Exceptional Service Jobs in Remote

318,390 open positions · Updated daily

Looking for Exceptional Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Service position in the Remote area.

Account Manager, Care Partnerships

Company: Headway

Location: Remote

Posted Mar 01, 2025

Headway, a mental health care company founded in 2019, aims to revolutionize mental healthcare by building a national network of providers accepting insurance. With over 45,000 providers and serving over 1 million patients, Headway is committed to making therapy accessible to the 1 in 4 Americans with treatable mental health conditions. The company is hiring an Account Manager for Care Partnerships to manage relationships with health systems, medical clinics, and strategic partners, and to drive partnership growth. The role requires 7+ years of healthcare experience, strong relationship-building skills, and operational excellence. Headway offers competitive compensation, comprehensive benefits, and a remote work environment with the option to work from offices in New York City and San Francisco.

Director, Product, Customer, and Lifecycle Marketing

Company: Garner Health

Location: Remote

Posted Mar 01, 2025

Garner Health is seeking an experienced Product Marketing Leader to join their team. The ideal candidate will lead the product marketing efforts, focusing on content, product marketing, customer marketing, and sales enablement. They will design and own significant parts of the go-to-market strategy, collaborate with the executive leadership team, and build a strong product marketing core. The role involves designing messaging and positioning frameworks, building a content production machine, leading a high-performing team, and being a strong cross-functional partner. The company is backed by top-tier venture capital firms and is growing rapidly, aiming to transform the healthcare economy by delivering high-quality and affordable care for all.

Director, Product (Remote)

Company: Dscout

Location: Remote

Posted Mar 01, 2025

Dscout is a leading company in experience research technology, offering a platform for major companies to gain insights into user needs and behaviors. They are seeking a product growth leader with 8+ years of experience in SaaS products, focusing on growing and optimizing their participant ecosystem. The role involves developing strategies for participant panel growth, expanding partner panels, defining product roadmaps, enhancing participant experience, and collaborating with cross-functional teams. Dscout provides a competitive compensation package, progressive benefits, and a supportive work environment. They value diversity and inclusion.

Director of Pricing

Company: Garner Health

Location: Remote

Posted Mar 01, 2025

Garner Health is a rapidly growing company backed by top-tier venture capital firms. Their mission is to transform the healthcare economy by delivering high-quality and affordable care for all. They achieve this by helping employers restructure their healthcare benefits, providing clear incentives and data-driven insights to guide employees towards higher quality and lower cost healthcare providers. This results in better health outcomes for patients and rewards doctors for practicing well rather than performing more procedures. Garner Health is currently seeking a Pricing Director to own the pricing strategy and algorithms for their business. The ideal candidate should have 6-10 years of experience in a strategic problem-solving role, preferably in management consulting, investment banking, or an early-stage startup. They should be able to build and maintain complex data-driven models, think in principles and frameworks, and have a willingness to do whatever is necessary for company success. Garner Health values mission first, expects extraordinary results, promotes courageous communication, and fosters a supportive community.

Data Analyst

Company: Agero

Location: Remote

Posted Mar 01, 2025

Agero, a leading B2B whitelabel provider of digital driver assistance services, is revolutionizing the vehicle ownership experience through data-driven technology. The company, with over 150 million vehicle coverage points, manages 12 million service events annually. The Data Analyst role is crucial in driving data-centric initiatives, transforming raw data into valuable insights that inform key business strategies. The role involves analyzing complex datasets, conducting AB testing, and generating actionable insights to optimize decision-making processes and drive business growth.

Frequently Asked Questions

What are typical salary ranges by seniority?
Entry‑level (0‑2 yrs): $55k‑$75k. Mid‑level (2‑5 yrs): $75k‑$100k. Senior (5+ yrs): $100k‑$140k. Leadership (>10 yrs): $140k‑$190k (US).
What skills and certifications are required?
Skills: Customer success strategy, CRM administration (Salesforce Service Cloud, Zendesk, HubSpot), data analysis (NPS, CSAT, churn metrics), communication, problem‑solving, automation (Zapier, Jira). Certifications: Certified Customer Success Manager (CCSM), Zendesk Certified Administrator, Salesforce Certified Service Cloud Consultant, ITIL Foundation, Microsoft Certified: Dynamics 365 Customer Service Fundamentals.
Is remote work available?
Over 80% of Exceptional Service roles offer fully remote or hybrid options, allowing distributed teams to support global clients 24/7.
What are typical career progression paths?
Start as a Support Specialist, advance to Escalation Engineer, move to Customer Success Manager, progress to Support Operations Lead, and ultimately reach Director of Customer Success or VP of Customer Experience.
What are current industry trends?
AI‑driven chatbots, proactive support with predictive analytics, integration of customer experience platforms, focus on renewal revenue, and shift to subscription‑based SaaS models are reshaping the field.

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