Exceptional Service Jobs in Chicago, IL

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Looking for Exceptional Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Chicago, IL area.

IT Configuration Management Analyst - CMDB

Company: Ahold Delhaize USA

Location: Chicago, IL

Posted Jan 28, 2025

Ahold Delhaize USA, a division of a global food retailer, is seeking an IT Configuration Management Analyst CMDB. The role involves supporting technical teams, maintaining configuration baselines, and ensuring the CMDB's integrity. The Analyst will also create and maintain configuration management standards, policies, and procedures. They will collaborate with the Configuration Specialist to manage and validate CMDB data. Required qualifications include a Bachelor's or Master's degree in a relevant field, 5+ years of experience in technology, and experience with ServiceNow and CMDB. Preferred qualifications include an advanced degree, Agile team experience, and ITIL Certification.

Technical Product Analyst

Company: McDonald’s Global Technology

Location: Chicago, IL

Posted Jan 28, 2025

McDonald's is accelerating its growth strategy, focusing on Delivery, Digital, and Drive-Thru. The company aims to leverage AI, robotics, and emerging tech to digitize the Golden Arches and enhance customer experience. The Technical Product Analyst role is part of the Global Technology Infrastructure & Operations team, responsible for optimizing user experience, conducting user research, and translating insights into product strategy. The role requires a self-starter with strong project management skills, analytical capabilities, and excellent communication skills.

Call Center Supervisor, Customer Service (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 28, 2025

Enova International is seeking a Call Center Supervisor with 3 years of leadership experience in a related capacity, preferably within the financial industry. The role involves overseeing a team of representatives, teaching, training, and mentoring them to ensure a quality customer experience. The successful candidate will manage metrics, review quality assurance reports, conduct meetings, and assist with new hire interviews and onboarding. The position offers a competitive salary range and comprehensive benefits, including health, dental, vision insurance, 401k matching, PTO, paid holidays, sabbatical program, and more. Enova is a values-driven organization committed to making accessible credit for millions through its AI and machine learning-powered Colossus platform.

Pharma Field Sales - Diabetes Care Specialist - Chicago Heights Illinois

Company: Novo Nordisk

Location: Chicago, IL

Posted Jan 28, 2025

The Diabetes Sales Team at Novo Nordisk is responsible for leading US sales efforts for their robust cardiometabolic product portfolio, which includes world-class therapies for diabetes, obesity, and cardiovascular event reduction. Team members have frontline exposure to portfolio vision, business strategies, and market insights. They drive the NNI portfolio strategy in collaboration with the marketing team, ensuring the latest therapies reach those in need. Novo Nordisk is the global leader in diabetes care and a major player in defeating other chronic conditions. The position involves achieving sales goals by implementing marketing and sales strategies to effectively sell and promote Novo Nordisk's product portfolio to healthcare professionals and office staff. Essential functions include understanding local payer markets, territory customer groups, and developing territory business plans. The role requires a self-starter with leadership aptitude, a solid understanding of diabetes, and the ability to communicate technical product information.

FCM Operations Support Associate

Company: Marex Spectron International

Location: Chicago, IL

Posted Jan 28, 2025

Marex is a global financial services platform offering comprehensive services in energy commodities and financial markets. The company provides market making, clearing, hedging, and investment solutions, with a major franchise in various commodity products. With over 35 offices worldwide and 2300 employees, Marex offers access to major commodity markets and serves a broad range of clients. The FCM Operations Support role involves daily operations, reconciliations, deliveries, regulatory reporting, and option expirations. The role requires a minimum of 5-10 years of experience in futures and options, strong understanding of reconciliation, position maintenance, and regulatory reporting, and excellent communication skills. The company values respect, integrity, collaboration, and adaptability.

Senior IT Operations Support Engineer

Company: Beyond Finance

Location: Chicago, IL

Posted Jan 28, 2025

Beyond Finance is seeking a proactive problem solver to join their Chicago-based team. The role involves improving workflows, designing escalation paths, and championing team success. The ideal candidate will have experience in IT support or technical operations, strong problem-solving skills, and expertise in call center technologies, networking fundamentals, and cloud environments. They should also have exceptional communication skills, a strategic mindset, and experience in mentoring and training teams. Beyond Finance offers a collaborative work environment, competitive benefits, and opportunities for career development.

Design & UX Manager (Hybrid)

Company: Enova

Location: Chicago, IL

Posted Jan 28, 2025

Enova Studios is seeking a User Experience and Design Leader with 7-10 years of experience in UX design, including people management. The role involves leading a team of designers, fostering relationships with product and engineering teams, and driving a data-driven design approach. The ideal candidate will have expertise in creating and maintaining wireframe systems, user flows, prototypes, and specifications. Enova offers a competitive salary range, comprehensive benefits, and a values-driven work environment.

Technical Support Specialist

Company: IMO Health

Location: Chicago, IL

Posted Jan 28, 2025

IMO Health is a clinical data intelligence company that enhances healthcare decision-making through advanced AI and medical terminology. The Technical Support Specialist role involves integrating IMO Health solutions into Health IT applications, resolving complex customer challenges, and influencing product development. The role offers hands-on experience with clinical terminology solutions, collaboration with cross-functional teams, and opportunities to impact healthcare delivery worldwide.

Senior Tax Accountant - Partnerships

Company: Wipfli

Location: Chicago, IL

Posted Jan 28, 2025

Wipfli is a company that values its employees and offers a career-defining opportunity for a Senior Manager in Partnership Tax. The role involves conducting primary and secondary reviews of complex tax returns, providing tax consulting services, and collaborating with the Partnership Tax team to make recommendations on return preparation and tax savings opportunities. The responsibilities also include managing staff, adhering to budgets and deadlines, and developing expertise in Subchapter K Partnership taxation. The company offers high-quality tools and resources, and emphasizes accuracy, quality, and client service. The estimated base pay range for this role is $75,000 to $116,000, and the company provides a variety of benefits to support employee wellbeing.

Revenue Integrity Analyst

Company: Keystone Advisors LLC

Location: Chicago, IL

Posted Jan 28, 2025

Keystone Advisors is seeking a Revenue Integrity Analyst to support a healthcare client in Chicago, IL. The role involves managing large data-driven projects across the Cook County Health Physician Revenue Services and Hospitals System. The analyst will ensure the charge description master file adheres to system policy, reflects clinical practice, and aligns with reporting requirements. Key responsibilities include managing Siemens and Cerner Patient Accounting tables, creating utilization management reports, automating manual processes, analyzing Revenue Cycle data, and responding to enhancement requests. Preferred qualifications include a Bachelor's degree in Business, Finance, Health Administration, or related field, 3+ years of Revenue Cycle experience, proficiency in Excel, Access, SQL, and Visual Basic, and strong analytical and communication skills.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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