Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Backend Product Software Engineer
Company: Dropbox
Location: Poland
Posted Nov 28, 2025
The role of a Product Engineer at Dropbox involves shaping the future of collaboration and file sharing by developing and enhancing Dropbox products. The position requires collaborating with cross-functional teams, designing scalable software, and contributing to company culture. Dropbox is focused on expediting the creation and implementation of AI-enabled products.
Technical Sourcer
Company: ElevenLabs
Location: USA
Posted Nov 28, 2025
ElevenLabs is a leading audio AI company that has developed humanlike speech technology. They have raised significant funding and achieved a high valuation. The company offers a creative platform and agents platform powered by proprietary AI models. They are seeking a technical sourcer to identify and engage top engineering talent globally.
Enterprise Security Engineer
Company: OpenAI
Location: USA
Posted Nov 28, 2025
The OpenAI Security organization's IT team works to provide researchers, engineers, and staff with the tools they need to work comfortably and securely. The Enterprise Security Engineer role involves implementing and managing the security of internal information systems, infrastructure, and processes, working closely with IT and Security teams. The role requires experience in protecting macOS fleets, deploying endpoint security solutions, working with public cloud service providers, and knowledge of modern adversary tactics.
Full-Stack Engineer L5, ML Insights & Visualizations, Machine Learning Platform
Company: Netflix
Location: USA
Posted Nov 28, 2025
Netflix seeks FullStack Engineers to develop ML tools, enhance observability, and drive innovation. The role involves cross-functional collaboration and offers a flexible compensation package.
Enterprise Solutions Engineer - PreSales
Company: Sanity
Location: Europe
Posted Nov 28, 2025
Sanity.io is an AI-powered content operating system that helps companies like SKIMS, Figma, Riot Games, Anthropic, COMPLEX, Nordstrom, and Morningbrew automate and streamline their content operations. The company is seeking an Enterprise Solutions Engineer to lead complex product demonstrations, educate users, develop showcase implementations, and provide expert guidance on implementing Sanity across various complex verticals and advanced use cases.
Field & ABM Marketing Manager
Company: Tanium
Location: Canada
Posted Nov 28, 2025
The Field ABM Marketing Manager Canada role involves driving regional marketing initiatives, collaborating with sales, developing ABM programs, executing integrated campaigns, and supporting sales enablement. The ideal candidate has 3-5 years of B2B enterprise marketing experience, strategic thinking, project management skills, and proficiency in marketing technologies.
Account Manager - Collections
Company: Mogo Finance Technology Inc.
Location: USA
Posted Nov 28, 2025
This job posting highlights a collections role with opportunities for growth, remote work flexibility, and competitive commissions. The position emphasizes customer service, problem-solving, and financial empowerment, while offering benefits like health coverage, stock options, and a supportive team environment. The company focuses on innovation and making financial freedom accessible.
Staff Fullstack Software Engineer - Smart Storage Management
Company: Dropbox
Location: Poland
Posted Nov 28, 2025
The role is a Staff Software Engineer position on the Smart Storage Management team at Dropbox. The responsibilities include defining and delivering a multi-team storage strategy, leading architecture with strong safeguards and observability, making high-judgment tradeoffs, raising reliability and quality bars, mentoring senior engineers, leading incident posture and prevention, and partnering with PM/Design to set and communicate goals. The requirements include 10+ years of experience building and operating distributed systems, 3+ years of leading multi-team initiatives at Staff scope, deep expertise in frontend and backend development, extensive experience with databases, expert system architecture design, proven cross-org influence and decision-making, operational excellence, high-altitude communication and stakeholder management, and responsible AI tool use. Preferred qualifications include leading multi-quarter strategies with measurable outcomes, comfort in partnering with engineering teams without being code-heavy, and data platform familiarity.
Staff Software Engineer - Communication & Connectivity
Company: Airbnb
Location: USA
Posted Nov 28, 2025
The text describes the Community and Connectivity (CnC) organization at Airbnb, which focuses on connecting the Airbnb community with relevant information and building new connections to enhance the hosting and traveling experience. The data team utilizes industry-leading tools and ML models to provide insights and power products. The role involves designing and building large-scale distributed data systems, collaborating with cross-functional teams, and shaping the team's long-term vision and roadmap.
VP - Advisor Channel Consulting
Company: Sentinel Group
Location: USA
Posted Nov 28, 2025
This job posting highlights a remote sales role at Sentinel Group, focusing on developing new business in retirement plan services. The position requires strong sales skills, relationship-building, and familiarity with retirement plans. The company offers competitive compensation, benefits, and a supportive work environment.
Software Engineer III
Company: SpryPoint
Location: Canada
Posted Nov 28, 2025
SpryPoint is a high-growth software company revolutionizing the utility industry with its cloud-native platform. Founded in 2012, the company has grown to 285+ employees serving 100+ utility clients across North America and the Caribbean. SpryPoint's mission is to deliver comprehensive solutions that modernize the entire metertocash process, with a focus on customer success and continuous improvement.
Financial Operations Representative
Company: Liberty Mutual Insurance
Location: USA
Posted Nov 28, 2025
The job description outlines the role of a Customer Service Financial Specialist at Liberty Mutual's Safeco Billing Operations Billing Team. The position involves providing customer service support to internal CSRs, handling billing inquiries, and performing calculations and data analysis. The role requires strong math, communication, and customer service skills, as well as proficiency in Microsoft tools and knowledge of Safeco Billing Systems.