Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Software Engineer (L5) – Commerce Data Engineering, Foundations Team
Company: Netflix
Location: USA
Posted Nov 28, 2025
Netflix is a leading entertainment service with over 300 million paid memberships worldwide. The Commerce Data Engineering team ensures data availability, reliability, and quality to power product experiences and optimize customer acquisition. The Solutions Software Engineer role in the Foundations Team involves designing and building scalable systems to improve data processing efficiency, health, and developer productivity.
Quantitative Sales Associate
Company: Databento
Location: USA
Posted Nov 28, 2025
Databento is a next-generation market data provider that offers affordable and efficient solutions for the financial industry. They cater to large finance and fintech institutions while lowering the barrier of entry for small startups. The company values remote work, diversity, and a seamless customer experience. They are seeking a Quantitative Sales Associate to oversee the sales process, build relationships, and stay updated with industry trends.
Sr. QA Automation Engineer - Growth
Company: Kraken
Location: USA
Posted Nov 28, 2025
Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global crypto adoption. They offer premium products for traders, institutions, and newcomers, with a focus on security, education, and client support. The Growth team aims to expand Kraken's user base by optimizing the user journey and increasing activation rates.
Clinical Supervisor - Internal Candidates Only
Company: PaceMate
Location: USA
Posted Nov 28, 2025
PaceMate is seeking a full-time remote Clinical Supervisor to oversee and manage a clinical team, ensuring they meet SLA, TAT, and documentation standards. The ideal candidate should have an excellent understanding of cardiac rhythm devices and the PaceMate platform, as well as strong communication and coaching skills. The position requires a bachelor's degree, IBHRE certification, and at least one year of management experience. PaceMate offers a comprehensive remote cardiac monitoring solution with user-friendly integrations and prioritization features.
Marketing Analyst, CRM/Retention
Company: iHerb
Location: USA
Posted Nov 28, 2025
iHerb is a global health and wellness company with 40 million customers in 180 countries. They are expanding their retention marketing team and seeking a data-driven Marketing Analyst to drive customer relationship marketing programs and improve the customer experience.
Distributed Systems Engineer (L6) - Commerce Product Data Engineering
Company: Netflix
Location: USA
Posted Nov 28, 2025
Netflix is a leading entertainment service with over 300 million paid memberships across 190 countries. The company uses data insights to optimize customer experience and drive innovation. The Commerce Insights and Data Products Engineering team focuses on data critical to product experiences, empowering product managers and business leaders to experiment and innovate. The role involves providing strategic technical leadership for ML-oriented data products, designing distributed systems, and partnering with ML research and engineering teams.
Account Executive - Mid Market, Public Sector
Company: Sprout Social
Location: USA
Posted Nov 28, 2025
Sprout Social is hiring an Account Executive Mid Market Public Sector for their Sales & Success team. The role involves identifying sales opportunities, managing deal cycles, and building relationships with key stakeholders in the public sector. The company offers a supportive environment for career growth and development.
Manager - CRM Programs
Company: iHerb
Location: USA
Posted Nov 28, 2025
iHerb, a global health and wellness leader, seeks a CRM Program Manager to oversee retention strategies and marketing channels, emphasizing data-driven approaches and cross-functional collaboration.
Director - Ecosystem Sales
Company: GitLab
Location: USA
Posted Nov 28, 2025
This job description outlines the role of Director Ecosystem Sales AMER, requiring leadership of a sales team, partnership development with hyperscalers and integrators, strategy execution, and collaboration across departments. It emphasizes revenue growth, market alignment, and technical integration while detailing qualifications and compensation details.
Account Executive (English & Punjabi) - Factoring
Company: Bobtail
Location: Anywhere
Posted Nov 28, 2025
Bobtail is a company dedicated to increasing customer happiness by eliminating inefficiencies in the supply chain. They value teams over individuals, collaboration, communication, iteration, experimentation, and failing fast. They seek proactive, collaborative, and solution-oriented individuals with experience in B2B sales, SaaS, and the US Trucking Industry. They offer benefits such as mental health days, paid time off, and work-from-home options.
Distributed Systems Engineer (L5) - Commerce Product Data Engineering
Company: Netflix
Location: USA
Posted Nov 28, 2025
Netflix promotes its global entertainment services and data-driven approach, highlighting job opportunities with competitive benefits and a focus on innovation and scalability.
Talent Acquisition Coordinator
Company: Metalab
Location: North America,Latin America
Posted Nov 28, 2025
Metalabs is seeking a detail-oriented Talent Coordinator to join their 6-month contract role. The role involves owning the front door of the hiring funnel, collaborating with recruiters and hiring managers, identifying strong candidates, supporting sourcing efforts, and streamlining the ATS workflow. The ideal candidate should have experience in recruiting, be comfortable with recruiting tools, and have a genuine interest in product design and technology.