Exceptional Service Jobs in New York City, NY

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Looking for Exceptional Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the New York City, NY area.

Infrastructure Specialist-System Administration

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The role involves working with clients on hybrid cloud and AI solutions, emphasizing innovation, technical expertise, and career growth opportunities within IBM's ecosystem.

Deal Leader Cybersecurity Senior Consultant - Industrial Sector (f/m/x)

Company: IBM

Location: No City, AT

Posted Dec 08, 2025

The role involves collaborating with global clients to enhance cybersecurity solutions, requiring expertise in cybersecurity services and leadership skills. IBM emphasizes innovation, client relationships, and professional growth through strategic partnerships and technology platforms.

Application Developer-Java & Web Technologies

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI projects, emphasizing collaboration, innovation, and career growth through technical expertise and strategic solutions.

Business Analyst (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes IBM's recruitment process for a Business Analyst role, outlining responsibilities such as data analysis, reporting, and stakeholder collaboration. It details required technical skills, educational qualifications, and preferred experience in recruitment and ATS systems.

Business Analyst (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This text describes IBM's commitment to innovation and customer value through advanced technologies. It outlines the role of a Business Analyst requiring data-driven insights, stakeholder collaboration, and technical expertise in reporting processes. The position emphasizes strategic decision-making, documentation, and cross-functional teamwork.

Contact Center Fresh Graduates

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role in IBM Consulting focused on digital transformation, customer service, and technical expertise. It emphasizes collaboration with industry leaders, innovative solutions, and professional growth opportunities within a supportive environment.

OT Consultant

Company: IBM

Location: Mexico City, MX

Posted Dec 09, 2025

This role involves working with IBM's consulting teams to deliver technical expertise and innovation for clients globally. It emphasizes collaboration, career growth, and impactful work in cybersecurity and hybrid cloud solutions.

Order To Cash Team Leader

Company: IBM

Location: Naga City, PH

Posted Dec 05, 2025

The text describes the role of an Order to Cash (OTC) Team Leader at IBM Consulting. The role involves managing and overseeing the end-to-end OTC process, including order management, invoicing, credit and collections, dispute resolution, and cash application. The OTC Team Leader is responsible for leading a team, optimizing processes, driving improvements, and collaborating with cross-functional teams to enhance cash flow and working capital. The role requires a strong understanding of OTC processes, ERP systems, and automation tools, as well as excellent analytical, problem-solving, and organizational skills. The OTC Team Leader is also responsible for ensuring compliance with internal controls, company policies, and legal regulations, and for providing regular reports and analysis on key OTC metrics.

Associate Business Transformation Consultant – Adobe Experience – Co-op 2026

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This text promotes a career in IBM Consulting, emphasizing opportunities for professional growth, collaboration with clients on digital transformation projects, and development through mentorship programs. It highlights roles in strategic analysis, project management, and technology integration while outlining educational and skill requirements.

Analista de Infra

Company: IBM

Location: NO City, BR

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in DevOps and SRE, and required skills in Kubernetes, monitoring tools, and CI/CD pipelines. It highlights opportunities for innovation and impactful work with innovative companies.

Accounts Receivables Fresh Graduates

Company: IBM

Location: Naga City, PH

Posted Dec 08, 2025

This role involves working with clients on digital transformation projects, requiring skills in finance and technology. IBM Consulting offers a supportive environment with growth opportunities and advanced tools like AI and hybrid cloud solutions.

Contact Center Practitioner

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

The text describes a role at IBM's consulting client innovation centers, emphasizing opportunities to solve complex problems, provide customer service, and work in a dynamic environment with technical expertise and global client collaboration.

Frequently Asked Questions

What are typical salary ranges by seniority in Exceptional Service?
Junior Customer Success Manager: $55k-$70k; Mid-level: $70k-$90k; Senior: $90k-$120k; Lead/Director: $120k-$160k. Salaries vary by industry, company size, and location.
What skills and certifications are required for Exceptional Service roles?
Core skills include customer relationship management, Zendesk or Freshdesk proficiency, Salesforce knowledge, SQL for data analysis, and strong written and verbal communication. Certifications such as Certified Customer Success Manager (CCSM), ITIL Foundation, Zendesk Support Administrator, and Salesforce Certified Administrator enhance credibility.
Is remote work available for Exceptional Service positions?
Yes. Most tech and SaaS companies offer fully remote or hybrid options. Remote roles require reliable internet, availability during key business hours, and proficiency with collaboration tools like Slack, Teams, and Zoom.
What are the career progression paths in Exceptional Service?
Typical progression: Junior CSM → Senior CSM → Team Lead → Director of Customer Success → VP of Customer Experience. Advancement often involves mastering product expertise, leading cross‑functional projects, and driving metrics such as NPS and churn.
What industry trends are shaping Exceptional Service today?
AI‑driven chatbots, predictive analytics for churn prevention, account‑based marketing integration, proactive support via real‑time dashboards, and tighter collaboration with product and engineering teams are driving the next wave of service excellence.

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