Exceptional Service Jobs in Remote

318,613 open positions · Updated daily

Looking for Exceptional Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Remote area.

Staff Customer Success Manager

Company: Runway

Location: Remote

Posted Jan 27, 2025

Runway is a research company specializing in multimodal AI systems, aiming to make content creation accessible and empowering for creatives. They are looking for a Staff Customer Success expert to join their team, responsible for managing customer relationships, ensuring optimal customer experience, and driving revenue expansion. The role involves serving as the primary point of contact for enterprise customers, managing onboarding, collaborating on post-sales engagement strategies, and developing key initiatives. The ideal candidate should have a proven track record in customer success or account management, strong project management skills, excellent communication abilities, and a data-driven approach to problem-solving. Runway is committed to diversity, equal opportunity, and pay equity.

Technical Lead

Company: PerfectServe

Location: Remote

Posted Jan 27, 2025

PerfectServe is a rapidly growing company offering solutions in clinical communications, scheduling, and patient engagement. They are featured on the Inc 5000 list and have seen an 88% growth rate over the past three years. The Technical Lead role involves providing technical expertise, managing escalated service issues, and collaborating with the Support Center staff. The ideal candidate should have excellent technical skills, experience in healthcare or clinical workflows, and strong communication and customer service abilities.

Cloud Solutions Sales Consultant II (RapidScale)

Company: Cox Enterprises

Location: Remote

Posted Jan 27, 2025

RapidScale, a leading provider of secure and reliable managed cloud solutions, is seeking a Cloud Solutions Sales Consultant II. The role involves driving cloud sales, achieving sales targets, developing relationships with clients, collaborating on sales strategies, leading presentations, and prospecting. The ideal candidate should have a Bachelor's degree, 6+ years of relevant experience, and expertise in cloud technologies. Preferred qualifications include MSP sales background and Salesforce proficiency. The position offers a competitive salary, incentive commission, and comprehensive benefits. Cox Communications, the company behind RapidScale, is a large private telecom company known for its award-winning culture and benefits.

Senior Product Designer (f/m/x) - remote

Company: refurbed

Location: Remote

Posted Jan 27, 2025

Refurbed, a European marketplace for refurbished products, is seeking a Senior Product Designer to join their Category Management & Discovery squad. The role involves designing user-friendly experiences, improving matching rates, and collaborating with various teams. Refurbed values a user-centered design process, continuous learning, and a healthy work-life balance. They offer professional development opportunities, remote work flexibility, and an inclusive company culture.

Senior Project Manager

Company: GuidePoint Security

Location: Remote

Posted Jan 27, 2025

GuidePoint Security is a rapidly growing cybersecurity firm that offers trusted expertise and services to help organizations minimize risk. As a Senior Project Manager, you would manage professional services engagements, ensuring client success and project profitability. The role requires a minimum of 5 years of project management experience, 3 years in a consulting services role, and direct experience managing professional services engagements for external clients. Preferred skills include cybersecurity experience, Agile methodology, and proficiency in Microsoft Office Suite, Jira, OpenAir, and Salesforce. GuidePoint offers competitive benefits, including medical and dental insurance, flexible time off, and a pet benefit option.

755 - Backend Developer

Company: GoFasti

Location: Remote

Posted Jan 27, 2025

GoFasti, a Talent as a Service company, is seeking an English-fluent Backend Software Engineer with 5+ years of experience in Python and AWS. The role involves designing, developing, and maintaining robust backend systems, collaborating with cross-functional teams, and staying updated with industry trends. The position offers a salary range of USD $3500 - $5000 per month and is for an independent contractor working remotely. The hiring process includes application review, screening interview, profile review, client interview, live coding, and onboarding.

Application Security Engineer II

Company: Spring Health

Location: Remote

Posted Jan 27, 2025

Spring Health is a leading mental healthcare provider, partnering with over 450 companies to deliver best-in-class outcomes for their employees. They offer a comprehensive suite of mental health services, including therapy, coaching, medication, and more. Their innovative platform has generated a net positive ROI for employers and has a current valuation of $33 billion. They are seeking an Application Security Engineer II to join their Security team, with a focus on vulnerability management, penetration testing, and secure application design. The role requires at least 2 years of experience in application security engineering, hands-on experience with various programming languages, understanding of cloud architecture, and knowledge of common application vulnerabilities.

Ellucian Colleague Consultant

Company: Strata Information Group (SIG)

Location: Remote

Posted Jan 27, 2025

SIG is a reputable company with over 35 years of experience, serving more than 900 colleges and universities worldwide. They offer comprehensive strategy implementation and managed support. SIG prioritizes client satisfaction, integrity, and expertise in higher education. They are currently seeking experienced Ellucian Colleague consultants for remote opportunities, requiring travel. The role involves providing expertise in Ellucian Colleague, collaborating with cross-functional teams, and conducting system assessments. The salary range is $90,000 - $125,000, with additional benefits including health, vision, dental, and life insurance, short and long-term disability, paid parental leave, and a 401K with a 5% employer contribution.

Junior Project Manager

Company: Kadena

Location: Remote

Posted Jan 27, 2025

Kadena is hiring a Junior Project Manager for its Business Development team. The role involves coordinating and managing day-to-day operations of business development projects, facilitating collaboration across cross-functional teams, and ensuring projects are delivered on time and within budget. The ideal candidate should have experience in project coordination, proficiency with project management tools, and strong leadership and communication skills. Kadena offers a competitive salary, comprehensive benefits, and a culture that values diversity, work-life balance, and teamwork.

754 -Digital Designer

Company: GoFasti

Location: Remote

Posted Jan 27, 2025

GoFasti, a Talent as a Service company, is seeking an English-fluent Digital Designer with 4+ years of digital design experience. The role involves designing static banner ads for various digital platforms, creating visually compelling designs for promotions, and collaborating with marketing teams. The ideal candidate should have proficiency in Figma and Adobe Creative Suite, strong attention to detail, and excellent communication skills. The salary range is from USD $1000 to $1300 per month, depending on seniority and skillset. The position is for an independent contractor, working remotely, and includes a trial period of 3 months.

Senior FinOps Engineer

Company: Upwork

Location: Remote

Posted Jan 27, 2025

Upwork, a global work marketplace, is seeking a Senior FinOps Engineer to optimize cloud spending and foster a cost-conscious culture. The role involves developing and implementing FinOps strategies, collaborating with cross-functional teams, creating reporting dashboards, and staying updated on cloud cost management trends. The ideal candidate should have 5+ years of experience in DevOps or cloud infrastructure roles, with at least 2+ years in FinOps, proficiency in Python, AWS, and GCP, and a passion for identifying cost-saving opportunities.

Director of Product Go to Market

Company: AutoStore

Location: Remote

Posted Jan 27, 2025

AutoStore is seeking a strategic, customer-centric Director of Product Management Go to Market. The role involves developing and executing a comprehensive GTM strategy, leading market research, and collaborating with cross-functional teams. Key responsibilities include market intelligence, positioning, GTM strategy development, customer insights, messaging, sales enablement, performance metrics, events representation, and cross-functional collaboration. The ideal candidate should have a Bachelor's degree in Marketing, Business, or a related field, an MBA is preferred. They should have 7+ years of experience in product marketing or product management in a tech-focused B2B environment, a proven track record of launching and marketing products with measurable business impact, advanced analytical skills, excellent communication skills, and a strategic, customer-focused mindset. AutoStore offers a flexible remote working policy, a family-first culture, and a creative, safe workplace in a rapidly growing company.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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