Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Senior Lead - Acquisition Growth Campaigns
Company: Dropbox
Location: Canada
Posted Nov 27, 2025
The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy across product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.
Customer Success Manager
Company: Dropbox
Location: Japan,Singapore
Posted Nov 27, 2025
The role of a Customer Success Manager at Dropbox involves owning post-sale customer deployment, adoption, and product education. The successful candidate will build strong relationships with customers, drive product value realization, and collaborate with internal teams to ensure customer satisfaction and growth. The position requires 4+ years of experience in B2B SaaS Customer Success, strong relationship management skills, technical aptitude, and native-level fluency in Japanese.
Senior Manager - Customer Experience Automation
Company: OpenTable
Location: Canada
Posted Nov 27, 2025
OpenTable, a leader in the restaurant industry, empowers restaurants and diners with its world-class technology. The company values its employees and their impact on the organization. The role described involves leading strategic initiatives, managing teams, and leveraging AI technologies to improve customer experience and efficiency.
Automation Specialist
Company: DevRev
Location: Philippines
Posted Nov 27, 2025
The company is a young, innovative global AI SaaS company founded in 2020. They are expanding their technical team in the Philippines and seeking talented senior QA Engineers. The role is a Mid-level Test Automation Specialist, focusing on test case design, AI-driven test automation, and test framework governance.
Psychometrician
Company: Khan Academy
Location: USA
Posted Nov 27, 2025
Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities.
AI Research Manager
Company: Goodnotes
Location: Asia,Europe
Posted Nov 27, 2025
Goodnotes is seeking an LLM Research Manager to lead a team of researchers in building advanced AI systems for their productivity and note-taking platform. The role involves leading research direction, designing and scaling RAG systems, shaping a new multimodal medium, mentoring a team, partnering with engineering, and driving execution in a fast-paced environment. The company values innovation, collaboration, and user obsession.
Senior Software Engineer - AI
Company: Webflow
Location: USA
Posted Nov 27, 2025
Webflow is building an AI-native Digital Experience Platform as a remote-first company. They aim to bring development superpowers to everyone, from entrepreneurs to global enterprises. The company values trust, transparency, creativity, and a high bar for technical quality. They are looking for a Senior Software Engineer AI to lead architecture and design for AI features, collaborate with teams, and stay updated on AI advancements.
(S)VP of Product
Company: Buildout
Location: USA
Posted Nov 27, 2025
Buildout is a family of CRE software products that help brokers find, win, and transact properties to maximize their deal efforts. The company is seeking a Senior Vice President of Product to drive innovation and development of their established products, with a focus on AI and exceptional user experience. The ideal candidate will have a deep understanding of commercial real estate and workflow automation, a proven track record in product and design management, and the ability to lead cross-functional teams in a fast-paced environment.
Senior Software Engineer - Detection & Response Engineering
Company: Grafana Labs
Location: Sweden
Posted Nov 27, 2025
This job posting is for a Senior Software Security Engineer position at Grafana Labs in Sweden. The role involves designing and maintaining internal detection systems, developing detection as code capabilities, working with product teams to ensure effective telemetry, leading response tooling development, and guiding cross-functional teams in integrating telemetry detections and response procedures. The ideal candidate should have significant experience in software engineering, core security concepts, and public clouds. The position offers a competitive compensation range and RSUs.
Member of Technical Staff - Applied Research
Company: Runway
Location: North America,Europe
Posted Nov 27, 2025
The role is for an Applied Research Scientist to develop cutting-edge computer vision and generative models for creative tools. The position requires 4+ years of experience in machine learning, computer vision, and graphics, as well as expertise in programming languages and deep learning frameworks. The team values strong communication, collaboration, and the ability to bring research to production and integrate it with user interfaces.
Senior Lead - Acquisition Growth Campaigns
Company: Dropbox
Location: USA
Posted Nov 27, 2025
The role of Senior Lead of Acquisition Growth Campaigns at Dropbox involves driving the marketing-led acquisition strategy for both product-led and sales-led motions. The responsibilities include owning the end-to-end campaign acquisition strategy, leading a cross-functional growth experimentation engine, defining the early-journey customer architecture, setting the acquisition performance framework, translating experiment learnings into scalable growth programs, driving cross-functional alignment, and championing the use of AI in acquisition workflows. The requirements include 10+ years of experience in growth demand generation or acquisition marketing within B2B SaaS, demonstrated ability to lead acquisition strategy and drive alignment across cross-functional teams, deep understanding of funnel dynamics and growth experimentation methodology, and strong analytical skills. Preferred qualifications include experience scaling acquisition programs in high-growth SaaS environments, proficiency in experimentation and automation platforms, strong understanding of paid media strategy, exposure to AI-driven personalization, and a strategic marketing-analytics background.
Producer - Event Technology
Company: HubSpot
Location: USA
Posted Nov 27, 2025
HubSpot is seeking an Event Technology Producer to lead the implementation and maintenance of event technology across their portfolio. The role involves end-to-end execution of event tech solutions, managing vendor relationships, collaborating with cross-functional teams, and providing customer support. The ideal candidate should have strong technical problem-solving skills, experience with event technology tools, and the ability to manage projects effectively.