2025
IBM Technology Business Division is seeking sales professionals to propose and provide IBM technology products and related services to enterprise finance, manufacturing, distribution, and retail customers. The role involves collaborating with partner companies to create business value for large customers in priority areas. The position requires deep understanding of customer business challenges and the ability to make innovative proposals using IBM's cutting-edge technologies and solutions. IBM offers comprehensive onboarding training and a learning culture to support continuous skill development and career growth.
PROCESS DELIVERY SPECIALIST-LEAD TO CASH
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
The text describes a career opportunity at IBM Consulting, focusing on a role as a Process Analyst in the Order to Cash (O2C) domain. The role involves processing accounts receivable, preparing journal entries, reconciling accounts, and meeting client service level agreements. The position requires a bachelor's degree, preferably a master's degree, and experience in enhancing cash application automation and reducing complexity in assigned accounts.
AR Customer Service Representative
Company: IBM
Location: QUEZON CITY, PH
Posted Dec 04, 2025
The job description outlines a customer service role at IBM Consulting, focusing on handling inbound calls, resolving payment issues, and collaborating with internal teams to ensure timely resolution of customer problems. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
PROCESS INNOVATION PROFESSIONAL-RECORD TO REPORT
Company: IBM
Location: BANGALORE, IN
Posted Dec 04, 2025
This role involves accounting responsibilities with clients, emphasizing collaboration and career growth opportunities at IBM Consulting.
Corporate Account Manager
Company: IBM
Location: AMSTERDAM, NL
Posted Dec 04, 2025
The text describes a career opportunity at IBM Software, focusing on a role as a Corporate Account Manager. The position involves managing the lifecycle of infrastructure and security, enhancing IBM's cloud solutions, and ensuring enterprises achieve efficiency, security, and scalability in their cloud journey. The role requires 2+ years of complex full cycle sales closing experience, success in managing both inbound and outbound sales motions, familiarity with cloud and infrastructure software, and a strong executive presence.
Data Scientist-Artificial Intelligence
Company: IBM
Location: Mumbai, IN
Posted Dec 04, 2025
The text describes a Senior Lead ML Data Scientist role at IBM Consulting, focusing on end-to-end ML/AI initiatives using the Databricks ML ecosystem and generative AI. The role involves solutioning, presales engagement, delivery execution, GenAI workloads, MLOps governance, and leadership collaboration.
Backend Support Engineer
Company: IBM
Location: GUADALAJARA, MX
Posted Dec 04, 2025
IBM Infrastructure is a catalyst that enables the world to work better by providing hybrid cloud infrastructure to meet clients' demands. The role of a Backend Developer involves leading problem resolution, collaborating with teams, and designing automation tools. Required skills include software development expertise, Linux experience, and problem-solving abilities.
Senior SAP Project Manager | Complex Delivery & Governance
Company: IBM
Location: AMSTERDAM, NL
Posted Dec 04, 2025
The text describes a highly experienced SAP Project Manager with 15+ years of expertise in delivering complex SAP programs across global enterprises. The individual is skilled in managing end-to-end project lifecycles, multivendor delivery models, and seamless integrations across SAP and non-SAP landscapes. They are recognized for strong execution control, risk mitigation, and ability to drive successful cutovers, testing cycles, and phased deployments.