Exceptional Service Jobs in Remote

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Looking for Exceptional Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Remote area.

Sales Engineer (APAC)

Company: Aerospike

Location: Remote

Posted Jan 30, 2025

Aerospike, a leading real-time database provider, is seeking a sales engineer to assist in selling their products. The ideal candidate should have strong technical knowledge, excellent communication skills, and the ability to work under pressure. They will be responsible for preparing technical presentations, discussing customer needs, collaborating with sales teams, and generating sales leads. Linux experience, databases knowledge, and coding skills are required. Previous experience with Aerospike or similar databases is preferred. Aerospike is an equal opportunity employer.

Project Manager

Company: DISCO

Location: Remote

Posted Jan 30, 2025

DISCO Project Managers collaborate closely with clients to maximize their use of the DISCO product for eDiscovery and investigations. They serve as primary points of contact, managing client data throughout the eDiscovery lifecycle, and build strong relationships with clients. They communicate project milestones, design review workflows, and provide expert advice on best practices. They work with cross-functional teams to address challenges and contribute to the continuous improvement of DISCO's offerings. The role requires 5+ years of eDiscovery project management experience and working knowledge of industry-standard eDiscovery platforms. DISCO offers a competitive salary, RSUs, flexible PTO, and opportunities for growth in a company revolutionizing the legal industry.

Senior Identity & Access Management Engineer (Remote)

Company: KBRA, LLC.

Location: Remote

Posted Jan 30, 2025

KBRA Holdings LLC is seeking a Senior Identity and Access Management Engineer for a fulltime remote position. The ideal candidate should have 5-7 years of cybersecurity, IAM, or IT administration experience. The role involves designing and managing a modern IAM program, collaborating with cybersecurity and technical teams, and ensuring rigorous security design principles are followed. The Senior IAM Engineer will also be responsible for crafting resilient and scalable identity strategies, driving adoption of IAM reference architecture, and communicating security posture to stakeholders. The anticipated annual base salary range is $140000 to $170000.

DBA

Company: Recharge

Location: Remote

Posted Jan 30, 2025

Recharge is a leading subscription platform for ecommerce brands, empowering them to manage subscriptions, create dynamic customer experiences, and evaluate business performance. They serve over 20,000 merchants and 100 million subscribers, including popular brands like Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie. Recharge is recognized by Deloitte's Technology Fast 500 and is a Great Place to Work Certified company. They are currently seeking a DBA with 4+ years of experience in database design and support, proficient in SQL, and familiar with cloud platforms like GCP, AWS, or Azure. The role involves supporting database efficiency, implementing new technologies, and working with a stack including GCP, Kubernetes, CloudSQL, MySQL, PostgreSQL, Snowflake, Fivetran, Terraform, Ansible, Docker, Nginx, Redis, Elasticsearch, Python, Flask, Jinja, ES6, Vue.js, Snowflake, Looker, and Matillion. The compensation range is competitive, with a hiring range of $112,000 - $140,000 in the US and $88,000 - $110,000 in Canada. Benefits include medical, dental, vision plans, retirement plan with employer contribution, flexible time off, paid parental leave, and remote life and merchant stipends.

Operations Performance Manager

Company: Cox Enterprises

Location: Remote

Posted Jan 30, 2025

The Cox Automotive Operations Performance Manager is a regional role covering Pennsylvania, New Jersey, Delaware, and Virginia. The position involves driving effective utilization of Cox Automotive Dealertrack and Xtime products, building relationships with dealers, and implementing process changes to optimize client experience. The role requires a bachelor's degree and 6 years of experience, with preference for in-region applicants. Benefits include a competitive salary, work-life balance, comprehensive healthcare, and professional development opportunities.

Data Engineer

Company: Agero

Location: Remote

Posted Jan 30, 2025

Agero, a leading B2B whitelabel provider of digital driver assistance services, is seeking a Data Engineer to design, build, and maintain core data infrastructure. The role involves developing robust ETL pipelines, optimizing cloud costs, creating modern data architectures, applying data modeling techniques, writing efficient code, ensuring data quality, and working cross-functionally with data scientists and business stakeholders.

Security Engineer

Company: Makpar

Location: Remote

Posted Jan 30, 2025

Makpar is a team of innovators and consultants offering services in cybersecurity, cloud migration, IT project management, Agile transformation, DevSecOps, and Health IT. They are a Great Place to Work™ certified company with recent awards including Fortune Top 100 Small Place to Work, Inc 5000, and Inc Best in Business. Makpar is currently seeking a Security Engineer with expertise in NIST 80053 security controls, risk and vulnerability management, and compliance with federal cybersecurity frameworks. The ideal candidate will develop and document System Security Plans, Plan of Action and Milestones, and Risk-Based Decisions, and work with developers to address security control families. Required qualifications include a minimum of 8+ years in IT, at least 5+ years in Information Security, relevant security certifications, in-depth knowledge of NIST 80053, RMF, FedRAMP, FISMA, and related federal security standards, understanding of networking, and experience with microservices-based architecture and AWS cloud platform. Makpar offers a great benefits package, excellent training, flexible work schedules, and a generous compensation package.

Senior Copywriter

Company: Lumin Digital

Location: Remote

Posted Jan 30, 2025

The Senior Copywriter at Lumin Digital is responsible for drafting original copy and editing existing content to support the company's content strategy, PR efforts, brand, product, and demand generation programs. The role requires an imaginative approach to copywriting, attention to detail, and collaboration with cross-functional teams in a fast-paced remote environment. Essential functions include writing original copy, collaborating with product, sales, client services, and other teams, editing and proofreading content, utilizing SEO principles, staying updated on content and social media best practices, and serving as a champion for the Lumin brand voice and writing style. The role offers growth opportunities and requires 10+ years of applicable writing experience, deep knowledge of content strategy, excellent writing and editing skills, interpersonal skills, time management, and organizational skills. A Bachelor's degree in Marketing, Journalism, Communications, or a related field is preferred. Lumin Digital is a trailblazer in digital banking solutions, fostering a culture of curiosity, innovation, trust, respect, and boldness.

Sales Engineer (West Coast)

Company: Aerospike

Location: Remote

Posted Jan 30, 2025

Aerospike, a leading real-time database provider, is seeking a sales engineer to assist in selling their products and services. The ideal candidate should have extensive knowledge of technical products, excellent communication skills, and the ability to work under pressure. They will be responsible for preparing technical presentations, discussing equipment needs with customers, collaborating with sales teams, and generating high-quality sales leads. The role involves setting and achieving sales goals, training other sales team members, and providing customer support. Preferred skills include experience with databases like Aerospike, Yugabyte, CockroachDB, MongoDB, Cassandra, HBase, and knowledge of cloud platforms like AWS, Microsoft Azure, and Google Cloud. Strong coding skills in languages like Java, C++, Python, Go, etc., are also required.

Director, Startup & VC Placement

Company: Management Leadership For Tomorrow

Location: Remote

Posted Jan 30, 2025

MLT launched the Startups and Impact initiative in 2024 to promote equity and representation in the startup ecosystem, particularly for BIPOC and female founders and VC investors. The Director of Startup and VC Placement will be a key role in this mission, advocating for underrepresented talent, reimagining traditional placement processes, and building networks across the startup ecosystem, especially in NYC and the Bay Area. The role involves strategic talent advocacy, innovative placement design, trusted relationship building, internal collaboration, and leadership. MLT offers inspiring work, community, professional development, and a comprehensive benefits package. MLT is a national nonprofit committed to closing racial wealth gaps and advancing racial equity in the workplace.

Core AI Engineer

Company: Calix

Location: Remote

Posted Jan 30, 2025

Calix is seeking an experienced Core AI Engineer for a remote position in the US or Canada. The role involves developing and deploying end-to-end Gen AI applications, working on advanced AI solutions, and building scalable high-performance AI systems. Key responsibilities include designing production software components, developing data ingestion and pipelines, collaborating with data engineers, and automating model deployment. The ideal candidate should have a degree in Computer Science, 5+ years of AI/ML engineering experience, proficiency in deep learning frameworks, and experience with cloud platforms. Preferred skills include experience with multimodal AI systems, DevOps principles, and contributions to open-source AI projects.

Business Development Sales Manager

Company: brightwheel

Location: Remote

Posted Jan 30, 2025

Brightwheel, a globally trusted technology brand in early education, aims to provide high-quality education for every child by enabling teachers to spend more time with students, engaging parents, and supporting small businesses in the $175 billion early education market. The company is seeking an experienced Outbound Business Development Sales Manager to lead a team of BDRs, exceed sales goals, and create a positive team culture. The ideal candidate should have at least 2 years of BDR experience, phone-based cold calling experience, and a proven track record in managing and motivating sales teams.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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