Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Principal Data Scientist – Product
Company: Gusto, Inc.
Location: Canada
Posted Nov 27, 2025
Gusto is seeking a highly skilled Principal Data Scientist with 10+ years of experience to drive strategic decision-making through experimentation, statistical inference, and causal analysis. The role involves shaping analytical strategy, executing on analytical roadmaps, driving scaled impact, thought partnership, analytical innovation, and mentorship. The ideal candidate will have strong SQL and Python skills, experience applying statistical methods and causal inference, and a passion for mentoring others.
Member of Technical Staff, Backend Engineer - API
Company: Runway
Location: North America,Europe
Posted Nov 27, 2025
The role is for a Senior Software Engineer to join the Backend team at Runway, working on AI-powered video creation and collaboration tools. The company is open to hiring remote candidates across North America and Europe, with offices in major cities. The technical stack includes TypeScript, AWS, Python, PyTorch, Kubernetes, and more. The position offers the opportunity to work with a world-class engineering team, own the full API lifecycle, and improve performance and reliability.
Trading Operations Associate
Company: Kraken
Location: USA
Posted Nov 27, 2025
Kraken is a mission-focused crypto company that aims to accelerate global adoption of crypto for financial freedom and inclusion. They offer various products and services, and are committed to security, education, and client support. The Operations & Trade Support Associate role is critical for smooth daily functioning, trade execution, operational processes, settlements, reconciliations, and regulatory compliance.
People Analytics & Data Consultant
Company: Netwrix
Location: USA
Posted Nov 27, 2025
The job description highlights a strategic role in HR analytics and data storytelling, emphasizing global compensation strategies and a culture of innovation and excellence. It outlines key responsibilities like transforming HR data into actionable insights, leading compensation programs, and collaborating with executives. The company promotes values such as customer focus, transparency, and continuous learning, while offering competitive benefits and career growth opportunities.
Lead Software Engineer - AI + Sports Tech Core Platform (Storyteller)
Company: Storyteller
Location: Hungary
Posted Nov 27, 2025
The job posting describes a full-time remote contractor position for a fast-growing B2B SaaS platform called Storyteller. The role focuses on developing and maintaining a high-performance API and media processing platform that powers mobile and web SDKs for leading global sports brands. The company values technical leadership, problem-solving, communication, ownership, and a learning mindset. They offer a competitive salary of up to HUF 32750000 per year and are looking for candidates with experience in fast-moving startup environments.
Senior Software Engineer - Detection & Response Engineering
Company: Grafana Labs
Location: UK
Posted Nov 27, 2025
This is a remote Senior Software Security Engineer position in the UK for the Detection & Response Engineering team. The role involves building advanced security tools, conducting detection research, and automating response processes using Go, TypeScript, Python, and the Grafana observability stack. The ideal candidate should have 4+ years of software engineering experience, knowledge of security concepts, and experience with public clouds, Kubernetes, and container ecosystems.
NetSuite Administrator
Company: Canonical
Location: EMEA
Posted Nov 27, 2025
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Their platform, Ubuntu, is widely used in various industries. The company is founder-led, profitable, and growing. They are hiring a NetSuite Administrator who strives for high engineering quality and process efficiency. The role involves developing engineering solutions in NetSuite, Salesforce, and other business systems, collaborating with colleagues, and learning Canonical business processes.
Lead Software Engineer - AI Content Intelligence Platform (Storypilot)
Company: Storyteller
Location: Hungary
Posted Nov 27, 2025
The job posting describes a fully remote, high-growth position at Storypilot, a content intelligence platform for sports and media teams. The role involves leading a team of engineers to build production systems, architect APIs, and leverage AI tools. The company values technical leadership, problem-solving, communication, ownership, and a learning mindset.
Senior Software Engineer - Detection & Response Engineering
Company: Grafana Labs
Location: Spain
Posted Nov 27, 2025
This is a remote Senior Software Security Engineer position in Spain. The role involves building advanced security tools and processes, collaborating with teams, and contributing to the security community. The ideal candidate has significant experience in software engineering, security concepts, and cloud systems.
Salesforce Administrator
Company: Canonical
Location: EMEA
Posted Nov 27, 2025
Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Their platform, Ubuntu, is widely used in various initiatives such as public cloud, data science, AI engineering, and IoT. The company is founder-led, profitable, and growing. They are hiring a Salesforce Administrator to work remotely in the EMEA region, focusing on developing engineering solutions in NetSuite, Salesforce, and other business systems. The role requires exceptional academic track record, experience with CRM/ERP systems, and professional written and spoken English.
Lead Software Engineer - AI Content Intelligence Platform (Storypilot)
Company: Storyteller
Location: Romania
Posted Nov 27, 2025
The job posting describes a full-time remote contractor position with Storypilot, a fast-growing B2B SaaS platform for sports and media teams. The role involves leading a team of 24 engineers to deliver measurable product impact, designing and building production systems, and leveraging AI effectively. The company values technical leadership, problem-solving, clear communication, ownership, flexibility, and a learning mindset. The recruitment process includes an intro call, a paid take-home task, and a review with pairing and interviews.
Vice President of DoD
Company: Oddball
Location: USA
Posted Nov 27, 2025
Oddball seeks a Vice President of DoD with expertise in Air Force programs and modernization efforts, emphasizing mission credibility, product delivery, and collaboration. The role involves translating challenges into software solutions while aligning with federal acquisition processes. The company highlights competitive compensation, remote work flexibility, and commitment to diversity.