Exceptional Service Jobs in Chicago, IL

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Looking for Exceptional Service jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Chicago, IL area.

Lead Product Owner, Cat Foresight - Planned Maintenance (PM) (Remote)

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a Lead Product Owner for the Cat Foresight Planned Maintenance product. The role involves close collaboration with various teams, understanding business needs, setting product direction, driving development, managing costs, and ensuring product quality. The ideal candidate should have a degree, experience in digital product ownership, practical domain expertise in Cat business processes, and strong skills in digital product strategy, user-centric design, data analysis, and technical fluency. The position offers a competitive salary, benefits, and opportunities for career growth and working with emerging technologies.

IT Support Specialist

Company: Tempus AI

Location: Chicago, IL

Posted Jan 27, 2025

Tempus, a company specializing in cancer genomics, is seeking a Helpdesk Technician to provide secure and private cancer care technology support. The role involves end-user support, troubleshooting, account management, device setup, knowledge base documentation, and collaboration. The ideal candidate should have an associates degree in IT or related field, 12+ years of IT troubleshooting experience, and strong problem-solving and customer service skills. Tempus offers a competitive salary range of $50,000-$70,000 USD and a full range of benefits. The company is an equal opportunity employer and does not discriminate based on various factors.

Strategic Business Performance Associate

Company: Shields Health Solutions

Location: Chicago, IL

Posted Jan 27, 2025

Shields Health Solutions, a leading specialty pharmacy integrator, is seeking a Strategic Business Performance Associate. The role involves improving demand forecasting, employee utilization, and process improvements. The ideal candidate should have 13 years of experience in data analysis, management consulting, or a strategy role in a high-growth healthcare start-up. They must be highly analytical, customer service-oriented, and have strong problem-solving skills. The position offers a competitive base salary, annual performance bonus, and employee benefits. The company is known for its culture of inclusion, kindness, and making a significant difference in patients' lives.

Customer Experience Operations Intern

Company: iManage

Location: Chicago, IL

Posted Jan 27, 2025

iManage U offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in downtown Chicago, runs from June 2nd to August 8th and focuses on project-based activities, problem-solving, team building, and fun experiences. Interns will support the Customer Experience Operations Team, responsible for operational excellence, CX data management, reporting, service configuration, and process optimization. The ideal candidate is passionate about technology, has strong communication skills, and can manage competing priorities. iManage values diversity and encourages applications from individuals with a growth mindset.

Content Marketing Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program for students to gain hands-on experience in a dynamic technology company. The program, based in Chicago, runs from June 2nd to August 8th and includes project-based activities, team building, and fun experiences. Interns will work on the Content Marketing team, creating engaging marketing content, building website pages, and reporting on content performance. The ideal candidate has a degree in Marketing, Business Administration, Communications, Journalism, English, or a related field, with strong writing and communication skills, knowledge of marketing strategy, and the ability to work independently and in a team. iManage is committed to diversity and encourages applications from all qualified candidates.

Information Technology Intern

Company: iManage

Location: Chicago, IL

Posted Jan 28, 2025

iManage offers a paid internship program in Information Technology, starting June 2nd and ending August 8th. The program includes project-based activities, team building, and learning opportunities. Interns will serve as the first point of contact for technical assistance, supporting in-office staff and resolving hardware/software issues. The ideal candidate has a degree in Computer Science or Information Technology, knowledge of ticketing systems, strong communication skills, and experience with Microsoft Windows, Mac OS X, Zoom, and Microsoft 365 administration.

VP of Engineering

Company: Cardiosense

Location: Chicago, IL

Posted Jan 27, 2025

Cardiosense, a rapidly growing medical AI company, is seeking a VP of Engineering/Product Development to lead software platform roadmaps, manage development teams, and ensure compliance with data privacy and cybersecurity standards. The ideal candidate will have extensive experience in full-stack medical device development, microservices, containerization, and public cloud services. Preferred qualifications include experience with IoT devices, health data, digital signal processing, and familiarity with deep learning tools.

Sr. Regional Account Manager

Company: Zadara

Location: Chicago, IL

Posted Jan 27, 2025

The Senior Account Manager is a crucial role responsible for expanding and maintaining the MSP customer base. This involves building strong relationships with key clients, achieving business growth targets, and ensuring customer satisfaction. The role requires exceptional communication skills, strategic thinking, and cross-functional collaboration. Daily tasks include managing existing accounts, achieving quotas, developing strategic account plans, and prospecting for new business. The ideal candidate should have 7+ years of corporate sales experience, 5 years of IT Sales Experience, and extensive knowledge of Salesforce. They should also have excellent communication skills, strong problem-solving abilities, and a self-motivated, positive attitude.

Manager Digital Project

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a project manager for its Integrated Procurement (IP) platform, the largest ecommerce platform of the company. The role involves overseeing project activities, developing contingency plans, managing a global team, and ensuring adherence to quality standards. The ideal candidate should have strong Excel skills, experience with MS Project, multitasking abilities, technical aptitude, and excellent communication skills. Caterpillar offers a flexible hybrid work environment, competitive compensation, and benefits, including a 401k savings plan, health savings account, and tuition reimbursement. The job description is intended as a general guide and may be subject to change based on organizational needs.

FCM Clearing Operations Support Analyst

Company: Marex Spectron International

Location: Chicago, IL

Posted Jan 28, 2025

Marex is a global financial services platform offering essential liquidity market access and infrastructure services to clients in energy commodities and financial markets. The Group provides comprehensive coverage across four core services: Market Making, Clearing, Hedging, and Investment Solutions, and Agency and Execution. With a major franchise in many major metals, energy, and agricultural products, Marex executed around 50 million trades and cleared 205 million contracts in 2022. The FCM Operations Support Analyst role involves daily and monthly deliveries, reconciliations, position transfers, regulatory reporting, and option expirations. The role requires understanding of listed futures and options, knowledge of reconciliation and accounting practices, and basic Microsoft Excel skills. The company values respect, integrity, collaboration, and adaptability, and is committed to eliminating unlawful or unfair discrimination.

IT Analyst - Applications

Company: Caterpillar

Location: Peoria, IL

Posted Jan 28, 2025

Caterpillar Inc. is seeking a professional with expertise in agile development, data analytics, and ETL processes. The role involves analyzing customer requirements, discerning data accuracies, researching and documenting data specifications, and understanding software development and web technologies. The successful candidate will work with systems integration, database design, and cloud computing. Caterpillar offers a comprehensive total rewards package, including medical, dental, vision coverage, 401k, and potential annual bonuses. The primary locations for this position are East Peoria, IL, Nashville, TN, and Dallas, TX.

Client Experience Specialist

Company: Renata’s Organic Skincare

Location: Park Ridge, IL

Posted Jan 27, 2025

*Transactional Accuracy:* Process cash and credit transactions following established protocols. *Uphold Standards:* Ensure that all areas, including waiting and…

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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