Exceptional Service Jobs in New York City, NY

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Looking for Exceptional Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the New York City, NY area.

Managing Director ES

Company: Robert Half

Location: New York, NY

Posted Feb 20, 2025

Following up on senior and executive-level openings identified through lead sources such as shortlisted candidate update calls, placed candidate calls,…

Customer Success Manager

Company: Artera

Location: Kansas City, MO

Posted Feb 25, 2025

Artera, a patient communication platform, aims to revolutionize healthcare customer service by enabling two-way conversations between patients and healthcare teams across multiple channels. With over 500 healthcare providers using their services, Artera has facilitated more than 1 billion messages for 40+ million patients annually. The company has consistently been recognized for its innovative technology, business growth, and award-winning culture. Artera is currently seeking a Customer Success Manager to drive success for a diverse portfolio of 80-100 small to mid-sized healthcare customers. The ideal candidate will have at least 1 year of experience in a customer-facing role or 2+ years in the healthcare industry with transferable skills in client management. They should possess strong communication skills, a strategic and proactive mindset, and an understanding of healthcare workflows and revenue cycle management.

Product Business Support Analyst I (243348)

Company: Newmark

Location: New York, NY

Posted Feb 27, 2025

Utilize Excel VBA and macros to develop, maintain, and optimize products along with data analysis and reporting tools.

Customer Service - Mandarin & Cantonese

Company: Melody Benefits

Location: Brooklyn, NY

Posted Feb 24, 2025

Manage high volumes of incoming calls, addressing customer needs and resolving issues efficiently. Strong phone communication skills, active listening, and…

HVAC/R Service Technician

Company: Confidential

Location: New York State

Posted Feb 27, 2025

Well established Mechanical Contractor located in Syracuse, NY is seeking qualified candidates with 5+ years of commercial rack experience to fill commercial…

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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